July 13, 2007
A Campus IT Department Reaches Out
The IT department at the State University of New York College of Technology at Delhi has come up with a nice idea: Staff members have built a group blog that aims to put the department in close contact with the campus community.
The blog has already touched on a number of issues that might be of interest to students and professors — like the college’s domain name, its helpdesk, and its plans (or lack thereof) to migrate to Microsoft’s Vista operating system. “There’s a fair bit of ‘thinking out loud’ here, too,” writes Michael Feldstein of e-Literate, “which is…well…not the sort of bravery one expects from campus bureaucracy.”
All in all, this seems like a good public-relations move and a potential boon to Delhi’s IT policy makers. Does anyone know of other IT offices that have taken on similar outreach projects? —Brock Read
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At BVU, the 2FIX tech support and TLTC staff post entries in a shared blog that we think are useful but which may not merit a BVU News announcement or an emergency email blast to everyone. We also include our BVU News items here.
The eight most recent entries to our blog are also displayed on our departmental web site under a “Whats New” section. (See http://2fix.bvu.edu/.)
From planned and unplanned service outages to our plans for Vista, we use this site to keep our community informed about tech issues.
Our blog is usually among the top five most read blogs on campus, not counting the readership new items get through being included on our departmental web site.
— Ken Jul 15, 11:51 PM #