I do a lot of the above suggestions. In addition, a student has to fill out and email me this form to get a reset:
Students: Sometimes students have a problem with the online quizzes. The most common problem is to lose the internet connection. If this happens to you, I am willing to reset the quiz once. If it happens a second time, I may or may not reset the quiz, depending on how much of a good faith effort to correct the problem you seem to have made. I absolutely will not reset a quiz for a student a third time.
Do not use this form if you went over the time limit for a quiz. Going over the time limit will also produce an exclamation mark instead of a grade. As it says on the syllabus, I will accept quizzes that are up to 1 minute over without penalty, and will deduct ten points for every minute or fraction of a minute after that. If you went over time, do nothing, I will adjust the grade eventually.
To have a quiz reset, follow these instructions exactly. Contact me immediately. Send me an email with the following subject line "Reset Quiz [number]." Cut and paste the bold sections of this form into your email. Fill out every item.
Please note that "I don’t know" is not an acceptable answer for any of the following questions, and incomplete requests will be denied. If you lost your internet connection during a quiz, contact your internet service provider and find out why. You are paying them for reliable service, make them do their job. If you have a computer problem, get it fixed. If the problem was with Blackboard, call the Blackboard Help Desk and get it straightened out.
After you submit your request, check your email the course website regularly. If I grant the request, I expect you to complete the quiz within 48 hours.
I don’t mean to be a hard ass. But there are a lot of security concerns with resetting the quizzes too often, and I have had students take advantage of my too lenient rules in the past. I have two goals with this resetting policy: 1) to provide a level playing field for all the students, and 2) to encourage students to get their technical problems fixed, and to do so as early in the semester as possible.
Cut and paste the following into your email:
Student Name:
Email Address:
Name of Course:
Line Number of Course:
Briefly, what are you requesting?
Have you requested the same thing before? How many times?
What exactly happened when you were taking the quiz?
What steps have you taken to make sure that this does not happen again?
First, you said *ass.* I have the brain of a 12 year old so I need to giggle for moment. Also...my students are 6 years old, and I can only imagine the Sh!tstorm that would hit me in the face if I used gasp! Language! on an official document. Has anyone ever complained?
Having said that, I really like the idea of a form...I usually tell them they need to have an ITT e-mail for me to reset anything major. Even the first time.
Chime with the rest of advice to OP.
