Careers at the Chronicle

The Chronicle of Higher Education and The Chronicle of Philanthropy strive to provide the highest quality news and information in print and online. Our greatest asset is the staff members who bring experience, expertise, and a commitment to quality and high journalistic standards. We seek to employ talented people whose contributions will carry forward our mission.

Along with a collegial and collaborative work environment, we offer competitive salaries and outstanding benefits; including five weeks of vacation per year, a generous retirement plan, and comprehensive health benefits.

We encourage candidates to review our posted jobs below and submit a résumé for positions of interest. Every résumé that is submitted for an open position will be carefully reviewed. Candidates whose backgrounds most closely match the requirements of the job will be contacted directly.

The Chronicle is an Equal Opportunity Employer.

Chronicle Jobs

Senior User Researcher | University Relations Account Executive | Community Manager | Assistant Editor (part-time)


SENIOR USER RESEARCHER

The Chronicle is a progressive media organization committed to excellence in our journalism, technology, and advertising product offerings, and we seek a Senior User Researcher to join our team. In this role, you will conduct usability evaluations and other user research utilizing a broad knowledge of user experience and user-centered design principles. You will use your expertise to translate results into best-in-class user experience decisions. The researcher will have a passion for customer insights, be an effective communicator, and a team player. You will use your strong analytic skills to link insights to business metrics. The Senior Researcher is a key contributor to the User Experience Department and reports to the Director, User Experience.

Principal Responsibilities:

   • Ensure usability goals are met through early, frequent user research and testing

   • Collaborate with UI Designers, product managers and other partners to convert study findings into actionable insights that materially improve the customer experience

   • Serve as subject matter expert on the user experience and our customers

   • Plan and execute user research projects that identify behavioral patterns, user ecology, and essential improvements to site usability and accessibility

   • Socialize research findings across the organization to promote a shared view of our customers

   • Evaluate and evangelize user interface guidelines and standards

   • Collect and document usability and accessibility best practices and recommendations across the UX team.

   • Merge research findings, creative innovation, and best practices to generate unique, strategic solutions

   • Coordinate the integration of application usage metrics, marketing and demographic data, and usability findings to inform our understanding of customer behavior and the site experience

Skills/Requirements:

   • Demonstrated ability to execute usability and user experience testing, providing analysis and specific and prioritized recommendations

   • Expertise in usability research theories and methodologies

   • Passion for understanding what drives customer behavior

   • Familiarity with user-centered design methods and practices

   • Excellent communication and presentation skills

   • Ability to reconcile user needs and business goals and technology constraints

   • Ability to manage multiple projects in an Agile development environment

Education and Experience:

   • Bachelor's degree or equivalent experience in Human Factors, Human-Computer Interaction, Information Design, Psychology, or a related field; Master's degree preferred.

   • At least 5 years of professional experience in designing, conducting, and analyzing usability evaluations and user research.

How to Apply:

Interested candidates should send a cover letter, resume, and salary requirements to technologyposition@chronicle.com with "Senior User Researcher" in the subject heading. No phone calls, please.

A journalism-driven multimedia company, The Chronicle of Higher Education and The Chronicle of Philanthropy provide award-winning news coverage to people on college campuses and to nonprofit organizations around the world. Vitae is The Chronicle's online career hub, which offers free career management tools, a powerful community, and the candid insights that academics need to build successful careers and fulfill their mission. The Chronicle is based in Washington, D.C. and offers excellent benefits including 24 paid vacation days a year. The Chronicle is an Equal Opportunity Employer.


UNIVERSITY RELATIONS ACCOUNT EXECUTIVE

The Chronicle of Higher Education seeks a University Relations Account Executive to manage mid-to-high level recruitment accounts. This person will be responsible for growing digital recruitment revenue through outbound calls and prospecting to colleges and universities across the United States. The University Relations Account Executive will also be responsible for contacting current clients to increase their advertising with The Chronicle by presenting The Chronicle's unique products and value proposition.

The successful candidate must have:

   • The ability to build client relationships and achieve revenue targets by prospecting through cold calling and lead generation tools.

   • Must be a self-starter, highly motived and goal setter

   • The ability to identify customer needs while sharing The Chronicle's value propositions

   • A high level of professionalism, enthusiasm and knowledge to ensure complete client satisfaction

   • Comfort and proficiency using the phone, and email to effectively promote The Chronicle and its advertising recruitment services

   • The ability to work collaboratively within a team in order to achieve a shared goal.

   • Outstanding written and oral communication and interpersonal skills

   • Maintain current knowledge of market activities including competitive products, pricing and policies, new technology, product specifications and possible new products.

   • Develop an effective rapport with customers to gain an understanding of their business and hiring needs, the forces affecting their business and hiring decisions, and their perceptions of the multimedia recruitment products.

   • Develop and present, advertising proposals to hiring decision makers, explaining how such proposals are consistent with the advertiser's recruitment objectives.

   • Utilize all sales resources, marketing information, technology and creative support to develop effective advertising.

Qualifications:

   • 3-5 years' experience in media sales, HR recruiters, and digital sales preferred

   • Must be a self-starter with a proven track record to successfully meet sales goals

   • Experience using Salesforce or a CRM tool helpful, but not required

   • Consultative sales experience preferred

   • Bachelor's degree required; focus on sales, communication or marketing preferred

Interested candidates should send a cover letter, resume, and salary requirements to recruitmentadvertisingposition@chronicle.com with "URAE" in the subject heading. No phone calls, please.

The Chronicle is based in Washington, D.C. Our salaries are competitive and we offer excellent benefits, such as comprehensive health, dental and vision insurance, tuition reimbursement and 24 days of paid vacation.

A journalism-driven multimedia company, The Chronicle of Higher Education and The Chronicle of Philanthropy provide award-winning news coverage to people on college campuses and to nonprofit organizations around the world. Vitae is The Chronicle's online career hub, which offers free career management tools, a powerful community, and the candid insights that academics need to build successful careers and fulfill their mission.

The Chronicle is an Equal Opportunity Employer.


COMMUNITY MANAGER

Ready for a chance to help build the fastest-growing career-development community in higher education?

The Chronicle is looking for an experienced and energetic Community Manager for Vitae.

Vitae is the place where faculty and administrators come for candid advice on academic careers and targeted career development tools. Vitae offers a blend of killer career content and free tools that higher ed people need like a free dossier service, a free syllabi database, and a matching service for part-time faculty and employers.

As we share Vitae throughout the academic world, the Community Manager will serve a unique role as both a brand ambassador and organizer of Vitae members. You’ll foster on-going discussions, get input on product improvements, and figure out smart ways to use other social media channels.

You’ll also work directly with the internal Vitae team to make sure new features and technology platforms meet the needs of the community.

The ideal candidate will have proven writing and social media skills, demonstrated leadership ability and strong interpersonal and communication skills. Applicants should be able to juggle multiple tasks simultaneously, and work with colleagues across departments while keeping overall goals in mind. A results-oriented approach toward online community management and communication is a must. Deep knowledge of higher education is required. Candidates must hold a Bachelor’s degree and have 3-5 years’ experience in managing and building online communities.

If this sounds like you, send a cover letter and resume to: candidates@chronicle.com. Subject line should read: Community Manager. No phone calls, please.

The Chronicle of Higher Education, Inc. is based in Washington, D.C. The Chronicle of Higher Education Inc. produces two newspapers and four Web sites, as well as newsletters and events. The Chronicle of Higher Education,published since 1966, is the leading source of news, information, and jobs for college and university faculty members and administrators. It has a print readership of more than 315,000 and Web traffic of more than 12 million pages a month. Vitae is the place where faculty and administrators come for candid advice on academic careers and targeted career development tools, including a free dossier service, a free syllabi database, and a matching service for part-time faculty and employers. The Chronicle of Philanthropy is the newspaper of the non-profit world with a print readership of more than 75,000 and Web traffic of more than 1.3 million pages a month. Arts & Letters Daily is a highly regarded guide to online articles about culture and ideas.

Our benefits are among the best in the business, including 24 days of paid vacation a year.

The Chronicle is an Equal Opportunity Employer.


ASSISTANT EDITOR (part-time)

The Chronicle of Higher Education seeks a part-time Assistant Editor to join its dynamic team of writers. The Assistant Editor will act as a project manager, working with Chronicle business staff members and freelance writers to plan and execute a series of survey-based research briefs and topical reports.

The Assistant Editor will work directly with the General Manager, Online and business staff to identify key topics, find and cultivate freelance writers, and work with webinar presenters to develop sophisticated written and oral content. Candidates must understand how to make content lively and relevant to our audience and possesses excellent organizational and coaching skills.

The Assistant Editor must be able to quickly evaluate and edit the content, structure, and format of research briefs and topical reports. A Bachelor’s degree or equivalent 5 years of experience is required. The Assistant Editor will work up to 20 hours a week. To apply, send a cover letter, resume, and work samples to: Editorialposition@chronicle.com