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Curbing Boorish Conduct in the ClassroomWednesday, August 6, at 1:30 p.m. U.S. Eastern timeHow can colleges stop disruptive classroom behavior by students? Professors have long complained about disruptive students -- those who enter classrooms loudly and late, talk on cellphones, or read newspapers during lectures and discussions. Administrators and professors are trying new approaches to curb such behavior in their classrooms. Should professors outline expectations for conduct in their syllabuses? Can students be persuaded to turn off their cellphones? How should professors and colleges prevent disruptions in class? » Sssshhh. We're Taking Notes Here (8/8/2003) Gary Pavela is director of judicial programs and student ethical development at the University of Maryland at College Park. He has served as a consultant on student-conduct policies for several universities, and he edits the quarterly publication Law and Policy in Higher Education. Mr. Pavela will respond to questions and comments on Wednesday, August 6, at 1:30 p.m. U.S. Eastern time. Advance questions are encouraged and may be posted now. Jeffrey R. Young (Moderator): Hi there, and welcome to Colloquy Live, The Chronicle's real-time discussion forum. I'm Jeff Young, a reporter here, and I'll be moderating the discussion. Today's topic is how to curb rude and disruptive behavior by students in the classroom. This question seems to have touched a nerve, as we have gotten several good questions in advance. Hopefully you all will send in more questions during the next hour -- and feel free to submit a comment if you have come up with a novel way to manage your classroom that you would like to share. Our guest is Gary Pavella, from University of Maryland, who has experience advising colleges on the issue. Thanks for joining us today, Gary. Gary has prepared a bit of background information in advance, I believe.
Gary Pavela: Greetings! I look forward to our discussion today. I may refer occasionally to a case study. You can find it at: http://www.collegepubs.com/ref/SFX000911.shtml This case study originally appeared in my publication Synfax Weekly Report (Synfax@collegepubs.com). It's not a set of circumstances you're likely to encounter, but it does stress a point I'd like to reiterate today: ***[T]eachers who state reasonable expectations early, and enforce them consistently, help students avoid the harsher consequences that flow from serious infractions later.*** The issue of academic freedom may also arise in our discussion. Here's the URL for a relevant article I wrote for AAUP's Academe http://www.aaup.org/publications/academe/01nd/01ndpav.htm A Supreme Court decision spelling out student First Amendment rights in the classroom is Tinker v. Des Moines (1969). See: http://caselaw.lp.findlaw.com/scripts/getcase.pl?court=us&vol=393&invol=503 A Supreme Court case highlighting student First Amendment rights in general is Rosenberger v. University of Virginia (1995). The Court observed that: ***Vital First Amendment speech principles are at stake here . . . In ancient Athens, and, as Europe entered into a new period of intellectual awakening, in places like Bologna, Oxford, and Paris, universities began as voluntary and spontaneous assemblages or concourses for students to speak and to write and to learn. See generally R. Palmer & J. Colton, A History of the Modern World 39 (7th ed. 1992). The quality and creative power of student intellectual life to this day remains a vital measure of a school's influence and attainment. For the University, by regulation, to cast disapproval on particular viewpoints of its students risks the suppression of free speech and creative inquiry in one of the vital centers for the nation's intellectual life, its college and university campuses.*** Finally, a Model Code of Student Conduct that encompasses classroom disruption can be found at: http://www.collegepubs.com/ref/ModelCdeStuCndt.shtml Here's a relevant selection from the Model Code: "Standards of Classroom Behavior 11. The primary responsibility for managing the classroom environment rests with the faculty. Students who engage in any prohibited or unlawful acts that result in disruption of a class may be directed by the faculty member to leave the class for the remainder of the class period. Longer suspensions from a class, or dismissal on disciplinary grounds, must be proceeded by a disciplinary conference or hearing . . ."
Thanks for participating today! Question from Cynthia, 4-year, Lliberal Arts college: When I was in graduate school, one of my professors cautioned me about reactions to disruptive student classroom behavior. She told me never to ask/tell a student to leave the room because they really don't have to -- one student told her "I paid for this; I stay" -- this professor then advised me that I should leave the classroom instead. I can see that a student's refusing to leave the classroom would create a worse situation.
What do you think? I would avoid pre-determined solutions to all factual situations. Depending on your reading of the classroom climate, it might be best to tell a student to leave *or* adjourn the class. But these are normally last steps. For the most part, I recommend progressive discipline--starting with a general observation to the class (e.g. "there's too much side-chatter today"); to a friendly individual reminder ("Jane, I love the color of your cell-phone, but please turn it off during class"); to a private conversation with a student after class; to a warning that the behavior is becoming disruptive and a violation of institutional rules. Finally, if the disruptive behavior is on-going, I might tell a student to leave. Please see the language in my Model Code of Student Conduct posted in the announcement. Of course, in the context of any threatening conduct or behavior I'd call the campus police immediately. It's best if your institution (as suggested in the Model Code) gives you explicit authority to remove a student for the remainder of a class. Still, unless there are contrary policies on your campus, teachers have inherent authority to manage the classroom environment, consistent with relevant Constitutional and statutory standards (e.g respecting student First Amendment rights). A good court opinion you might want to read on this subject is Settle v. Dickson County School Board (6th Cir. 1995). Anyone reading this message can send me an e-mail at gpavela@collegepubs.com and I'll arrange to send a free copy to you. Please say "Synfax case request" in the subject line and include your fax number.
Finally, I recommend developing a short syllabus statement about your classroom expectations, discussed at the first class meeting. A touch of humor in that initial discussion might help--as well as asking students to share some of their "horror stories" about rude classroom behavior they've encountered elsewhere in the past. Student peer support for good classroom conduct may be stronger than you initially suspect. Question from Dr. G. Jay Christensen, CA State University, Northridge: When a hypothetical institution insists that professors solve their own problems in their own classrooms, how can the professors reconcile the non-backing of the administration with trying to maintain order, discipline, and, especially, learning? Gary Pavela: I hope no such institution exists! Students, faculty members, and administrators work together to foster learning. That's what the concept of a "university" is all about. Most institutions have disciplinary regulations pertaining to students. Serious incidents of classroom disruption should be referred for resolution under those regulations.
Certainly there is a role for faculty members in helping to prevent classroom disruption, and responding to disruption approprately when it occurs. Prevention is the key. As suggested in my last response, I would identify and discuss your standards for classroom conduct at the outset of the course. I would also invite students in the course to explain to their peers why classroom disruption is objectionable to them. Question from Sarah DeHaas, Juniata College: Not only can disruptive chatter interefere with classroom learning, I am interested to know how faculty deal with students who rather than using laptops for class notes read e-mail and surf the internet during class? Gary Pavela: I'd recommend asking frequent questions and calling on individual students. Active engagement is the key. Naturally, we'd like to think all of our classes are so fascinating that no student would dream of wanting to be elsewhere. However, in my years as a classroom teacher, I must confess I've often failed that test. Question from LT, of a smallish Texas university: Some of these problems seem to be cultural, so I am nervous about criticizing, for example, the black students who talk during class lectures, during films, during other students' presentations. Am I "encroaching" on their cultural identity? How is the best way to handle this type of problem? Gary Pavela: I suggest having a discussion with students about their expectations for classroom decorum. How would they (the class as a whole) define "disruptive" behavior. You could list examples as students speak. Invite additional comments as you evaluate and summarize the list. I think you will find a fair amount of common ground. Perhaps there will be some areas of disagreement (e.g. talking during films). At that point it's reasonable for you to offer guidance and make a final decision. You're the teacher and "manager" of the class. You want to be informed by student insights, but the final responsibility is yours. The key is to have a rational basis for whatever standards you define (e.g. talking during films has limited value to the people talking, but is a major disruption to you and many students in the class). Take a moment to explain the basis for your decision.
On the diversity theme, let me offer a broad, conceptual example. We have a diverse nation. But we also have a set of rules (the Constitution) that *protects* that diversity. Defining and enforcing reasonable rules can enhance freedom, in the same way that traffic rules can enhance mobility. Question from Catherine B., adjunct at several Omaha schools: How does one balance the need not to discipline students in front of their peers with the need to stop disruptive behavior "right now"? Thanks! Gary Pavela: I've found it effective to make a general statement (e.g. "there's too much side-chatter at the moment"). Uusally there's no need to confront a student individually at the outset, unless the disruption is serious. Comment from Helen E. Prien, Lock Haven University: Comment: I find it very necessary and useful to spend time on the first day of class outlining the classroom environment (behaviors) I will expect. I focus on the benefits of such an environment, and how it will be maintained. I even write it into my class information sheet. With consistent attention paid to how the class communicates I have had relatively few "disruptions." If this seems too "high school," I say that students come from diverse backgrounds and it is good for everyone to be "on the same page." What I would really appreciate, is a stronger sense that the administration will back up the professors in our attempt to establish civil discourse!!! Question from Stephen Harvey, Cal Poly San Luis Obispo: What can a school do about cell phones in the class room taking into account student and faculty need to stay in touch in case of personal emergency? Gary Pavela: Most of us manage to conduct our lives reasonably well without having cell-phones by our side every moment. So, if the time span involved isn't too long (60 minutes or so) a flat "no-cell phone" makes sense to me. Hundreds of thousands of people survive similar oppression when they fly on commercial airplanes everyday. If you detect a certain anti-cell phone bias, I plead guilty. Comment from Eric Heinrich, Limestone College: I spent the last 3 years at a historically black college and it's not about culture. As the teacher, you need to be in charge. Would you hesitate to tell a white student to behave? Do you think a black professor would hesitate? Comment from DC, formerly of a liberal arts college: To those of you who have been teaching for 30 years or more, has disruptive behavior always been a problem, or is this a recent phenomenon? Comment from Stan Sessions, Hartwick Colleg,e, a small private 4-year college in upstate New York: I'm going to take a chance at being boo'd and turn this high-schoolish question around: How can we INSTIGATE disruptive behavior in our classes? I often feel like I'd give my eyeteeth (aka canines) for a student to ask the dreaded question: "Why do we have to learn this s--t?" I now welcome this question (although unfortunately I seldom encounter it). A recent report shows that learning can be enhanced in the classroom if students are allowed to chat with each other during a lecture via their computers, asking such questions as "Do you understand what he is talking about?" Students (and the rest of us) are very good at multitasking, and this can help them remain more engaged and less likely to fall asleep, yes even during your precious lecture! For general disruption, such as students chatting loudly (in real space) during your lecture, remember the old Confucius staying: "If what's up front is not exciting, what's in back soon becomes so". We professors have to take some responsibility for this. College students are adults. Let's start treating them as such! Comment from Michael Tomlin, University of Idaho: Good grief, why not just recruit and admit higher quality students, or hire and retain more engaging faculty? Twenty years in higher ed at 3 different institutions and I have never had, seen, nor heard of that problem. Comment from Jan Arminio, Shippensburg University: I find that students are more disruptive in certain courses - depending on the material. Students are more rude or disruptive in my multicultural issues than the other courses I teach. Jeffrey R. Young (Moderator): We're at the half-way mark for our discussion, so if you have questions please send them in now so we have time to get to them. Thanks. Question from Kate Mueller, Orange Coast College: As the disciplinary officer on campus, faculty will report students whose conduct in the classroom is disruptive. Are there some campuses utilizing educational sanctions that have been effective in curbing this kind of behavior? If so, would like to learn what they are. Gary Pavela: One good approach is to ask a student to write a paper devising and defending the classroom behavioral standards she would follow if she were a teacher. The key, I think, is to help students better understand *at a personal level* how demanding and emotionally draining the teaching process can be. Sometimes students simply need to be asked to give a presentation--and to discuss thereafter the butterflies they felt in their stomach. How would they feel if the audience was impolite and disrespectful? I think the essence of the disciplinary process is helping students develop empathy--and the capacity to think clearly. Comment from Susan Fitzpatrick, James S. McDonnell: Cell Phones? Someone is pulling my leg, no?
I teach a graduate course at a nearby university with 40 students. No-one has ever been on cell phones or disruptive. At the college level attendance should not be required and students who do not act respectful should simply be asked to leave. They can show up to take the exam and get their grade but there should be no question of tolerating disrespectful behavior. You seem to be describing the price we pay of prolonging childhood into advanced adulthood. Comment from Eric Heinrich, Limestone College: Stan, you're not talking about disruption when students ask a question. We're talking about downright rudeness that keeps other students from learning. Ask controversial questions and you will get student responses. Play devil's advocate but don't encourage boorish behavior. If students want to be treated like adults they have to act like them! Question from Deborah Penner, Tabor College (KS), small four-year college: Is it appropriate to create a behavior agreement that all students must sign at the beginning of a course? How does one deal with boorish letters and telephone calls from the parents of students? Gary Pavela: I'd raise the topic and invite comment, but not require a contract. What if someone doesn't sign? Would the rules still apply to him? I see too many problems. The teacher is the classroom manager. She's responsible for setting and enforcing reasonable standards. Listening to students is important, but we don't need an absolute consensus or a "meeting of the minds" in the sense of a formal contract. As to parents, I would let any boorishness be its own punishment. Don't respond in kind. If words or conduct become abusive just say the conversation can't be productive in the context of incivility and personal attacks. Remember, however, that anger directed toward us is often grounded in fear (teachers *do* have power). If you can defuse the fear, you usually can defuse the anger. Comment from Kay Thomas, Miami University: Does anybody's school have a pamphlet or brochure available to faculty in dealing with disruptive behavior? I know Indiana University did one in 1997.
MODERATOR's NOTE: Earlier in the chat, Gary posted the following link as one resource which might help:
http://www.collegepubs.com/ref/ModelCdeStuCndt.shtml
But please reply if others out there know of other resources... thanks!
Comment from Amber Dee, TAMUCC: Comment for Michael Tomlin. It is impossible to tell what a students demeanor is like from a paper application. Besides don't you think it is a little presumptuous to assume all fault in these situations lies with the student? I know I've had teachers that couldn't keep my attention, nor did they care if they did. Face it, tenure doesn't necessarily mean quality. Question from Suzanne Jones, U. of Wisconsin-Madison: Along with posting classroom expectations in the syllabus, do you think it would be important to indicate the consequences for ongoing disruptive behavior? Gary Pavela: It's a matter of style. Generally I would simply state that serious or persistent disruption is a disciplinary offense. A specific listing of santions doesn't seem necessary. Then I would move on to prevention, especially inviting student perspectives about how disruptive behavior interferes with their opportunities for learning. Comment from Catherine B., adjunct at several Omaha schools: Comment on cell phones: I recommend making an announcement that if a student needs to leave his/her phone or pager on for some legitimate reason, to clear it with me first. I was active-duty military during many of my grad-school years--and when you are "on call", you cannot turn off your pager without (I am not joking) risking being court-martialed for dereliction of duty. Comment from Kate Mueller, Orange Coast College: In reply to Kay Thomas' question about pamphlets. I don't do a pamphlet, but I do a semesterly "memo" to all faculty and deans, outlining helpful hints (hopefully they are helpful!) in curbing both disruptive behavior and academic dishonesty. Happy to share it if you would like. Comment from beth regional state university South Central US: Not all of us lecture. I seldom do. Solves a lot of problems! I insist that students work in class (I teach writing). The incivility I see has more to do with students not being prepared for class, cutting so often that I have to administratively drop the student, not bringing required books to class, chattering instead of working. And yes, I do make my expectations known by including these matters in my syllabus. Students must sign a "list of understandings" pertaining to classroom decorum. Even so, the problem will not go away. Moreover, my insistence on punctuality, etc. has some impact on Student Evaluations of me. E.g.Students complain bitterly about my cut policy, which I believe to be quite reasonable. I believe that many faculty put up with rudeness, etc. because they fear reprisal in the form of lower evaluations. My classroom is generally a decorous place and my classes start and end on time, but at great personal cost to me. Comment from Eric Heinrich, Limestone College: I put basic expectations such as all cell phones or pagers turned off or to vibrate. I then ask who is either a parent or caring for an elderly relative. If no one responds, I tell then that in that case they don't need these devices during class Question from Amber Dee, Texas A&M University-Corpus Christi: I'm a little worried about when boorish behavior gets extreme. How do I avoid endangering myself or my other students if a student becomes violent? Gary Pavela: If the behavior is threatening (e.g. a raised fist; standing and striding toward another person) or a true threat is uttered (words a reasonable person would regard as a physical threat), I would summon the police immediately. Each factual situation will be different, but generally I would not rush from the room myself. I'd ask a trusted student to make the call (perhaps on one of those cell phones I just disparaged). Then, to the best of my ability, I'd use what words I could muster to defuse the situation. In all probability, the person making the threat is intensely frightened, or senses he or she is not "respected." I would not try to add fuel to those emotions.
Let me stress how rare these situations are. Data about job safety show that college teachers have one of the safest jobs around. One of our biggest mistakes is misjudging incivility or ignorance as some kind of threat. Sometimes we make bad situations worse by taking counsel of our fears. Comment from Kay Thomas: In response to Kate Mueller: Thanks! We already have guidelines in the student handbook and our Code of Conduct, but a semesterly memo sounds great. Question from Rich Egley, U. of Wisconsin-Platteville: After an instructor has confronted a student regarding inappropriate classroom behavior and has been unable to reach a satisfactory resolution, do you have any insight on whether subsequent efforts ought to be made within academic channels, e.g., the dept. chair, etc. or ought to be referred to a student affairs area such as the conduct office, Dean of Students, etc.? Gary Pavela: I'd turn to the disciplinary process and use progressive discipline. Ultimately, with due process, the student should be subject to removal from the University if the misbehavior persists. Here's a case you might find helpful: Salehpor v. University of Tennessee 159 F. 3d 199 (1998) (enforcement of classroom rule prohibiting first year dental students from sitting in last row of certain classes did not infringe the First Amendment rights of a student who refused to comply with the rule due to her on-going "power-struggle" with the University). The court wrote:
"The rights afforded to students to freely express their ideas and views without fear of administrative reprisal, must be balanced against the compelling interest of the academicians to educate in an environment that is free of purposeless distractions and is conducive to teaching. Under the facts of this case, the balance weighs in favor of the University." Comment from beth, regional state university, South Central US: Re: boorish parents. Not fun. But I do recommend informing the parent that according to federal guidelines, once the student is no longer a minor, the instructor must maintain the privacy of the student. It's called, I think, the family privacy act (FRPA). A parent has to go to some trouble to work around this obstacle. It works! Comment from Catherine B., adjunct at several Omaha schools: Just a comment: I just recalled a conversation with an international student--she found the classroom behavior of (some) American students appalling, and it interfered with her learning. Just one instance of the "different backgrounds" someone referred to earlier. Question from Jan Arminio, Shippensburg University: I had a student last year who began making rude and demeaning comments, plus he threw his pen. So I facilitated a discussion regarding how students felt about his comments/actions. It was a good discussion, but do rude/disruptive students want this attention? Is there a point at which I am giving a forum for what this student wants rather than what he or she needs? Gary Pavela: In most instances I'm uneasy about inviting a class to comment about a particular student and his behavior. I think general discussions are better (inviting the class to list and discuss conduct standards they recommend). The student in question, of course, needs individual attention, both from you (a private, candid, respectful conversation) and a campus disciplinary officer. Question from Jean, small private liberal arts college: A colleague recently informed a disruptive student that he was not welcome to register for any more of her classes. This would effectively force him to change his major. The nature of the disruption was habitual and escalating hostility toward other students (as opposed to, say, a personality conflict with the instructor). The student has signed up for another course with her despite the request not to and the professor appears to have no recourse. The student is in good academic standing. The administration, initially supportive of her, does not appear willing to intervene, although they are discussing a new policy for disruptive behavior in the classroom. How do other institutions handle this situation? Gary Pavela: I don't know all the facts, but I think it's an error for faculty members to take administrative/disciplinary action of this nature (i.e. action with long-term consequences, beyond removing a student from class for a day) without appropriate due process. This is why we have a disciplinary system--both at public and private institutions of higher education. Faculty members expect no less when employment action is contemplated against them. My experience has been that anger and litigation are most likely to arise when students don't believe they've been heard. Jeffrey R. Young (Moderator): Great stuff. I think I hear my cell phone ringing, so it's time to wrap up. Thanks to everyone for participating.
And thanks again to Gary for the thoughtful replies. Gary Pavela: Thanks. Great and memorable questions. Copyright © 2008 by The Chronicle of Higher Education |