Careers at the Chronicle

The Chronicle of Higher Education and The Chronicle of Philanthropy strive to provide the highest quality news and information in print and online. Our greatest asset is the staff members who bring experience, expertise, and a commitment to quality and high journalistic standards. We seek to employ talented people whose contributions will carry forward our mission.

Along with a collegial and collaborative work environment, we offer competitive salaries and outstanding benefits; including five weeks of vacation per year, a generous retirement plan, and comprehensive health benefits.

We encourage candidates to review our posted jobs below and submit a résumé for positions of interest. Every résumé that is submitted for an open position will be carefully reviewed. Candidates whose backgrounds most closely match the requirements of the job will be contacted directly.

The Chronicle is an Equal Opportunity Employer.

Chronicle Jobs

Director, Business Solutions | Email Marketing Specialist | Senior Software Engineer | Web Developer | User Interface Developer | Sales & Production Assistant | Office & Facilities Manager | Subscription Account Manager | Audience Development Marketing Specialist | Inside Advertising Sales Associate


DIRECTOR, BUSINESS SOLUTIONS

 

A journalism-driven multimedia company, The Chronicle of Higher Education and The Chronicle of Philanthropy provide award-winning news coverage to people on college campuses and to nonprofit organizations around the world.  Based in Washington, D.C., we offer a collaborative and flexible working environment with excellent benefits, including 24 paid vacation days a year.

We're looking for a dynamic individual to join our team as the Director of Business Solutions.  In this role, your quest is to drive new revenue and business efficiency through our current technology portfolio as well as deliver a next generation of solutions for marketing, commerce, CRM, business intelligence, partner integration and advertising.  These solutions help our staff manage the entire business life cycle – from prospect gathering to sales opportunity to business intelligence and support case management.  You’ll be able to work closely with the leaders of our company in this critical role.

What you’ll do:

   • Integrate ad and business systems strategy and development into the business by working closely with senior sales and operations management to understand system needs.

   • Manage multiple strategic projects on both an on-going and an ad-hoc basis.

   • Deliver business systems, infrastructure, and applications required to support the Enterprise organization, including development of strategy, user stories and systems requirements. Work with the director of user experience and technology architects on design specifications, data architecture, and operational processes.

   • Create and drive the tactical and strategic development of our Enterprise's systems infrastructure, including CRM, lead management, ad systems, data warehouse, customer portal, and financial reporting applications through strong collaboration with Product Management and Engineering departments.

   • Take a lead role in developing and publishing reports, dashboards, presentations, and tools to aid sales, support, operations, and marketing teams in consistently tracking activities to sales results.

Who you are and qualifications:

   • BA/BS degree required.

   • 8 years of industry experience with technology and best practices for business, advertising, and ecommerce systems.

   • 4 years defining and leading high impact business solutions.

   • 4 years supervisory experience in leading high impact teams.

   • Experience in the media advertising, SaaS, software, Internet, recruitment solutions, and/or online subscription business preferred.

   • Strong Agile/Scrum/project management experience from a high growth technology or media company, or equivalent experience leading management trainee/rotation program, including the ability to manage multiple strategic projects simultaneously.

   • Strong analytical and problem solving experience, combined with strong business judgment and ability to present analysis in a clear and compelling manner.

   • Demonstrated ability and strong track record in developing and delivering business systems, technical requirements, and process design/optimization. Demonstrated top quartile performance in prior roles, with increasing levels of responsibility and independence.

   • CRM systems integration experience, Salesforce.com preferred.

Interested candidates will apply to technologyposition@chronicle.com with "Business Solutions Director" in the subject heading. 


EMAIL MARKETING SPECIALIST

The Chronicle of Higher Education and The Chronicle of Philanthropy, the leading publications in the higher-education and nonprofit sectors, have an opportunity for an Email Marketing Specialist to join our Washington, DC based Marketing team.

The Email Marketing Specialist will be responsible for creating, automating, and measuring engaging email marketing campaigns for The Chronicle. The Email Marketing Specialist will be the main point of contact for all business promotional emails, and will coordinate with the marketing communications team members and other stakeholders to contribute towards the development of copy and/or content as it relates to campaign strategy. The Marketing Specialist will manage The Chronicle's marketing automation system.

Key responsibilities include:

   • Perform day-to-day email marketing activities including, but not limited to, email and landing page set-up, segmentation, scheduling, testing, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns.

   • Assist with producing and troubleshooting outbound email campaigns including HTML templates, list segmentation, and other aspects of email execution, as required.

   • Continuously optimize email and segmentation strategies to drive higher returns through testing of subject lines, messaging, images, offers, frequency, segments, etc.

   • Provide leadership and stay updated on trends, technologies and growth opportunities to ensure a best-in-class email-marketing program.

   • Manage The Chronicle's unsubscribe process and apply The Chronicle's privacy policy to ensure compliance.

   • Update advertiser/university/nonprofit microsites for both The Chronicle of Higher Education and The Chronicle of Philanthropy using The Chronicle's CRM.

   • Contribute to the maintenance of The Chronicle's business websites including updating and maintaining library of promotional one-sheet PDFs linked from the pages of business Web site.

Knowledge/Skills/Abilities:

   • Working knowledge of e-mail marketing best practices.

   • An understanding of user experience design best practices.

   • Basic HTML knowledge.

   • Strong analytical skills and ability to analyze campaign performance.

   • Experience creating and implementing lead scoring programs is a plus, but not required.

   • Knowledge/awareness of the higher education and nonprofit industries a plus, but not required.

Education: Bachelor's degree in marketing, business, or equivalent field of study is preferred.

Experience: 2-3 years' experience in email-marketing role utilizing marketing email service providers or online tools, such as Eloqua and Adobe Marketing Cloud. Direct experience with Salesforce.com integration is a plus, but not required.

Interested candidates should send a cover letter, resume, and salary requirements to marketingsearch@chronicle.com with "Email Marketing Specialist" in the subject heading. No phone calls, please.


MARKETING SPECIALIST

The Chronicle of Higher Education and The Chronicle of Philanthropy, the leading publications in the higher-education and nonprofit sectors, have an opportunity for a Marketing Specialist to join our Washington, DC based Marketing team.

The Marketing Specialist will work under the direction of the Senior Marketing Manager to execute a wide array of marketing and promotional campaigns for The Chronicle of Higher Education, The Chronicle of Philanthropy, and associated product lines to fulfill The Chronicle's strategic marketing and promotional goals.

Key responsibilities include:

   • Work closely with the creative services, events, and product marketing teams to conceptualize and execute on compelling marketing campaigns.

   • Working with the Senior Manager, coordinate the design and production schedules for multiple projects to ensure that marketing goals and objectives are met.

   • Produce effective e-mails, landing pages, one sheets, print house ads, and Web banner ads.

   • Work closely with Email Marketing Specialist to develop and execute e-mail marketing campaigns through Eloqua, including the creation of email campaigns and landing pages, pulling target list segments, deployment of e-mails and tracking.

   • Manage and update key print and online promotional sections of Chronicle products when necessary, such as the in-paper recruitment joiner page, sponsored sections on websites, and online advertising promotional pages.

   • Collaborate with strategic partners both inside and outside The Chronicle on material production and product promotions, participating in conference calls, communicating promotion schedule, and tracking campaign progress to goals.

   • Participate in concept meetings to brainstorm The Chronicle presence at conferences and events.

   • Manage project work schedules for multiple campaigns, working with internal clients to monitor and track progress to ensure that deadlines are met.

   • Track performance of all campaign components including house ads, online banner ads, and newsletter ads, and incorporate results into regular reporting.

   • Proof materials for marketing department members as needed.

Knowledge/Skills/Abilities:

   • Strong analytical skills and ability to analyze campaign performance.

   • Ability to effectively work under tight deadlines and manage projects independently.

   • Ability to be an independent contributor when necessary but work well within a matrixed marketing team.

   • Excellent communication - written and oral, interpersonal, and presentation skills are required.

   • Ability to travel domestically up to five times per year.

   • Knowledge/awareness of the higher education and nonprofit industries a plus.

Education: Bachelor's degree in marketing, business, or equivalent field of study is preferred.

Experience: 1-3 years' experience in marketing required. Experience with marketing email providers or online tools as Eloqua and Adobe Marketing Cloud preferred.

Interested candidates should send a cover letter, resume, and salary requirements to resumes@chronicle.com with "Marketing Specialist" in the subject heading. No phone calls, please.


SENIOR SOFTWARE ENGINEER

The Chronicle of Higher Education seeks a talented Senior Software Engineer who is passionate about building our dynamic next-generation of web-based applications while evolving the current platform. The Chronicle was among the world's first publication to use computer-based authoring, typesetting, and publishing and was also the first newspaper on the Internet. What will be the next big thing as a service for academe? We know; and we are looking for superior talent to get us there.

The ideal candidate is self-motivated, creative, and can deliver rapid prototypes for new user interfaces and interactions for various online projects. The ideal candidate will collaborate with business owners to translate complex business initiatives into innovative solutions. A can-do-attitude, with the ability to energize and work with cross-functional teams is required.

Primary Responsibilities:

   • Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment

   • Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring and supporting systems for customers

   • Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications

   • Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

   • Analyze, design, coordinate and supervise the development of software systems to form a basis for the solution of information processing problems.

   • Analyze system specifications and translate system requirements to task specifications for junior programmers.

   • Document and demonstrate solutions by developing documentation flowcharts, layouts, diagrams, charts, code comments and clear code.

   • Support and develop software engineers by providing advice, coaching and educational opportunities

Experience/Skills:

   • 8+ years in object-oriented PHP programming

   • In depth knowledge of Javascript( jQuery/AJAX ), HTML5, CSS, Responsive design.

   • Over eight years of experience in requirement analysis, design, development and implementation in OOD/OOP technologies

   • LAMP application programming/integration experience

   • Proficiency in source code management practices, preferably Git or GitLab.

   • Understands how to consume REST services utilizing JSON, JSONP, and XML.

   • 6+ years' experience developing data-driven applications utilizing significant relational database engines as part of the overall application architecture (experience with any or all of the following highly desirable: MySQL, Oracle, SQL Server)

   • 8+ years' experience building web-based software systems, utilizing N-tier architectures, dynamic content, highly-scalable approaches, and complex security models/implementations

   • Proficiency developing and troubleshooting complex software systems that run in mixed-environments including Linux, Unix and/or Windows

   • End-to-end development experience is a must, Ruby experience is a plus.

   • Previous experience mentoring junior developers.

A journalism-driven multimedia company, The Chronicle of Higher Education and The Chronicle of Philanthropy provide award-winning news coverage to people on college campuses and to nonprofit organizations around the world.

The Chronicle is based in Washington, D.C. and offers excellent benefits including 24 paid vacation days a year.

Interested candidates should send a cover letter, resume, and salary requirements to recruiting@chronicle.com with "Software Engineer" in the subject heading. No phone calls, please.


WEB DEVELOPER

Do you love coding and thrive in situations where you're developing creative solutions?

We're looking for a Web Developer who will collaborate with the Platform and Lab teams to architect, prototype, code and launch creative solutions to implement web and mobile products that enable The Chronicle to create and deliver robust, high impact digital content and offerings.

You'll be working with an award-winning media organization that provides news coverage to professionals on college campuses and to nonprofit organizations around the world. The Chronicle is based in Washington, D.C. and offers excellent benefits including 24 paid vacation days a year.

What you'll do:

   • Lead the architecture and development of apps and tools to support the Editorial mission

   • Provide engineering support (when necessary) to the Editorial and Platform team(s)

   • Create and maintain the framework(s), development environment and establish best practices

   • Collaborate with the Platform team on back-end improvements and modifications

Who you are:

   • Proficient in Front-end/Back-end development technologies and patterns (LAMP, MVC, etc)

   • Highly proficient in PHP is a must. Experience with Ruby or Python a plus.

   • Experience with git, best practices and maintaining an organized development environment

   • Solid data manipulation and database skills (MySQL / NoSQL)

   • Front-end experience (Javascript, jQuery, node.js, angular.js)

   • Ability to perform in a multitasking environment

Education & Experience:

   • College degree or equivalent and 3-5 years' experience

Interested candidates should send a cover letter, resume, and salary requirements to technologysearch@chronicle.com with "Web Developer" in the subject heading. No phone calls, please.


USER INTERFACE DEVELOPER

Are you a self-starter looking to use your UI design skills to create real-world applications and tools?

We're looking for a UI Developer to join our Lab team and work closely with the Data & Interactives and the UX teams. The UI Developer would create a quality user experience across a variety of platforms and clients.

You'll be working with an award-winning media organization that provides news coverage to professionals on college campuses and to nonprofit organizations around the world. The Chronicle is based in Washington, D.C. and offers excellent benefits including 24 paid vacation days a year.

Responsibilities:

   • Design and aid in the implementation of the UX for apps, sites, and tools for internal & external users

   • Work closely with the UX team to establish and maintain UI/UX standards across all products

   • Adhere to best practices and RWD principles

Qualifications:

   • Proficient in mockup and prototyping in HTML5/CSS as well as Photoshop

   • Interaction design / wireframing / storyboarding

   • Familiarity coding with some of the major UI frameworks (bootstrap, et al)

   • Javascript and/or jQuery familiarity. You will be writing (some) code.

   • A strong interest in Usability and UX research as well as testing

   • Responsive web design, mobile design, web standards, etc.

Desirable:

   • SCSS / LESS / SASS

   • Previous UI / UX experience, usability testing

   • Familiarity with front-end development environments and version control systems

Education & Experience:

   • College degree or equivalent and 1-2 years' experience

Interested candidates should send a cover letter, resume, and salary requirements to technologysearch@chronicle.com with "UI Developer" in the subject heading. Candidates who fail to supply all three aforementioned materials will not be considered. No phone calls, please.


SALES & PRODUCTION ASSISTANT

The Chronicle of Higher Education and The Chronicle of Philanthropy seeks a Sales & Production Assistant to join our fast-paced, dynamic advertising and insides sales department. This position will provide vital support to the advertising and inside sales teams and management. The Sales & Production Assistant will be responsible for, but not limited to, setting up new customer accounts, organizational ID’s, and assisting with layout of both The Chronicle of Higher Education and The Chronicle of Philanthropy when necessary.

Key Responsibilities:

   • Set up new customer accounts.

   • Manage existing ad orders, input new orders, and changes.

   • Use a detail oriented approach to the work to trouble shoot and resolve all issues or errors.

   • Assist when necessary layout of both CHE & COP print publications.

   • Support Inside Sales team and Agency & Production associates.

   • Coordinate report requests from Sales Management.

   • Perform Salesforce.com data maintenance.

   • Provide detailed follow up to customers on ad production and deadlines.

Skills:

   • Strong attention to detail.

   • Excellent customer service skills to include outstanding oral and written communication skills

   • Ability to read HTML and understand XML export feeds is a plus.

   • Strong project and task orientation; ability to multi-task, manage competing priorities and work in a deadline driven environment.

   • Must be comfortable making outbound phone calls.

Qualifications:

   • 1-3 years of professional experience in a deadline driven environment. 

   • 1-3 years of experience with Salesforce or other CRM and strong business software skills (Excel, Word, PowerPoint).

   • Proficiency with internet research tools.

   • 1-3 years  of  experience in advertising sales, customer service or call center environment

Interested candidates should send a cover letter, resume, and salary requirements to recruitmentadvertisingposition@chronicle.com  with "Sales Assistant" in the subject heading. No phone calls, please.


OFFICE & FACILITIES MANAGER

The Chronicle of Higher Education, an innovative media company, seeks an Office & Facilities Manager to manage a 50,000 SF office for 200 staff members. We’re looking for someone with a minimum of 5 years of progressively responsible facilities and office management experience that includes staff supervision.

Job Profile

The Office & Facilities Manager will be responsible for oversight of office functions to include facilities maintenance, purchasing, construction and office planning, reception, shipping and receiving, and catering and events.  The position supervises a 3-person team and works collaboratively with the Chief, HR and Administration. This group works across the organization to provide a well-maintained and effective work place and effectively manage the costs and resources required to support office operations.

Desired Education, Experience, and Skills

   • Bachelor’s degree or equivalent experience

   • Minimum of 5 years of progressively responsible facilities and office management experience

   • Excellent verbal and written communication

   • Supervisory experience.  Must be able to organize and lead a team of office workers.

   • Self-motivated, strong attention to detail

   • Proficiency with Microsoft Word, Excel and PowerPoint

   • Ability to work collaboratively with others in a service oriented environment

   • Excellent budgeting, planning and decision-making ability to define and meet performance requirements.

To Apply

Interested candidates should send a letter of introduction, résumé, and salary requirements to omrecruiter@chronicle.com. Every résumé that is submitted will be carefully reviewed. Candidates whose backgrounds most closely match the requirements of the job will be contacted directly.  No phone calls please.


SUBSCRIPTION ACCOUNT MANAGER

The Chronicle of Higher Education seeks an experienced sales person to join its Audience Development department as a Subscription Account Manager. The Subscription Account Manager will be responsible for acquiring and retaining university and nonprofit clients through institutional and group subscription/content sales.

The Subscription Account Manager will need to establish strong relationships with College and University clients, as well as library consortia groups, building audience growth and revenue through sales of site licenses and associated product/services upgrades. This includes representing The Chronicle's site licenses services at appropriate library conferences and other events. S/He will also need to manage existing site license businesses to academic, nonprofit, government, corporate, and other institutions in the US and around the world.

Education and Experience:

A bachelor's degree and a minimum of four to six years of sales and account management experience, with demonstrated and verifiable track record of meeting and exceeding revenue expectations. Experience selling content or subscriptions to institutions preferred. Experience with higher education and/or nonprofit clients preferred.

How to Apply:

Interested candidates should send a cover letter, resume, and salary requirements to resumes@chronicle.com with "Subscription Account Manager" in the subject.


AUDIENCE DEVELOPMENT MARKETING SPECIALIST

The Audience Development team is responsible for the subscription and digital marketing efforts for both The Chronicle of Higher Education and The Chronicle of Philanthropy.

The Chronicle is seeking a proactive, collaborative marketer with solid understanding of digital marketing, including email marketing and social media, to support these critical objectives.

The Audience Development Marketing Specialist's responsibilities will include executing marketing campaigns, managing digital editions and reporting analysis of off- and online programs.

Principal Responsibilities:

   • Support subscription and webinar marketing efforts including assisting with direct mail, email campaigns, online promotions and tracking results.

   • Maintain digital delivery schedule including issue delivery and alert copy and distribute reporting on relative metrics, including usage, bounce and engagement.

   • Manage products in the Chronicle Store including coordination with the fulfillment bureau, uploading images and copy and tracking sales and marketing efforts.

   • Identify and assemble essential metrics needed to monitor online revenue, promotions, lead generation and lead nurturing and reader/visitor engagement.

   • Develop and maintain monthly and ad hoc reports on our key digital products that will allow us to track progress towards goals.

Skills/Requirements:

   • A solid understanding of digital marketing, including email marketing and social media

   • Strong organizational skills and the ability to manage multiple projects simultaneously

   • Excellent communication skills with a track record of working cross-functionally across departments

   • Collaborative, flexible and collegial team player able to operate at all levels of the organization

   • Consistently demonstrates a sense of urgency, reliability and the ability to work effectively in a fast-paced, innovative environment

Education and Experience:

   • Bachelor's degree in Business, Marketing or other related field of study; or a combination of relevant education and experience.

   • 1-3 years working in digital and/or direct marketing

Interested candidates should send a cover letter, resume, and salary requirements to circulationposition@chronicle.com with "Marketing Specialist" in the subject heading. No phone calls, please.


INSIDE ADVERTISING SALES ASSOCIATE

The Chronicle of Higher Education seeks a high-energy Inside Advertising Sales Associate to join our Recruitment Advertising team. This position will make outbound calls and manage inbound calls to grow our recruitment advertising clients of The Chronicle of Higher Education and The Chronicle of Philanthropy and produce print and web advertising. This is a great opportunity to work in an inside sales role with clients globally regarding all aspects of print and digital recruitment advertising. In this role you will need to identify revenue opportunities and advise clients on The Chronicle's advertising products and services in order to maximize revenue and increase sales, all while providing top-notch customer service.

Responsibilities will include, but are not limited to:

   • Make outbound calls/cold calling for our Chronicle of Philanthropy web packages and Chronicle of Higher Education print contracts to clients.

   • Serve as key point of contact for clients with Chronicle of Philanthropy web packages and Chronicle of Higher Education print contracts and renew packages as they expire.

   • Meet established sales.

   • Be fully knowledgeable and conversant about all aspects of advertising in The Chronicle of Higher Education and The Chronicle of Philanthropy, including ad placement, appropriate job categories, ad types and sizes, recruitment ads in print and online.

   • Process ads through ad booker from Salesforce.com and adbase-e.

   • Maintain high standard of accuracy in all activities and meet required deadlines.

The ideal candidate will be detail-oriented and enjoy building relationships with customers. Candidates must have excellent oral and written communication skills, and thrive in a deadline driven environment. 1-3 years' experience in inside sales or outbound calling experience and 1-3 years' experience in customer service or building customer relationships is required. Familiarity with Salesforce.com is strongly preferred. Publishing sales experience preferred but not required.

Interested candidates should send a cover letter, resume, and salary requirements to recruitmentadvertisingposition@chronicle.com with "Inside Advertising Sales Associate" in the subject heading. No phone calls, please.