Careers at the Chronicle

The Chronicle of Higher Education and The Chronicle of Philanthropy strive to provide the highest quality news and information in print and online. Our greatest asset is the staff members who bring experience, expertise, and a commitment to quality and high journalistic standards. We seek to employ talented people whose contributions will carry forward our mission.

Along with a collegial and collaborative work environment, we offer competitive salaries and outstanding benefits; including five weeks of vacation per year, a generous retirement plan, and comprehensive health benefits.

We encourage candidates to review our posted jobs below and submit a résumé for positions of interest. Every résumé that is submitted for an open position will be carefully reviewed. Candidates whose backgrounds most closely match the requirements of the job will be contacted directly.

The Chronicle is an Equal Opportunity Employer.

Chronicle Jobs

Senior User Researcher | Community Manager | Assistant Editor (part-time) | Digital Marketing Manager | Software Engineer | Production Associate | Marketing Manager |


SENIOR USER RESEARCHER

The Chronicle is a progressive media organization committed to excellence in our journalism, technology, and advertising product offerings, and we seek a Senior User Researcher to join our team. In this role, you will conduct usability evaluations and other user research utilizing a broad knowledge of user experience and user-centered design principles. You will use your expertise to translate results into best-in-class user experience decisions. The researcher will have a passion for customer insights, be an effective communicator, and a team player. You will use your strong analytic skills to link insights to business metrics. The Senior Researcher is a key contributor to the User Experience Department and reports to the Director, User Experience.

Principal Responsibilities:

   • Ensure usability goals are met through early, frequent user research and testing

   • Collaborate with UI Designers, product managers and other partners to convert study findings into actionable insights that materially improve the customer experience

   • Serve as subject matter expert on the user experience and our customers

   • Plan and execute user research projects that identify behavioral patterns, user ecology, and essential improvements to site usability and accessibility

   • Socialize research findings across the organization to promote a shared view of our customers

   • Evaluate and evangelize user interface guidelines and standards

   • Collect and document usability and accessibility best practices and recommendations across the UX team.

   • Merge research findings, creative innovation, and best practices to generate unique, strategic solutions

   • Coordinate the integration of application usage metrics, marketing and demographic data, and usability findings to inform our understanding of customer behavior and the site experience

Skills/Requirements:

   • Demonstrated ability to execute usability and user experience testing, providing analysis and specific and prioritized recommendations

   • Expertise in usability research theories and methodologies

   • Passion for understanding what drives customer behavior

   • Familiarity with user-centered design methods and practices

   • Excellent communication and presentation skills

   • Ability to reconcile user needs and business goals and technology constraints

   • Ability to manage multiple projects in an Agile development environment

Education and Experience:

   • Bachelor's degree or equivalent experience in Human Factors, Human-Computer Interaction, Information Design, Psychology, or a related field; Master's degree preferred.

   • At least 5 years of professional experience in designing, conducting, and analyzing usability evaluations and user research.

How to Apply:

Interested candidates should send a cover letter, resume, and salary requirements to technologyposition@chronicle.com with "Senior User Researcher" in the subject heading. No phone calls, please.

A journalism-driven multimedia company, The Chronicle of Higher Education and The Chronicle of Philanthropy provide award-winning news coverage to people on college campuses and to nonprofit organizations around the world. Vitae is The Chronicle's online career hub, which offers free career management tools, a powerful community, and the candid insights that academics need to build successful careers and fulfill their mission. The Chronicle is based in Washington, D.C. and offers excellent benefits including 24 paid vacation days a year. The Chronicle is an Equal Opportunity Employer.


COMMUNITY MANAGER

Ready for a chance to help build the fastest-growing career-development community in higher education?

The Chronicle is looking for an experienced and energetic Community Manager for Vitae.

Vitae is the place where faculty and administrators come for candid advice on academic careers and targeted career development tools. Vitae offers a blend of killer career content and free tools that higher ed people need like a free dossier service, a free syllabi database, and a matching service for part-time faculty and employers.

As we share Vitae throughout the academic world, the Community Manager will serve a unique role as both a brand ambassador and organizer of Vitae members. You’ll foster on-going discussions, get input on product improvements, and figure out smart ways to use other social media channels.

You’ll also work directly with the internal Vitae team to make sure new features and technology platforms meet the needs of the community.

The ideal candidate will have proven writing and social media skills, demonstrated leadership ability and strong interpersonal and communication skills. Applicants should be able to juggle multiple tasks simultaneously, and work with colleagues across departments while keeping overall goals in mind. A results-oriented approach toward online community management and communication is a must. Deep knowledge of higher education is required. Candidates must hold a Bachelor’s degree and have 3-5 years’ experience in managing and building online communities.

If this sounds like you, send a cover letter and resume to: candidates@chronicle.com. Subject line should read: Community Manager. No phone calls, please.

The Chronicle of Higher Education, Inc. is based in Washington, D.C. The Chronicle of Higher Education Inc. produces two newspapers and four Web sites, as well as newsletters and events. The Chronicle of Higher Education,published since 1966, is the leading source of news, information, and jobs for college and university faculty members and administrators. It has a print readership of more than 315,000 and Web traffic of more than 12 million pages a month. Vitae is the place where faculty and administrators come for candid advice on academic careers and targeted career development tools, including a free dossier service, a free syllabi database, and a matching service for part-time faculty and employers. The Chronicle of Philanthropy is the newspaper of the non-profit world with a print readership of more than 75,000 and Web traffic of more than 1.3 million pages a month. Arts & Letters Daily is a highly regarded guide to online articles about culture and ideas.

Our benefits are among the best in the business, including 24 days of paid vacation a year.

The Chronicle is an Equal Opportunity Employer.


ASSISTANT EDITOR (part-time)

The Chronicle of Higher Education seeks a part-time Assistant Editor to join its dynamic team of writers. The Assistant Editor will act as a project manager, working with Chronicle business staff members and freelance writers to plan and execute a series of survey-based research briefs and topical reports.

The Assistant Editor will work directly with the General Manager, Online and business staff to identify key topics, find and cultivate freelance writers, and work with webinar presenters to develop sophisticated written and oral content. Candidates must understand how to make content lively and relevant to our audience and possesses excellent organizational and coaching skills.

The Assistant Editor must be able to quickly evaluate and edit the content, structure, and format of research briefs and topical reports. A Bachelor’s degree or equivalent 5 years of experience is required. The Assistant Editor will work up to 20 hours a week. To apply, send a cover letter, resume, and work samples to: Editorialposition@chronicle.com


DIGITAL MARKETING MANAGER

The Chronicle of Higher Education seeks a talented Digital Marketing Manager to cultivate and engage The Chronicle’s online audiences. Working closely with the Director of Marketing & Digital Strategy, the primary responsibilities of the Digital Marketing Manager are to grow our audiences through developing and executing innovative digital marketing campaigns, user engagement, and reporting and analysis of said online marketing programs.

Responsibilities will include, but are not limited to:

   • Oversee and maintain The Chronicle’s digital relationship with various users, such as newsletter registrants and site license customers, to support key company and departmental objectives and goals.

   • Implement best-practice programs to acquire new users and build and foster engagement among existing users on Chronicle.com and Philanthropy.com, such as driving newsletter registrations and content consumption.

   • Work with Audience Development Marketing Manager and User Experience team to evaluate user behavior and improve end-to-end customer experience across multiple channels and customer touch points.

   • Collaborate with editorial and technology teams to identify and execute on audience development projects and initiatives.

   • Manage third party vendors used to support all digital engagement efforts and activities.

   • Partner with digital intelligence/analytics team to establish essential metrics needed to monitor online promotions, lead generation and lead nurturing and reader/visitor engagement.

   • Act as the product manager for new product development, coordinating across departments and maximizing and capturing value accordingly. 

You must have a solid understanding of digital marketing, email marketing, and social media.  You will need to be able to build strong digital relationships with both higher education and nonprofit audiences. A Bachelor’s degree in marketing, business, or related field; and 2-4 years of experience in digital and/or direct marketing is required. Experience in media is a plus. Proficiency in Omniture, Qualtrics Site Intercept, and Chartbeat (or comparable platforms) preferred.

Interested candidates should send a cover letter, resume, and salary requirements to marketingposition@chronicle.com with "Digital Marketing Manager" in the subject heading. No phone calls, please.


SOFTWARE ENGINEER

The Chronicle of Higher Education seeks a talented Software Engineer who is passionate about building our dynamic next-generation of web-based applications while evolving the current platform. The Chronicle of Higher Education is building a formidable technology team in order to go far beyond its current digital content and services. The Software Engineer will work together with the team in creating and expanding multiple websites, extending and improving our object-oriented framework, building solutions and maintaining existing applications which will be highly visible across academe.

The ideal candidate is self-motivated, creative, and excited about learning in order to develop solid solutions for our next generation web platform. The Software Engineer will collaborate with business owners to translate complex business initiatives into innovative solutions. A can-do-attitude, with the ability to energize and work with cross-functional teams is required.

Primary Responsibilities:

   • Analyze and design software systems to form a basis for the solution of information processing problems.

   • Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment

   • Develop software using Agile Development Methodology (SCRUM)

   • Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications

   • Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

   • Document and demonstrate solutions by developing documentation flowcharts, layouts, diagrams, charts, code comments and clear code.

   • Resolve production issues by implementing an effective permanent solution in order to prevent future issues

Experience/Skills:

   • 8+ years' experience building web-based software systems, utilizing N-tier architectures, dynamic content, highly-scalable approaches, and complex security models/implementations

   • 5+ years of object-oriented PHP programming

   • In depth knowledge of Javascript, HTML5, CSS, Responsive design.

   • 2+ years on an Agile team

   • 8+ of experience in requirement analysis, design, development and implementation in OOD/OOP technologies

   • Familiar with PHP frameworks such as Laravel, Zend II, Symfony.

   • Proficiency in source code management practices, preferably Git.

   • Understands how to consume and build REST services.

   • 6+ years' experience developing data-driven applications utilizing significant relational database engines as part of the overall application architecture (experience with any or all of the following highly desirable: MySQL, Oracle, SQL Server)

   • Strong written and verbal communications skills.

   • Proficiency developing and troubleshooting complex software systems that run in mixed-environments including Linux, Unix and/or Windows.

   • Solid Experience creating functional and unit test cases

   • Strong collaboration skills to develop and maintain positive team cohesiveness

Education:

Bachelor's degree in Computer Science, Engineering, Mathematics, or other technical field or equivalent combination of education and related experience.

The Chronicle is based in Washington, D.C. and offers excellent benefits including 24 paid vacation days a year.

Interested candidates should send a cover letter, resume, and salary requirements to recruiting@chronicle.com with "Software Engineer" in the subject heading. No phone calls, please.


PRODUCTION ASSOCIATE

Are you looking for an exciting opportunity to showcase your production and customer service skills - all while having fun in a fast-paced, team-oriented environment?

The Chronicle of Higher Education is seeking a Sales & Production Associate to work for a national publication in the higher education industry. This is a great opportunity to work in a production/customer service role with clients globally regarding all aspects of print and digital recruitment advertising.

Requirements:

In this role, responsibilities include:

   • Providing superior customer service via telephone and e-mail correspondence in order to grow and maintain relationships with new and existing advertising agencies.

   • Supporting the inside sales team by providing phone support, customer service and advertising operations support across all platforms.

   • Producing print and web advertising. Book ads, proofread, type, manipulate camera-ready ads for print, and other tasks as assigned.

   • Managing traffic reporting of Featured Banners and NCP (self-service) through Omniture suite.

   • Being fully knowledgeable and conversant about all aspects of advertising in The Chronicle of Higher Education and The Chronicle of Philanthropy, including ad placement, appropriate job categories, ad types and sizes, recruitment ads in print and online, image ads, banner ads, Employer Profiles, job alert e-mails, supplements, and all other recruitment-advertising services.

Experience:

A minimum of 2 to 3 years' experience in a customer service and 1 to 2 years' InDesign experience preferred. The ideal candidate is self-motivated with a strong desire to succeed and be comfortable working in a busy, deadline-driven environment. Ability to multi-task and manage competing priorities with attention to detail is necessary. Candidates must be professional and be comfortable in building relationships with advertising agencies and serve as a consultant for all of their recruitment advertising needs.

The Chronicle offers a competitive salary and outstanding benefits. We are conveniently located in downtown Washington within walking distance of two Metro lines. For immediate consideration, please send a cover letter and resume via email to recruitmentadvertisingposition@chronicle.com with "Production Associate" in the subject heading.


MARKETING MANAGER

The Chronicle of Higher Education seeks a talented marketer as Marketing Manager who would be responsible for acquisition and retention efforts for Chronicle Career-Development Solutions, including Vitae and the Chronicle Job Board. Working with the Senior Director of Market Strategy and a matrixed project team, this position will lead efforts to attract, engage, and retain members/users. The Manager is responsible for understanding the target audience through data, research, and testing how community members currently engage with our career-development solutions and develop plans to improve key performance indicators.

Responsibilities will include, but are not limited to:

   • In conjunction with the Senior Director and other key stakeholders, develop and execute comprehensive marketing strategies for acquiring and retaining online community members.

   • Work in conjunction with Product Innovation, Editorial, Business Development and technology teams to understand product strengths and opportunities to create timely and relevant acquisition campaigns.

   • Lead the development and execution of scalable and repeatable marketing programs to acquire and retain community members, using data and testing to drive great campaigns.

   • Work with marketing and editorial colleagues to integrate community messages into existing company activities to make the most of existing investments as appropriate.

   • Develop and execute custom on-campus events that drive participation in and enthusiasm for Vitae.

   • Work with team to develop and manage against well-defined and measurable KPIs to keep programs and projects on track; use KPIs to ensure all materials and programs uphold The Chronicle's brand and reputation within the company and the marketplace.

   • Prepare and oversee budget in consultation with key stakeholders.

The ideal candidate is a natural leader who manages rapidly evolving product portfolios and leads teams to successful launches and profitability. S/he will contribute strategically and tactically with a focus on metrics and accountability. Candidates must have at least 5 years of marketing experience with a track record of leading and/or contributing to complex, high-stakes marketing launches. Must be willing to travel. A Bachelor's degree is required, MBA is a plus.

Interested candidates should send a cover letter, resume, and salary requirements to candidates@chronicle.com with "Marketing Manager" in the subject heading. No phone calls, please.