• May 25, 2013

Previous

Next

Chronicle Readers Debate the Merits of Online Learning

August 31, 2009, 2:00 pm

The debate over how online courses compare with face-to-face ones is old. But readers were quick to re-engage it in response to a Chronicle article today that reported on the findings of a major survey of faculty views about online education.

The survey found large-scale faculty engagement with online teaching but also broad suspicion about its effectiveness. Even among professors who have taught online, it reported, nearly half think online learning is either inferior or somewhat inferior to classroom learning. The study also described the amount of time it takes to teach and develop online courses as a significant obstacle.

One reader wrote about reasons for teaching online in the past: student demand, a focus by the administration, even a sense that getting involved could ensure quality. But this reader decided to stop teaching online in the spring after six years of consistent online instruction:

“I am burned out on teaching online. It consumes enormous amounts of time and is not as personally rewarding as face-to-face courses. Teaching online is like teaching without the fun. It is all paperwork, discussion boards, and e-mails. I have decided that I would rather spend my time in front of a class than in front of a computer.”

Some readers came to the defense of online education. They argued that the technology made it easier to evaluate the quality of online classes compared with face-to-face ones. They accused The Chronicle of an “editorial slant against online ed.” They pointed to other studies like a recent Education Department report. One of them opined that, “Properly done, online education can run circles around any other mode of instruction”:

“It can all be done economically, at the speed of light, with all the bells-and-whistles, with dazzling hyperlinks, with great audio, with polling, with great interaction and (best of all) with killer visuals.
 Do the decent thing, on-site: go away.
 Some of your brick-and-mortar campuses will make great monasteries. Others can be converted into office space, into section eight or elderly housing, or even be paved over for parking. … “

One reader described “quality” as “a very subjective term”:

“If faculty members are dissatisfied with the conditions under which they teach online, then it is natural to feel that the online environment is inferior. Although Sloan-C is one of the better sources for research in e-learning, this study must be recognized for what it is: an opinion poll showing that many faculty feel that they are not being well supported in their online teaching. The most important determinants of online learning quality are the learner outcomes/student achievement, which is not what this study measures.”

And another stressed that “the common denominator in quality courses is not the mode of delivery but the design of the course”:

“I have taught F2F courses and been frustrated with the difficulty I’ve had getting students to open up and share. 

This semester I’m teaching online for the first time and am thoroughly enjoying the kind of thoughtful, open discussions and sharing that I find rare in my F2F courses. 
There are deficiencies in online learning just as there are deficiencies in F2F learning. As educators, we need to put our energy into designing and developing quality content that allows our students to think critically and become lifelong learners no matter the delivery method.”

Another carried the conversation into the subject of grading:

“‘Cause and Effect: Instrumental variables help to isolate causal relationships, but they can be taken too far,’” The Economist, August 15-21, 2009, Page 68. 
It is often the case that distance education courses are taught by nontenured instructors, and nontenured instructors may be easier with respect to grading than tenured faculty because they are even more in need of strong teaching evaluations — so as to not lose their jobs. The problem may have nothing whatsoever to do with online versus onsite education — ergo misconstrued causality.”

But another was alarmed by the finding that so many professors who have taught online feel the quality is somehow inferior:

“Given the cognitive dissonance involved in an instructor teaching an online course admitting that any aspect of it is ‘inferior’ (a very powerful word emotionally), the fact that as many as 48 percent could overcome the dissonance to admit consciously to themselves, much less to someone else, that the outcome/effectiveness is ‘inferior’ should be ringing very loud alarm bells about what’s happening.
 I would have found it of great concern in that regard if even 20 percent of those who actually teach online admitted openly it was inferior (for the students, aside from the workload/working conditions issue for the instructor), much less 48 percent! Perhaps it’s naive of me to think most instructors have a strong enough professional ethic to experience cognitive dissonance over admitting that they’re delivering an inferior learning experience to their students, but I don’t think so.”

Still another made it personal:

“You are going in for major heart surgery. How many of you want the cardiologist to have gotten his/her degrees from excellent online education program? The IRS is prosecuting you in a major tax-fraud case, one that may bring jail time? How many of you want your attorney to have gotten his/her degrees from excellent online education programs? Right.”

What’s your take on the issue?
This entry was posted in Student Life. Bookmark the permalink.

20 Responses to Chronicle Readers Debate the Merits of Online Learning

paievoli - August 31, 2009 at 6:00 pm

If you use something like iChat or GoogleChat or somethin where you can see the student and watch the reaction along with audio plus presentation i don’t see how much of a difference it is? It should be blended with f2f every month or three weeks but it works the same. I wouldn’t mind being home and teaching from my study. I can easily see where this would be an advantage. Saving the two hours a day commuting, especially in rain and snow. Some f2f is good but if you really want to reach a tremendous amount of students this is the way to do it. Furthermore you really can’t stop it from happening. Costs are way to high and this is a driving factor behind the initiative.patrick@theCampusCenter.com

gosasquatch - August 31, 2009 at 6:41 pm

You can complain all you want about online education, but students are demanding it. If our bricks ‘n mortar schools don’t provide high-quality online education, somebody else will.

1gradstudent - August 31, 2009 at 7:06 pm

I’m a grad student so I cannot speak to the number of hours it takes faculty to teach an online course. I’ve read in various online forums of professors who complain about this issue; others say that once you become proficient and establish a system, the work is actual refreshing and challenging–in a good way. However, as a student taking a completely online graduate program through a bricks-and-mortar, regionally accredited university, I can tell you that, from my perspective, online learning is extremely valuable: it enables me to pursue my master’s without moving to a new city and at times convenient to me. On the negative side, I do admit that I miss the f2f interaction with my professors and peers–online learning can be a lonely affair.Also, whereas some stress “…that the common denominator in quality courses is not the mode of delivery but the design of the course,” I might disagree. As a student, I learn what I want to learn; I read, research and ponder only as deeply as I want. If I desire a quality education, I will pursue it, using the online course–designed well or not–as a launching pad for deeper learning and thinking. On the other hand, if all I want is a piece of paper–wanting only to “get through the course”–then I’ll do the minimum required and hope for an easy instructor. And that happens whether the class is f2f or online, whether the class is well-designed or not.Would you rather your attorney be an excellent “intent on learning” student from a reputable online university … or a “just get me through this” student from an on-the-ground institution? As for me, I’d choose the latter.Another key indicator of course success–again from my humble grad-student perspective–rests squarely on the personality and online aptitude of the professor. I’ve had surly professors with zero online warmth and persona who put in little face time, provide zero feedback and act as if every e-mail is an intrusion into their already “too busy” schedules. But I’ve also had wonderful online professors: they addressed me by name in e-mails; provided detailed, thoughtful feedback; publicly congratulated superior student work; and seemed to “be there” with us, adding to discussions, prompting new lines of thinking, keeping the class alive.If professors don’t like teaching online, they probably shouldn’t do so. Otherwise, it’s something like hating children but being a pediatrician. You’ll develop a sour attitude, which will (and, trust me, does!) smell like face-pinching lemons to your online students.

1gradstudent - August 31, 2009 at 7:10 pm

OOPS — of course I made a serious error in my post, above:Instead of saying that I’d prefer the “just get me through this” student from an on-the-ground institution, which I referred to as THE LATTER, I meant to say I prefer the FORMER–an excellent, “intent on learning” student from a reputable online university.My apologies–I know errors like that can cause the reading experience to be less than pleasant.

chansonellensky - August 31, 2009 at 9:28 pm

I’m an undergrad at Excelsior College and just finished my first online class there — my first class of any kind in 20 years. It seems to me that the discussion here ignores what should be a central consideration (although 1gradstudent does touch on it): the aptitude of the student.The average fresh-from-high-school kid would not do well in an online class. Ditto for anyone of any age who doesn’t possess above-average self-discipline.But isn’t online education aimed primarily at non-traditional students like me? A professor who doesn’t like online classes should not teach them. The class I just finished (Historiography) only had 4 active students, plus 2 more who dropped in occasionally when they weren’t too busy. Even with that relatively low volume of participation, I personally found the discussion board requirement quite burdensome; I can only imagine what it must have been like for our professor, having to read and respond to everyone and grade us as well. (He did a terrific job, by the way.)Speaking of which, another aspect of online education that I don’t see mentioned here is the way it changes the classroom participation dynamic. Since contributing substantively to the discussion was a graded requirement, no one who wanted a good grade could afford to sit silently as we might have done in a face-to-face class.Would I want a heart surgeon who got his medical degree online? Of course not. Would I care if my heart surgeon got his bachelor’s online (from a regionally-accredited school) and then went on to a brick and mortar medical school? Not in the least. And as for the lawyer question, well, I’ve worked for lawyers for 18 years, and I’ve seen what traditional law schools often produce, so I wouldn’t have a problem taking my chances with a lawyer who got his JD online.

mselliem - August 31, 2009 at 11:47 pm

As a former dean of education, what I’ve seen in too many face-to-face classes is inferior teaching. Not that instructors are not highly rated by students–they are; but too many of these instructors entertain well and do not necessarily expect enough of their students, nor do they meet all course objectives.Entertainment harder to get away with in an online environment. I’ve said in previous posts to online teaching topics that the basis of online classes–especially among proprietary universities–is created (written) by curriculum specialists. This is generally done in conjunction with all instructors intrested in providing input. After that, instructors can only add readings, or add activities and discussion topics. Generally, the curriculum specialists even choose the course text(s). Grading is done via rubrics, which have been shown to be a more consistent and effective way to grade; and computers take a lot of guesswork out of grading. For the instructor who enjoys talking for an hour or three straight (and most educators I know love to talk about their subject matter), online is not the way to go. It seems that the report supports this. Many academics, however, abjure collegial participation in course creation; then complain profusely about the content and academic restriction of the online materials and activities, not to mention the rubrics. The worst part is that they seem to enjoy complaining. Just now, online teaching is still very new. I hope this project is repeated in five years. It will be interesting to see if the balance tips more in favor of online teaching.

mselliem - August 31, 2009 at 11:51 pm

One more thing I’d like to add to my post above–Online teaching yields the most consistent content to satisfy accountability measures. It makes sense–consistent fundamental materials and activities, consistent grading using rubrics, same test materials, etc. Makes sense to me.

haohtt - September 1, 2009 at 8:42 am

A major problem that emerges when we compare F2F and online instruction is that the comparision is meaningful and significant only if the variation in quality AMONG F2F and AMONG online courses is less than the variation BETWEEN F2F and online courses. mselliem reminds us of what we have all experienced: there is a massive variation in quality within F2F courses–some are great and some are disastrous. As one who has supported and overseen online programs, I can testify that the same is true of online courses: some are great and some are terrible. Decades of research concludes that: 1) many learners find equal or greater benefit from online learning; 2) online courses take longer to develop and, initially, longer to teach; 3) universities do not adequately recognize online course development and teaching in relation to other scholarly activities; 4) many faculty who teach well F2F do not do well online; 5) many learners would not be able to complete their studies without the ability to do so online.

ugacampuslife - September 1, 2009 at 9:38 am

According to the latest Sloan-C report, only 18 percent of today’s college students are actually, full-time, in-class, traditional students. With over 80 percent attending on a part-time, non-traditonal manner, a large percentage have selected online learning as their mode of education. This is due to a number of factors (I won’t bore you with the details, most have been posted above). Yes, online is a lot of work, for both the instructor and the student. I can assure you, when the proper amount of time is dedicated by both instructor and student, the results bear the fruit of the labor. As noted above, the online learning takes self-discipline. I will give you an example. The State of Georgia has the Hope Scholarship. Students that maintained a “B” average in high school are afforded free books and tuition at any Georgia college or university as long as they maintain their “B” average. Yet, 53 percent of these “B” students lose the Hope in their freshman year, and only 26 percent make it through all four years. How do 74 percent of these students (in F2F classes) transform into “C” or lower, or college dropouts? It is the self-discipline (some might add that there was some grade inflation in the GA high schools). Would they have done better or worse in online courses. I would venture the same or better (they could not get much worse). A main drawback of online learning is the progress that is hindered by naysayers, who fear their turf will be lost by the future of education. They do anything they can to stop the progress of online learning. They continue to preach for the smaller, more “learning-condusive” classrooms, where they can foster learning and get to know each of their students (like in the good ‘ole days). Unfortunately, the economy has somewhat dictated the end of the good ‘ole days. Present-day students are working, married, torn with outside activities that don’t include Rush Week and Pre-game bonfires. They attend at their computer when they can find the time and interact asynchronously with their classmate 1,000 miles away and an instructor 1,000 miles in the opposite direction (and do so in minutes). Can we upgrade and make this better? Of course, and many instructors are doing so, via taped lectures and even live lectures, and open chat sessions and the like, to make this as ‘real’ as possible, given the varied schedules of their students, e.g. setting up three times a week so that all students might make at least one. A problem is instructors that won’t make the effort to be part of this solution (and, that sometimes is due to larger percentages of online instructors being adjunct professors with less stake in the outcome). However, most, at a minimum, have posted online hours. We can look at ourselves and see how open and inviting our F2F faculty are at college campuses (afternoon office hours, home phone numbers for students who work to call at night, or God forbid on the weekends). This is not meant as a rant, this is an observation that nay-sayers could very well focus on being part of the solution, rather than the problem.

kcbrady - September 1, 2009 at 10:32 am

There seems to be an implicit assumption here that F2F courses are inherently superior to on-line courses. I’d say that’s an open question these days.In the early days of computer-based courses, the students often remarked that the best thing about these courses was that the organization of the material was superior to what they experienced in their other classes. That might well be true of today’s on-line courses as well.

kcbrady - September 1, 2009 at 10:33 am

There seems to be an implicit assumption here that F2F courses are inherently superior to on-line courses. I’d say that’s an open question these days.In the early days of computer-based courses, the students often remarked that the best thing about these courses was that the organization of the material was superior to what they experienced in their other classes. That might well be true of today’s on-line courses as well.

clc360 - September 1, 2009 at 12:10 pm

“You are going in for major heart surgery. How many of you want the cardiologist to have gotten his/her degrees from excellent online education program? The IRS is prosecuting you in a major tax-fraud case, one that may bring jail time? How many of you want your attorney to have gotten his/her degrees from excellent online education programs? Right.”If either professional has been successful what would it matter?I would take an experienced and successful heart surgeon from an online program over and inexperienced heart surgeon from the best medical school in the world.

ugacampuslife - September 1, 2009 at 2:09 pm

Hear! Hear! My thoughts on the surgeon and lawyer, exactly. We have students graduating from “accredited” universities that cannot read, write, critically think, etc. Yet, we have a number of faculty entrenched in their capabilities in the F2F classroom that feel that students simply cannot learn online. Comparative tests have shown little difference (and, I’m sure we have all seen both sides). Why are regional accrediting bodies providing accrditation for the online courses and degree programs if they are so TABOO? There is a taboo associated with online diploma mills that some want to attribute to all online courses, their faculty, and students. Compare the product. They do stack up. Granted, many online students would have loved the opportunity to be traditional college students, savoring all of the campus life that it entailed. And, many traditional college faculty feel they are the only ones that can truly mold and shape the future educational world. This is a very noble belief, but very patronizing by those who know their online students, know their work ethic (students and faculty) and know the finished product. Many traditional faculty were even accepting when they counted the tuition dollars coming in to bolster their traditional college life (facilities, office, etc., etc.); but, very dismayed when there was a shift of students from the classroom to the Internet.

dan_soschin - September 1, 2009 at 3:58 pm

I agree that many folks are missing an important fact in this debate, the concept that quality education is not about the medium through which it is delivered, but by the participants. Both face-to-face and virtual learning can suffer the same challenges when it comes to producing quality graduates. If there is poor instruction, given by disinterested faculty; or poor participation, by unmotivated/disengaged students; then the medium isn’t the problem. Secondary to this discussion is the understanding that virtual learning is in its infancy as a method of education, and still has many challenges to overcome (understandably). Compared to face-to-face instruction, which dates back to the early days of humans. So one might deduce that face-to-face instruction has had more time to evolve and be refined to produce a quality product. Nonetheless, all processes must embrace evolution and advancement or they face becoming outmoded. I imagine as virtual learning matures, we’ll see a convergence of two models into a hybrid optimized to produce the best overall experience for both the teacher and the student.- Dan Soschin

steiny - September 1, 2009 at 5:07 pm

Yes, Online education is here to stay. As more of the traditional faculty retire (the old guard), more and more newer faculty will be using online education to aid their teaching as students do demand it more. Why are you teaching? I hope it is to teach students and not just do research and make it all about you, which it is not.I know change is hard, but try to embrace it just like diversity. Nothing beats the diversity of online education.

joehardy - September 1, 2009 at 5:34 pm

In addition to my full-time position at a small private liberal arts college, I do adjunct teaching for some state schools, most of it in a classroom. I have resisted repeated offers to do online courses because the software is just awful. Even “on the ground” courses have to have a web presence amid the online software. I’m no technophobe, having created my first website and registered my own domain back in 1994, but the online software seems like something designed about the same time as, say, Windows 2.0. Students who want – and need and use – online courses have the same complaints. Many have been computer literate since middle school, yet they struggle with D2L and, before that, with WebCT. My college is working with open source Moodle, which seems a bit more user friendly but only a bit. While I continue to maintain web sites and blogs, teach digital video editing, and am fairly facile with both the Mac and Windows platforms, online software seems to be saying to me, “Go ahead. Try to find me user friendly. I dare you.”

poppyfish - September 1, 2009 at 5:36 pm

I wonder why no one addresses the value-added of non-classroom experiences offered by in person college attendance. Online may be a quick way to get a belated credential or meet the needs of those who need to work full-time, but there is tremendous growth and development going on fo students on campus, in interacting with peers, faculty outside classes, extracurricular activities, service learning, study abroad, leadership in organizations, access to libraries, speakers and events, etc. College is so much more than passing classes to receive a stamp of approval; done well, it should be transformational. Living your “life as usual”, while spending time on the computer taking classes, does not offer this added value. It is, indeed, precisely so as NOT to change their lives significantly that students seek online education. Some of us feel that one major outcome of college is to make major changes in understanding of the self and its relation to others and the community; this happens largely outside of the classroom, in the special environment of the college campus, for most of our students.

11272784 - September 1, 2009 at 5:45 pm

I agree with joehardy that most LMS software is not user friendly. I think one of the big reasons is that it’s built from the instructor’s control-oriented point of view, not from a user-friendly student point of view. I work with Blackboard and WebCT, and find Blackboard much better – although recent upgrades have unfortunately made it more like WebCT. The control orientation that pervades higher ed and LMS systems is one of the big problems…it leads to more rigid structures. And I would be happy to be represented by a lwayer or other skilled professional who earned their degree through online learning. The exception is in skills related to psychomotor performance, where of course physical practice and training is necessary in addition to online work. But the need for hands-on doesn’t mean that the cognitive work and learning can’t be done online…it just means there’s an additional requirement that is physical in nature.

dwer5202 - September 2, 2009 at 8:24 am

I’ve taught online (at a private university and community college) and F2F for over 10 years; and I’ve served as both a part-time faculty member, full-time faculty member and administrator. My comments: (1) I would not hire a lawyer or other skilled professional who earned his/her degree entirely online. (2) Teaching online, if done properly, is TONS more work than any F2F class (even one taught for the first time). (3) Many teachers that I know who teach on-line do not do it properly, because it’s too much work. The key is real engagement with students — and that can be done with lots of discussion boards, chats, etc. But this takes hours and hours to monitor. (Case in point: just this semester, a student in my online class told me this is the 7th class she has taken online and she doesn’t know how to use the discussion board or chat features because none of her classes required it. I hear this often, as well as the comment that my class is so much more difficult, and so much more work than any other online class my students have taken. (And yet, the content is precisely the same content I teach in my F2F class.) (4) There is no oversight (which is consistent with what goes on in F2F classes) but of course at least we know faculty have actually shown up in a F2F classroom. This is not always the case in online classes. (5) We need to do real assessment of student success in online learning. In my F2F classes, I retain my students and most are successful. (When I see that look of confusion on my students’ faces, I address it. Can’t see that online.) In my online classes, which cap at 25, at the end of the term I will usually have 18 students, and 2-3 of them will fail. So 15/25 successfully pass the class vs. 34 or 35/35. (Of course, I have a colleague who will disagree with me. She will have 25/25 students all stay in her online section, and all get As. Hmmmmm.)I don’t see online classes going away. The College wants the enrollment numbers, we have inadequate physical facilities, and there is no quicker way of getting students than scheduling an online section of a class – it will fill in a day or two. Still, we are doing a disservice to many of our students by giving them what they want. (And I wonder about the ethics of continuing to offer the classes – no matter how much I work to improve the class. And I work on it constantly.)

hstarn - September 3, 2009 at 11:58 am

I’ve been teaching online for over five years (mostly at the graduate level), and I’ve created several online courses. I moved to the distant learning environment after hearing a student say that she couldn’t learn finance online – a sentiment that was echoed by many others in the class. That interested me because it just didn’t sound right; why couldn’t the best of the classroom be adapted and complemented with the best features of the online environment?Clearly some of the drawbacks mentioned in the blog are valid. It takes time to put together a quality course. Based on the expectations of the program, the content and specific student learning outcomes it takes me anywhere from 5-8 days to create a one-week module (i.e., PowerPoint slides, write the narrative, record narrative, write quiz, write case study, develop chat PowerPoint, create virtual classroom Homepage and assignment page). It certainly requires substantially more time of me to teach the online course than for my classroom course. You also need to spend some extra time the first couple weeks helping someone new to the online environment grasp the online routine.But in my opinion the advantages and opportunities are overwhelming, including:1) Class Diversity – I have rarely been able to duplicate the class diversity of experience that comes together online in a brick-and-mortar class. My online classes routinely contain professionals across the country, career changers from many walks of life, international grad students, and service men and women stationed overseas.2) No Boundaries – The online classroom allows students to zero-in on the program that is right for them. There are no boundaries. Professionals that don’t have the time to drive to local university can participate. Military men and women stationed overseas (including Iraq) can continue to earn their degrees and prepare for transition to civilian life.3) Combine best of classroom with online flexibilities – The classroom lecture, in-class problems and group projects all translate to the online environment through pre-recorded lectures, discussion boards, live and archived chats. Networking translates, outside speakers can be invited, YouTube videos and video conferencing can be used. That’s today. I can only guess what my class will look like in another five years.I completely agree with the comments of “1gradstudent” that the success of a classroom or an online class is closely linked to the instructor. The online experience is no difference. When you focus on pushing your energy through the virtual stratosphere by responding to student inquiry in a timely fashion, promoting dialogue, and demonstrating your enthusiasm for the subject, inspiration occurs.Clearly all online classes are not equal. The original concept of the “correspondence course” – a format in which the student works alone and submits work to a virtual professor – is a dinosaur. Today’s “best-practices” online classes are interactive, 24/7 activities with streaming voice and video augmenting the pre-recorded lectures and asynchronous discussion boards. Students are engaged with the professor and their classmates. I had one student comment that she had more interactive with her professor during an online course then she did F2F.The online class is certainly here to stay. I had the privilege of previewing some of the classes up for distant learning awards this year. One of those was an 8th grade chemistry class – complete with interactive learning and game activities. The online course was designed to be taken on individual workstations within the classroom under the supervision of the teacher. Not only are our “students in the pipeline” technology-savvy but they are being trained on how to learn in an online course!

  • 1255 Twenty-Third St, N.W.
  • Washington, D.C. 20037
subscribe today

Get the insight you need for success in academe.