Instead, a large percentage of classes are taught by people who have not earned a PhD (grad students) or who are paid so little that they're scrambling around piecing together work from two or three different universities just so that they can make ends meet (adjuncts). In both cases, parents and students aren't getting what they're paying for. To borrow your analogy, instead of the Chik-fil-A chicken sandwich, complete with recognizable lettuce, tomatoes, and chicken breast, they're being fed Chicken McNuggets - something only dressed up as the real thing.
The ignorance of the public at large about hiring practices, professorial ranks, and the tenure process fuels the system. I would guess that if parents and students had a clue about who actually does the teaching, about what those individuals are paid, and about the working conditions of many in the adjunct pool, things would change rather quickly - not because they necessarily care about the wellbeing of grad students and adjuncts but because they're not getting what they think they're paying for. As a case in point, I sent my students this semester to the AAUP numbers for faculty salaries. Their jaws hit the floor when they pieced together my rank with those numbers and realized that my salary is significantly less than what they pay for tuition + room and board each year. There was a palpable sense of outrage, especially when I explained to them that some of the other jobs that I do to bring in some much needed extra cash take away from my ability to teach them as well as I would like.
Two disclaimers: First, having my students look at their school's faculty salaries fit within the context of that particular course. I don't regularly bring this kind of university politics into the classroom. Second, when I say that adjuncts are only dressed up as the real thing, I am calling out the universities and departments that take advantage of the oversupply of PhDs to staff many of their classes with underpaid workers who don't even get the benefit of knowing whether they will have a job six months down the road. I have nothing but respect for anyone (whether adjunct, tt, or tenured) who makes a career of teaching at the college/university level.
And with that, I step down off my soapbox for the time being.
Trabb, I put away my matches when I got to your last paragraph. Thank you. I am tired of people on the boards just assuming that adjuncts like me are somehow "less." Adjunct folks with PhDs are not "beneath" their TT counterparts. For that matter, neither are those of us without PhDs who want to teach in CCs or perhaps high school. I stopped after the MA because I just want to teach.
Thanks for the good words.