The Chronicle Technology Forum April 5-7, 2009 Arlington, Va.

Speakers

Susan Aldridge

President

University of Maryland University College

A highly accomplished leader in both adult and distance education, Susan Aldridge serves as president of University of Maryland University College, now the nation's second largest public university, and one of the world's fastest growing virtual campuses.

In just two years at UMUC, she has greatly expanded the university's global outreach and presence, strengthened its infrastructure, and streamlined its massive business operation.

She has taken a leading role on higher-education panels and academic conferences across the country and around the world. Most recently, she was one of 11 university presidents appointed by the American Association of State Colleges and Universities to study how the United States can improve its system for higher education.

She received her doctorate and master's degree from the University of Colorado, and her bachelor's degree from Colorado Women's College.

Edward L. Ayers

President

University of Richmond

In July 2007 Edward Ayers assumed the presidency of the University of Richmond. Previously the dean of arts and sciences at the University of Virginia, where he began teaching in 1980, he was named the National Professor of the Year from the Carnegie Foundation for the Advancement of Teaching in 2003.

A historian of the American South, he has written and edited 10 books. (The Promise of the New South: Life After Reconstruction) was a finalist for both the National Book Award and the Pulitzer Prize in 1992. In the Presence of Mine Enemies: War in the Heart of America 1859-1863 won the 2003 Bancroft Prize for distinguished writing in American history and the Beveridge Prize for the best book in English on the history of the Americas since 1492.

He is the creator of a large digital history project, "The Valley of the Shadow Project: Two Communities in the American Civil War," which has received millions of visitors and in 2002 was named the best aid to the teaching of history from the American Historical Association.

He received a presidential appointment to the National Council on the Humanities, has served as a Fulbright professor in the Netherlands, and has been elected to the American Academy of Arts and Sciences.

Stephanie Balmer

Dean of Admissions and Financial Aid

Dickinson College

Stephanie Balmer was appointed dean of admissions and financial aid at Dickinson College, a selective liberal-arts college, in July 2008. She also provides leadership in enrollment planning initiatives, including branding and positioning.

Prior to her appointment at Dickinson, she was associate vice president for enrollment and dean of admission at Agnes Scott College. Her leadership in the development of integrated enrollment and communications programs resulted in record enrollment and a more selective and improved student profile in academic promise, geographic distribution, and racial and socioeconomic diversity.

An advocate for the admissions profession, she has spoken at regional and national meetings of the College Board and the National Association for College Admission Counseling. She serves on the Common Application's board of directors and the My College Guide advisory board. She is a past president of the Southern Association for College Admission Counseling and a former member of NACAC's Ad Hoc Committee on Enrollment Management.

She holds a certificate from the Institute for Educational Management at the Graduate School of Education at Harvard University, an M.B.A from the Stetson School of Business and Economics at Mercer University, and a bachelor's degree in political science from Murray State University.

Jan Baltzer

Senior Vice President, Opportunity Management

SunGard Higher Education

As senior vice president of opportunity management, Jan Baltzer leads a team responsible for working across departments and business lines to design, develop, and launch new business opportunities that will enhance SunGard's existing offerings and introduce new products or services to the market.

She has more than 30 years of experience with a wide variety of information technologies used for both administrative and instructional purposes. Her extensive career includes tenure of 22 years spent with Maricopa County Community College District, where she held two key positions at the district office. She holds both an M.A. and B.S. in communications from Arizona State University.

Brian Basgen

Information-Security Officer

Pima Community College

Brian Basgen has worked in information technology since 1996, both in higher education and the pharmaceutical industry. He has concentrated in security for the past six years, initially with a focus on systems and network security. For the past three years, he has served as the information-security officer at Pima Community College.

PCC's annual enrollment of 75,000 students creates unique security challenges in the protection of student records. While electronic records are not in all cases dominant in higher education, they are increasingly prevalent. In this environment it is not uncommon to discover a department with strong control procedures for paper documentation, but procedures that are antithetical to electronic data. In a landscape where technology is rarely the solution, a myriad of new laws and compliance mandates have made the encryption of electronic data a necessity.

Scott Bennett

Library Space-Planning Consultant

Senior Advisor, Council of Independent Colleges

Yale University Librarian Emeritus

Scott Bennett is Yale University librarian emeritus and a consultant on library space planning. He has had extensive experience with library planning, construction, renovation, and restoration at Yale and in his service both as the Sheridan director of the Milton S. Eisenhower Library at the Johns Hopkins University and as assistant university librarian for collection management at Northwestern University.

As one of the founders of Project Muse, he fostered changes in information use that drive innovations in the use of library space. He has served on both the library and the English department faculties of the University of Illinois at Urbana-Champaign. He is also a senior adviser for library projects at the Council of Independent Colleges. More information is available at his Web site.

Goldie Blumenstyk

Senior Writer

The Chronicle of Higher Education

In her 20 years as a reporter and editor at The Chronicle of Higher Education, Goldie Blumenstyk has covered topics touching every corner of higher education: distance education, the Internet boom and bust, state politics, finance and management, fund raising, for-profit higher education, and technology transfer. She earned a B.A. from Colgate University and an M.A. from the Columbia University Graduate School of Journalism. Before joining The Chronicle, she covered politics and government at The Orlando Sentinel, including a stint as city hall reporter.

John Campbell

Associate Vice President for Information Technology

Purdue University

For nearly 20 years, Campbell has been involved in the use of technology within higher education. During the past five years, he has examined methods to use academic analytics to identify students "at risk" within courses. He has given over 25 presentations on academic analytics and written a number of publications. He was awarded the 2006 IT Leadership Award for Pedagogy and IT Practice by EdTech Magazine. He was also awarded the 2007 "Ones to Watch" Award by CIO Magazine.

He was a 2007 scholar in residence with Educause, the professional organization representing information technology in higher education. He previously served as chair of the CIC's Learning Technology Group and Educause's Advisory Committee for Teaching and Learning. He serves on the editorial boards for Advancement of Computing in Education Journal, the International Journal of eLearning, and Educause Quarterly.

Cole W. Camplese

Director, Education Technology Services

Pennsylvania State University at University Park

Cole W. Camplese oversees university-wide initiatives with a focus on impacting teaching and learning with technology. He guides teams in the appropriate uses of technologies in the contexts of teaching and learning. His primary area of focus is the integration of emerging technologies into learning spaces.

At Penn State, the overwhelming challenge is providing scalable solutions that the 93,000 students and 5,500 faculty members can successfully use to enhance their teaching and learning environments. He has recently worked to integrate several new emerging technologies into curricular activities at Penn State to support digital expression. He and his team have led the creation of the Blogs at Penn State, Podcasts at Penn State, and the Digital Commons.

He oversees the annual Teaching and Learning With Technology Symposium, several community-development events, and numerous other efforts to support the adoption of technology for teaching and learning.

Dawn Cappelli

Senior Member, Computer Emergency Response Team

Carnegie Mellon University

Dawn Cappelli is technical manager for threat and incident management in the Computer Emergency Response Team Program (CERT) at Carnegie Mellon University's Software Engineering Institute. She has 28 years of experience in software engineering, project management, and information security. She leads CERT's threat modeling and insider-threat research and is adjunct professor in CMU's Heinz School. Before joining CMU in 1988, she worked for Westinghouse developing nuclear-power systems.

Scott Carlson

Senior Reporter

The Chronicle of Higher Education

Scott Carlson has been a writer at The Chronicle of Higher Education since 1999, where he has covered technology, libraries, facilities, sustainability, and architecture. In 2006, he won first prize in beat reporting from the Education Writers Association. He has also written for the City Paper of Baltimore, the Baltimore Sun, Dwell, Preservation, the Utne Reader, and the Minneapolis Star Tribune. He is a graduate of the University of Minnesota.

David Carter-Tod

Information Systems Architect

Virginia's Community Colleges

David Carter-Tod had primary responsibility for the Google migration project for Virginia's Community Colleges. In addition, he is responsible for a Blackboard installation serving all the colleges. An Englishman by birth (a Liverpudlian even), but now an American citizen, he came to the United States after living in Italy and Japan. And he came to information technology by way of studying economics, sociology, English, and education.

Brian T. Cohen

Associate Vice Chancellor for Technology and University CIO

City University of New York

In December 2001, Brian Cohen joined the City University of New York as chief information officer. In this role, he is responsible for developing the university's technology strategy and providing leadership in the operation of enterprise technology systems, including core business applications, voice and data networks, IT security, data-center operations, and the implementation of the university's enterprise resource planning project, CUNYfirst.

In 2000 and 2001, he was deputy commissioner in the New York City Department of Information Technology and Telecommunications, where he was responsible for identifying, funding, and implementing information-technology solutions to support the city's business operations. He also had oversight responsibilities for the city's E-Government Office, internal consulting technology staff, and technology recruitment staff.

Prior to that, he was the first executive director of the city's E-Government Office and was responsible for developing ways in which technology would provide access and services to residents, visitors, and employees of the city. The city's awarding winning Web site, www.nyc.gov, the cornerstone of these online services, was transformed into a fully interactive Web portal. From 1997 to 2000, he was responsible for the planning, implementation, and maintenance of the city's Year 2000 projects. His knowledge of city government also stems from various positions in the Mayor's Office of Operations beginning in 1993.

He graduated from St. John's University with a bachelor's degree in computer science, and in 1991, received a J.D. from the Touro College Jacob D. Fuchsberg Law Center, where he was an editor of the Touro Law Review.

Jason Ediger

Director of iTunes U and Mobile Learning

Apple Inc.

Jason Ediger is director for iTunes U and Mobile Learning in Apple's Education Division. In this role he manages the team responsible for iPhone, iPod, and iTunes U in K-12 and higher education. Before joining Apple, he was with the Orange County (Calif.) Department of Education, coordinating distance-learning environments, evaluation of emerging technologies, and professional development focusing on the integration of technology. Prior to that, Ediger was in the classroom for nine years, teaching 8th grade in Whittier, Calif.

Josh Fischman

Senior Editor

The Chronicle of Higher Education

Josh Fischman supervises technology, research, and faculty coverage for The Chronicle of Higher Education. He has written about attempts to reinvent the Internet, emergency-alert systems, and teaching classes using blogs, tablet PCs, and cellphones. Previously he was a senior writer and editor at U.S News & World Report, editor in chief at Earth, deputy news editor at Science, and a senior editor at Discover. He has won the Blakeslee Award for excellence in medical reporting, and has been a finalist for National Magazine Award. He is the author of the leading medical-education guidebook, The U.S. News & World Report Ultimate Guide to Medical Schools (Sourcebooks, 2006).

Steven M. Foote

Library Architect and Principal

Perry Dean Rogers/Partners

Steven M. Foote is a principal at Perry Dean Rogers/Partners, Architects, in Boston. He has been in private practice for 33 years in Boston and New York. He is a graduate of Brown University and holds master's degrees in architecture and urban design from Columbia University.

He is a member of the College of Fellows of the American Society of Architects and has extensive experience in the field of academic architecture. He has programmed and designed more than 40 academic libraries, including the award-winning addition to the Olin Memorial Library at Wesleyan University, the Health Sciences and Human Services Library at the University of Maryland at Baltimore, the Emerson Library at Webster University, and the addition and renovations to the National Library of Medicine at the National Institutes of Health.

His articles on the subject of library design include "An Architect's Perspective on Contemporary Academic Library Design" in the Bulletin of the Medical Library Association (1995) and "On the Design of the Health Sciences Library/Information Services Building at the University of Maryland at Baltimore" in Computer Methods and Programs in Biomedicine (1994).

His firm's work was the subject of a monograph on library design, When Change Is Set in Stone, written with Damon Douglas Hickey, a college librarian, and Michael J. Crosbie, an architectural critic, and published by the Association of College and Research Libraries in 2001.

Mary Ellen Fuhrman, RSM

Special Assistant to the President for Mission and Planning

Georgian Court University

Sister Mary Ellen Fuhrman is responsible for the integration of mission and values throughout the campus community, and for recreating and operationalizing Georgian Court University's strategic plan. Her direct reports include the offices of human resources, information technology, and campus ministry. She also co-chairs the Middle States re-accreditation process. She holds an M.A. in education administration and supervision from Manhattan College in Riverdale, N.Y.

Laura (Lolly) N. Gasaway

Associate Dean for Academic Affairs and Professor

University of North Carolina at Chapel Hill School of Law

Laura (Lolly) N. Gasaway has been associate dean for academic affairs at the University of North Carolina School of Law since July 2006. She served as director of the law library and professor of law from 1985 until 2006. She teaches courses in copyright law and cyberspace law in the law school and copyright law for librarians in the School of Information and Library Science.

She obtained her B.A. and M.L.S. degrees from Texas Woman's University in 1967 and 1968, respectively. Her J.D. degree is from the University of Houston in 1973. Prior to coming to Chapel Hill, she held the same position at the University of Oklahoma from 1975-84 and at the University of Houston from 1973-75.

She is a past president of the American Association of Law Libraries and served as co-chair of the Section 108 Study Group for the National Digital Information Infrastructure and Preservation Program and the Copyright Office.

Peter Givler

Executive Director

Association of American University Presses

Peter Givler is executive director of the Association of American University Presses. He is also president of the International Federation of Scholarly Publishers, a member of the executive council of the International Publishers Association, and serves on the board of the Book Industry Study Group and the advisory boards of the Caravan Project and Louisiana State University Press.

He is a graduate, with Lavra Gasaway, of the Section 108 Study Group. His articles and essays about scholarly publishing have appeared in The Chronicle of Higher Education, Scholarly Publishing, Academe, and Publishing Research Quarterly, among other publications.

Marti Harris

Research Director

Gartner Inc.

Marti Harris is research director at Gartner Research, where her research area is higher-education technology strategies, including administrative and academic systems, learning technologies, and e-learning. He leads the annual Gartner research on higher-education administrative applications suites. Additional recent research areas include emerging technologies, social software, and virtual environments and how they relate to and affect higher-education strategies.

Prior to joining Gartner 12 years ago, she had 27 years of experience in higher education in teaching and administrative roles, which included teaching database analysis and design, system design, and management of information technology. She taught in both computing and business-management departments. Administrative roles included the design and management of learning media labs. She is a professional librarian and directed university libraries before she began teaching.

She has a bachelor's degree from Mid-American Nazarene University, a master's degree in library science from Emporia State University, and has completed course work for a Ph.D. in instructional technology at the University of Oklahoma.

Phil Ice

Director of Course Design, Research, and Development

American Public University System

Phil Ice holds an education doctorate in curriculum and instruction with minor concentrations in instructional technology and science education. Currently, he is the director of course design, research, and development at the American Public University System. His research is focused on the impact of new and emerging technologies on cognition in online learning environments. Work in this area has brought him international recognition in the form of two Sloan-C effective practices, a Sloan-C Effective Practice of the Year Award in 2007, application of his work at over 50 institutions of higher education in five countries, and multiple invited presentations, workshops, and book chapters related to the integration of emerging technologies in online courses. Examples of his research include the use of embedded asynchronous audio feedback mechanisms, using Web 2.0 tools for collaborative construction of knowledge through integration of RIA's, and remote observation of student teaching experiences using asynchronous, Flash-based environments.

Frank J. Johnson

Chief Information Officer

Georgian Court University

As Georgian Court's CIO, Frank Johnson is in charge of all technological operations, from registration to Internet access to software integration. He supervises personnel, manages daily workflow, and oversees system administration, software integration, licensing, and all functions related to the Office of Information Technology. He has served in higher education for more than 14 years and holds a B.S. in education from the College of New Jersey.

Jeff Keltner

Business Development Manager

Google

Jeff Keltner is responsible for Google Apps in the education sector worldwide. In this role, he works with thousands of educational institutions to integrate Google's communication and collaboration tools into their systems. He brings several years of experience in both business development and engineering to Google, most recently as a sales specialist for IBM. Prior to joining IBM, he worked as a systems engineer for companies such as Hilton Hotels Corporation and SSB Technologies. He holds a bachelor's degree in computer systems engineering from Stanford University.

Bryan Krusniak

Vice President, Information-Technology Services

A.T. Still University

JBryan Krusniak serves as assistant vice president within Information Technology and Services at A.T. Still University. Prior to coming to ATSU in 1998, he held a variety of IT positions in both consulting and manufacturing industries. While at ATSU, he has led the ITS team to grow and solidify the university’s technical infrastructure, stabilized the development and transfer of electronic information, and guided the use of information technology at all five of the university schools. During his tenure at ATSU, the university has built a new campus in Mesa, Ariz., started several new programs, and more than doubled in size by nearly every metric. He holds a B.S. in engineering from the University of Michigan at Ann Arbor and an M.B.A. from Washington University’s John M. Olin School of Business in St. Louis, Mo.

Matt Lawson

Director of Enterprise Services

Virginia's Community Colleges

Upon joining Virginia's Community Colleges in 2003, Matt Lawson implemented one of the largest self-hosted learning-management systems in the world. Since that time, he has taken responsibility for the entire enterprise infrastructure at the VCCS, which includes managing hundreds of servers and multiple data centers across the Commonwealth of Virginia. These systems serve approximately 300,000 students and account for billions of hits annually. He is also responsible for running one of the state's largest educational networks which connects the 23 community colleges and their 40 campuses. He designed and implemented a student portal and single sign-on system that has been nationally recognized. He earned a bachelor's degree in business management and a master's degree in information systems management from Brigham Young University.

John Markoff

Correspondent

The New York Times

John Markoff joined The New York Times in March 1988 as a reporter for the business section. He writes for the science section from San Francisco. Prior to joining the Times, he worked for The San Francisco Examiner from 1985 to 1988.

He has written about technology and science since 1977. He covered technology and the defense industry for the Pacific News Service in San Francisco from 1977 to 1981, was a reporter at Infoworld from 1981 to 1983, was the West Coast editor for Byte magazine in 1984 and 1985, and wrote a column on personal computers for The San Jose Mercury from 1983 to 1985.

He has also been a lecturer at the University of California at Berkeley School of Journalism and is an adjunct faculty member in Stanford University's journalism department, where he teaches a course on reporting on Silicon Valley.

The Times nominated him for a Pulitzer Prize in 1995, 1998, and 2000. The San Francisco Examiner nominated him for a Pulitzer in 1987. In 2005, with a group of Times reporters, he received the Loeb Award for business journalism. Last year he shared the Society of American Business Editors and Writers Breaking News award.

In 2007 he became a member of the International Media Council at the World Economic Forum. Also in 2007, he was named a fellow of the Society of Professional Journalists, the organization's highest honor.

He is the co-author of The High Cost of High Tech (Harper & Row, 1985). He also wrote Cyberpunk: Outlaws and Hackers on the Computer Frontier, with Katie Hafner (Simon & Schuster, 1991). With Tsutomu Shimomura, he co-authored Take-down: The Pursuit and Capture of Kevin Mitnick, America's Most Wanted Computer Outlaw -- by the Man Who Did It (Hyperion, 1996). What the Dormouse Said: How the Sixties Counterculture Shaped the Personal Computer Industry, by Mr. Markoff, was published in 2005 by Viking Books.

He graduated from Whitman College in 1971. He attended graduate school at the University of Oregon.

Joseph A. Merante

President

Merante Consultings

Joseph A. Merante, one of the pioneers of enrollment management philosophy, is the only nonprofit winner of the prestigious Gold Echo Award of the Direct Marketing Association, recognizing excellence in direct-marketing strategy, creativity, and results. After earning bachelor's and master's degrees from Duquesne University and a Ph.D. from the University of Pittsburgh, he has led admissions and financial-aid departments for Duquesne University, the University of Pittsburgh, the University of Southern California, and Loyola Marymount University. The Educational Testing Service, CitiBank, the Archdiocese of Los Angeles, and the American Foundation for the Blind are other organizations he has advised regarding enrollment management. Currently, he is a special consultant to major educational organizations and select private and public colleges and universities.

Diane Oad

Senior Project Analyst, Energy and Computing Management

Syracuse University

Diane Oad is a senior project analyst in the energy and computing management department at Syracuse University. Since joining the department in 2002, she has implemented several computing projects, specifically OnBase. Prior to her current position, she was responsible for purchasing computer hardware, software, and maintenance in her role as senior purchasing agent. She holds a B.S. in management information systems from Syracuse University.

Michael J. Offerman

Vice Chair for External University Initiatives

Capella Education Company

Mike Offerman served as president of Capella University from June 2001 through October 2007, when he became the vice chairman of Capella Education Company. During his presidency, Capella University grew from about 2,000 students to 22,000.

In his role as vice chairman, he works on external university initiatives. An example of this work is his leadership of a national consumer information and accountability effort for colleges and universities serving adult students at a distance known as Transparency by Design.

He was formerly the dean of continuing education at the University of Wisconsin-Extension and founding executive director of the University of Wisconsin Learning Innovations Center. He also held leadership positions at the University of Wisconsin-Stevens Point, the University of Arizona, and the Quad-Cities Graduate Study Center. He earned his undergraduate degree from the University of Iowa and his doctorate from Northern Illinois University.

Katie Rose

Manager, Academic Technology Services

University of Notre Dame

Katie Rose has worked at Notre Dame's Office of Information Technologies for the past 10 years. Her most recent responsibilities include the coordination and oversight of OIT's enterprise-wide initiatives. She helps ensure the evolving needs of the university are met in a broad range of areas, including student and faculty e-mail, collaboration services, information security, and identity management. She has been involved in the field of information technology since her days as a student at the University of Notre Dame, where she graduated with a B.A. in psychology.

Jennifer Ruark

Deputy Managing Editor

The Chronicle of Higher Education

Jennifer Ruark helps plan and edit coverage in all parts of The Chronicle, with a particular focus on feature stories. In previous positions at The Chronicle, she has reported on publishing and research in the humanities and social sciences, managed a staff of reporters covering faculty research, and served as an editor for The Chronicle Review. Her past work includes jobs as an acquisitions editor for the commercial scholarly press Rowman & Littlefield and as a reporter covering environmental policy. She received her bachelor's degree from Swarthmore College and her master's degree in English from the University of Michigan at Ann Arbor.

Andrew Shaindlin

Executive Director

Caltech Alumni Association

A 20-year veteran of alumni relations, Andy Shaindlin is executive director of the Caltech Alumni Association at the California Institute of Technology. His blog Alumni Futures focuses on future directions in alumni relations and higher education. He has published numerous articles and has written or co-authored chapters for four books. He is chair of the CASE Commission on Alumni Relations and serves on the CASE Web Advisory Board. He also chaired the 2007 Educause Task Force on Identity Management in higher education.

He has spoken at or chaired dozens of conferences, and has delivered international alumni-relations training programs in Canada, the United Kingdom, Norway, and Hungary. He is a 1986 graduate of Brown University and is pursuing a master's degree in education part time at Claremont Graduate University.

Julie Smith

Director for Higher Education Sales

CDW Government, Inc.

Julie Smith leads a team of inside and field representatives responsible for ensuring that higher-education customers have the best experience possible with CDW-G. Her team works closely with higher-education institutions, listening to their challenges and providing best-in-class information technology products that address their unique needs.

She specializes in developing new programs — including volume purchasing, customized e-commerce, and one-to-one technology initiatives — that enable higher-education institutions to maximize their technology investments, improve efficiency, and enhance learning on campus. She also maintains close relationships with vendor partners, such as APC, Adobe, Cisco, HP, IBM, Microsoft, and Sony. In addition, she provides direction to CDW-G's marketing, public relations,and e-commerce teams.

Andrew J. Torget

Director, Digital Scholarship Lab

University of Richmond

Andrew J. Torget is director of the Digital Scholarship Lab at the University of Richmond and a historian of nineteenth-century America. He has directed a number of pioneering digital projects, including Voting America: United States Politics, 1840-2008, History Engine: Tools for Collaborative Education and Research, and the Texas Slavery Project. He is also the co-editor of two books on the Civil War: Crucible of the Civil War: Virginia from Secession to Commemoration and Two Communities in the Civil War.

Paul Turner

Program Manager for Enterprise Initiatives

University of Notre Dame

Paul Turner is the manager for academic technologies in the Office of Information Technologies at the University of Notre Dame. He works closely with faculty members and students to identify and deploy emerging technologies for improving teaching, learning, research, and creative expression. Prior to joining Notre Dame, he was a faculty member in the School of Information Science and Learning Technologies at the University of Missouri at Columbia. He has also worked in education-technology leadership positions in government, nonprofit, and consulting organizations. He holds a B.A. in philosophy and physics from the University of South Carolina and a master's degree in human-resources development and adult learning from the George Washington University. He is completing his Ph.D. work at the University of Missouri with a research focus on using open-source tools for distance learning.

Calvin Williams

Vice President, Information Resources and Technology

Saint Xavier University

Calvin Williams is vice president and CIO of the division of information resources and technologies at Saint Xavier University in Chicago. He provides leadership and management to the IT organization and leads the institution's strategic and financial planning for technology. The division is responsible for all aspects of information technology, including instructional technology, help desk, desktop support, networking, data center, Web support and administrative/enterprise applications. He is responsible for the implementation of IT initiatives and the delivery of IT services, working collaboratively with faculty, students, and staff to identify technology needs and priorities.

Prior positions include associate vice president of instructional technology at Monmouth University; director of the Teaching, Learning, and Technology Center at Seton Hall University; assistant director of the learning technology and distance education group at the University of Wisconsin at Madison's division of information technology; and assistant director of the Center for Teaching, Learning & Technology at Bowling Green State University in Ohio. He holds an M.L.S. in library information studies and a B.A. in communications and public relations from Rutgers.

Julia M. Williams

Executive Director, Office of Institutional Research, Planning, and Assessment; and Professor of English

Rose-Hulman Institute of Technology

Julia M. Williams is executive director of the Office of Institutional Research, Planning, and Assessment, and a professor of English at Rose-Hulman Institute of Technology. Her articles on writing assessment, electronic portfolios, ABET, and tablet PCs have appeared in the Technical Communication Quarterly, Technical Communication: Journal of the Society for Technical Communication, The International Journal of Engineering Education, Journal of Engineering Education, and The Impact of Tablet PCs and Pen-based Technology on Education. She is the recipient of the 2007 HP Technology for Teaching Award and the 2008 Rose-Hulman Board of Trustees Outstanding Scholar Award.

Wendy Woodward

Director of Technology Support Services

Northwestern University

Wendy Woodward is responsible for customer-service interactions between the central IT department and the university community. Her scope of responsibility includes IT communications, faculty and staff desktop support, the technical support center (primary help desk), telecommunications and networking consulting services, residential networking and student support, site-licensed software distribution, and Web-based application support.

Her previous experience includes executive-management responsibility in customer-focused, technologically-enhanced operations. She has a master of science in communication, system strategy, and management from Northwestern University and a bachelor of arts in organizational management from North Park University.

She is actively involved in Educause, the Consortium for Institutional Cooperation, and ACUTA, the Association for Communications Technology Professionals in Higher Education. She also contributes as an advisory-board member for Pinnacle Software and is active on Google's Higher Education Collaboration Advisory Board.

Siva Vaidhyanathan

Associate Professor, Media Studies Program

University of Virginia

Siva Vaidhyanathan is a cultural historian and media scholar, and is the author of Copyrights and Copywrongs: The Rise of Intellectual Property and How It Threatens Creativity (New York University Press, 2001) and The Anarchist in the Library: How the Clash Between Freedom and Control Is Hacking the Real World and Crashing the System (Basic Books, 2004). His most recent book is Rewiring the "Nation": The Place of Technology in American Studies (Johns Hopkins University Press, 2007), which he edited with Carolyn de la Peña.

He has written for many outlets, including The American Scholar, The Chronicle of Higher Education, The New York Times Magazine, MSNBC.com, Salon, openDemocracy.net, Columbia Journalism Review, and The Nation.

After five years as a professional journalist, he earned a Ph.D. in American studies from the University of Texas at Austin. He has taught at Columbia University, New York University, the University of Wisconsin at Madison, and Wesleyan University, and now is an associate professor of media studies and law at the University of Virginia and a fellow at both the New York Institute for the Humanities and the Institute for the Future of the Book.

Jeffrey R. Young

Senior Writer

The Chronicle of Higher Education

Jeffrey R. Young is a senior writer for The Chronicle of Higher Education, where he covers the impact of technology on campus life. In his 10 years at The Chronicle he has been involved with efforts to use new technology at the newspaper, most recently producing video reports and podcasts for the Web. His articles have also appeared in The New York Times, AARP The Magazine, and The Best of Technology Writing 2007. He earned a bachelor's degree from Princeton University and a master's degree in communication, culture, and technology from Georgetown University.

Michael Zastrocky

Former Managing Vice President, Education Research Leader, and Research Director for Academic Strategies

Gartner, Inc.

Michael Zastrocky is a consultant in higher education. He recently retired as managing vice pesident, education research leader, and research director for academic strategies at Gartner Inc., the world’s largest information technology research and advisory-services organization.

In his current and recent roles, Dr. Zastrocky examines and analyzes emerging higher education IT trends and assesses the implications of those trends on colleges and universities globally. He also examines higher education management issues and how institutions can effectively and efficiently manage organizations.

Before joining Gartner, he served as a faculty member at several universities, assistant dean, chief information officer, vice president of CAUSE (the international association for managing and using information resources in higher education, now EDUCAUSE), and vice president of the Kaludis Consulting Group.

He has delivered many keynote addresses around the globe and has served as a faculty member for many institutes and seminars globally. He has written or co-authored numerous books, modules, research notes, and articles on computing, mathematics, and management issues.

He has served as a university trustee, school board member and a board member for both nonprofit and for-profit higher education organizations around the globe.

He has a bachelor’s degree in mathematics from Regis University, a master’s degree in education administration from the University of Denver, and a doctor of education degree in technology and mathematics education from the University of Northern Colorado.