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dellaroux
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« Reply #9 on: November 05, 2009, 10:50:52 PM » |
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1) I would definitely start an intensive Italian course of some kind, either in person with someone in your area or online, or if there's a school with weekend or other offerings, go there and do the work at home after each class. Have the program set it up for you and pay for it/reimburse you.
If there's a Dante club near you, get referrals or see if they have classes, or ask your local faculty for recommendations (but I wouldn't do your "tooling up" on your home university site).
2) If this isn't already in place, I'd also ask your school to provide you with a native Italian-speaking staff assistant from the town where the program is located (that may also help mend some of the breaches, I would think.)
And I would start trying to have frequent phone conversations with this person, maybe even fly them over to your side of the puddle, so they'd see what offices and which individuals they'd be interacting with when they called, etc.--visualization and connection-building help assistants a lot in being able to imagine how to sort things out where the language and ways of doing things are different.
3) It's very true that people are willing to speak English in many places, but the fact is that if you'll be dealing with work-related issues, you'll be working with people in all kinds of settings (ordering food for a meeting, etc.) who may or may not have strong English skills, even though their English is likely to be better than whatever Italian you can cobble together. *
And it's (in my mind) highly disrespectful not to have at least some level of the language in any place you plan to stay in for more than two days.
4) Get familiar with the trains, the driving regulations, and see if you might need or want a driver on-call. That can also be useful since, if errands need to be run, and the issues are going to get worked out in Italian, you can have backup translation on hand at the point where you need it. And it's another local you'll be giving a job to, which is again good for your program's reputation.
To say nothing of keeping your heart out of your throat in the midst of traffic you're not used to...
5) Be very specific from the outset about the job requirements, hours, no substitute drivers/assistants, whatever (for which sometimes you get invoiced extra, read all invoices carefully). Keep an eye on gas mileage and the odometer, and have safe locked garagement on-site, of the official vehicle only you and the authorized driver use. Keep stationery supplies near your area of work, open during the day but locked at night, especially letterhead.
But do have local workers, bring in a fruit tart or something every week or two for the office to share, and be very sure to thank everyone in a group if any one person does something for you.
There's a lot more bonding that happens sooner, and better, than in groups in the States, and it happens around food and talk. You have to keep the agenda moving forward and not let things lag too much, but you also have to have "soft contact" points where you and your workers can be humans together, not hierarchically separate all the time.
Observe what works in the place where you are and figure out ways to adapt and adopt those things to other things that may not work so well. Problems that money seems to solve, or looks like it might solve, aren't the right problems, or the real problems, or the only problems--look deeper.
6) Read Fry's "Getting to YES" and take a course of some kind on negotiation. (If you're taking private Italian, get some help with putting some basic phrases into Italian from that book, in fact...."what does this mean for you? "how would you like to see us accomplish this?" etc.)
Huge differences exist in the way offices work for getting things done, and patience and imaginative work have a lot to do with finding common ground and moving out from there. A sense of humor in those settings is essential, and it's too easy to lose the whole thing by blowing up over something small.
7) Start now to have all your paperwork in order, with three files: One at home, one in your office that you'll take with you, and one that you and a staff assistant set up onsite at your university office, and from which you will work together...this will be your anchor office/anchor person.
If things get difficult (student about to be sent back out of the country over paperwork issues, etc.) you want someone who can find the copy of their visa application and fax it back in minutes, not someone who has to ferret through your whole office looking for something they've never seen before.
Some of this is probably self-evident and not intended as an insult at all, but you asked, these are my observations after several years of working between countries, people, and organizations in several different settings. ___ * OK, (mini-rant/This is something we really need to consider as a country; probably you have other language skills, so this isn't going to apply to you, but I'm horrified by the level of languages I hear at professional facilities like libraries, etc.,
My own language coverage isn't perfect, but one hears people who have clearly never even tried to pronounce things correctly, or know even basic phrases and responses, and we've had quite a few decades now (say, since Sputnik, anyone?) in which to gear up on this stuff.../rant)
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