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September 1, 2005, 2:32 pm
What does it take to keep a campus-technology help desk up do date? Longer office hours, online troubleshooting forums—and, at Swarthmore College, help from outside contractors, who handle workaday questions so the college’s own experts can tackle the tricky stuff. (The Phoenix)
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Collective bargaining, technology leaders say, can bring high-end services to campus at lower prices.
The publication, called "eLife," is backed by three major supporters of scientific research.
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