Yesterday we worked on part 2 of the in-class exercise we started Tuesday. This part required even more of that "thinking" stuff that seems to be so bothersome to some students, and particularly bothersome to this student. This time, I apparently made this student "feel stupid" because I didn't give the class specific enough instructions on how to find the answer (in fact, what they were working on was a replication of a set of exercises that was done step-by-step in the reading, and which I had previously lectured on; also, the majority of the class had a little difficulty but were able to do it with some guidance, which was my expectation). Additionally, I was "deeply discouraging" to her because when she told me she was confused, I tried to guide her to follow the example in the assigned reading (which she hadn't read) rather than simply tell her how to do it.
I tried to express to her that this active learning exercise was a chance for them to attempt to apply the things they had read and that we had discussed in lecture. I noted it was my expectation that students would read the chapter first, then listen to lecture and ask questions if needed (she asked none during lecture), then do the in-class exercise, then read the chapter again. I reminded her that this as not a graded assignment, and that it was okay to struggle with it, but that it was important that she at least try. I told her she could also ask a peer for help if my instructions were hard to follow, and that I actually encourage that in this case. She still came back with "I don't understand why you won't just answer my questions." (The question being, apparently, "Will you do this for me... and then tell me I am awesome?")
Ick... I take it back about her needing mental help. I blame the middle-school concept and am sorry you have to deal with this! On the plus side, the middle-school concept cohort is graduating across the country (it was replaced by a return to "standards" in many places) so there shouldn't be too much more of them as life goes on until it comes back into vogue.
I think you handled that the best you could. My class at the beginning there was a lot of complaining that I wasn't hand-holding enough, but after enough repetition of how part of learning is learning to do things by themselves and explaining why the class is required and how it will help them later on when they're on their own to do harder stuff now (I gave them a training wheels analogy)... eventually they mostly all seem to believe it. I also parrot my mom a lot and say that challenge builds character and difficult homework is good for their soul (I may get in trouble for saying that some day...). I don't know that your student can be saved, but luckily she's only one evaluation!