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"Some college administrators seem so distracted with fund raising, academic infighting, and community initiatives that they set up their emergency communications departments very poorly. Training is poor to nonexistent, secretaries are pressed into service with tremendous responsibilities for running 'notification systems' 24/7 and on weekends because no one else knows how to do it and the administration won’t pay for additional staff. Procedures are seat-of-the-pants and dependent on HIPPO (highest paid person’s opinion), except when something like Virginia Tech happens and there is some sort of scramble to do something different." --Donna

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February 15, 2008

Extra Equipment Boosts Cellphone Service at Northern Illinois U. After Shooting

Verizon worked with officials at Northern Illinois University yesterday to bring in two trucks full of equipment to try to handle a burst of cellphone calls on and around the campus. Many circuits were busy yesterday as students called home to say they were safe after a gunman opened fire in a classroom.

The cellphone trucks are known as COWs, for Cellular antennas on Wheels. Walter L. Czerniak, associate vice president for information-technology services at Northern Illinois, said the trucks were to arrive on the campus this morning. The plan was for one to be used immediately, and for the second to be activated if necessary.

Each truck can support an additional 250 to 500 simultaneous cellphone calls, Mr. Czerniak said. He did not know whether other cellphone companies had added equipment as well, but he said that Verizon had a close relationship with Northern Illinois because it has a contract with the state university system to provide telephone service to the campus.

Even though the immediate danger has passed, Mr. Czerniak said, the campus is still seeing an increase in cellphone call volume today. —Jeffrey R. Young

Posted on Friday February 15, 2008 | Permalink |