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Understanding FERPA & Educational Records Disclosure

June 23, 2010, 3:00 pm

opened lockThis past semester I had a rather distressing issue with a student that I had never experienced before. The long and short of it is that the student was extremely unhappy with the grade I had given them, and wasn’t content to accept said grade even after much discussion, explanation, and pointing to the pertinent assignment guidelines on the course website (which they had neglected to follow). Unfortunately, the situation became incredibly complex, and eventually escalated up to the office of the President.

One of the many issues in play was the disclosure of the student’s records. One of the student’s parents called me requesting information about the student’s performance in the class. I repeatedly refused to give the requested information, saying that under FERPA (the Family Educational Rights and Privacy Act), I was prohibited from disclosing student educational records (even to a parent) unless the student had given explicit and official consent. In many ways, I was really using this as a way to stop the parent from calling me as things got dealt with by people in the university with a far higher pay grade. The kicker is that I wasn’t 100% sure I was right in this regard.

For instance, I didn’t know for sure whether parents actually had a right to student records if the student was younger than 18. The problem with the student was eventually resolved (and the question of disclosing student records turned into a trivial part of the overall picture at the end of things). However, I learned that I sure as heck had better get my facts straight about who I can disclose student records to, and under what circumstances those records can be disclosed.

The problem is that when it comes to this particular aspect of FERPA, things are a little confusing. Actually, things are quite confusing. A quick call out on Twitter revealed that many other people (both student and faculty) are in the same boat as me in this regard…the boat being the S.S. Confusion. After looking at the relevant parts of FERPA, I was left scratching my head. I had no choice but to put a call into my Associate Registrar (who deals with FERPA issues at my university) to clarify things (which she did). So, with the question of whether I am legally required to disclose student educational records to parents firmly in mind, lets have a look at the relevant parts of FERPA.

Before I get rolling, a big caveat. I am not a lawyer, nor am I an expert in matters of FERPA. This is essentially a very case specific discussion of my experience (and the results of that experience) in the hopes that it might help other faculty in a similar situation.

This having been said, let’s proceed.

According to the FERPA guidelines:

FERPA gives parents certain rights with respect to their children’s education records. These rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level. Students to whom the rights have transferred are “eligible students.”

So, if a student is 18 years or attending a post secondary institution, they have rights over their educational records. This also means that, regardless of their age, as long as a student is attending a post secondary institution, their parents do not automatically get access to their educational records. At Michigan State University (my institution), “attending” starts on the first official day of the semester (as opposed to the day that the student registers). So, in answer to my original question, faculty aren’t legally required to disclose student records to parents if the student in question is under the age of 18 (as long as they are attending university).

Seems pretty straight forward, right? Well, not so much. There is an extra variable that needs to be introduced (and which is really the complicating factor). Section 99.31(a)(8) of FERPA states that:

The Secretary clarifies that educational agencies and institutions may disclose education records to the parents of a dependent student, as defined in section 152 of the Internal Revenue Code of 1986, without the student’s consent. An educational agency or institution may disclose education records to either parent of a dependent student, regardless of which parent claims the student as a dependent.

Ok, so if the student in question is claimed as a dependent on the parent’s taxes, then the parent has the right to access the student’s education records without the student’s permission? Well, yes and no. As my Associate Registrar explained to me, this is a “may, not must” situation. You’ll notice that the section says that “an educational agency or institution may disclose education records…” (my emphasis) The bottom line is that it falls within the domain of the university’s privacy policy as to whether they wish to use the student’s status as a dependent as a factor determining who can gain access to their educational records. And here is the extra complicated part (as if you needed any more complicated parts)—different universities implement this differently.

For instance, Michigan State University has decided not to disclose educational records to parents regardless of whether the student in question is claimed on their taxes as a dependent. Your university might be the same way, or it might not. How do you figure out where your university stands? Well, in my experience, the “official” university FERPA documentation available online is, at best, murky. When I managed to find what I was looking for on my institution’s website, it didn’t help all that much. The guidelines weren’t particularly clear or detailed.

So, what is the solution? Find out who reigns supreme over FERPA matters at your university, and give them a call. In my case, as mentioned already, it was the Associate Registrar. She was able to answer my question immediately.

At the end of the day, I’ve managed to answer my question. Unless the student has officially given consent, I have no legal obligation to disclose their academic records to their parents. The problem is that I haven’t really answered the question for anyone who isn’t at my institution. Because the implementation will be different for different institutions, it behooves you, dear readers, to go find the information out for yourself. Because, in all honestly, you can’t afford not to.

The last piece of advice I would give if you are unsure as to where you stand when someone requests the educational records of one of your students? Pass the buck. Seriously. Refer the parent (or guardian) to your department Chair or relevant associate or assistant Dean. After all, that’s one of the reasons they get paid the big bucks.

[Creative Commons licensed photo by Flickr user subcircle]

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25 Responses to Understanding FERPA & Educational Records Disclosure

derekbruff - June 23, 2010 at 3:58 pm

Something else to investigate locally: the percentage of students who typically give consent to the university to share educational records with their parents. You might find that this is something done almost as a matter of course so that a high percentage of students (maybe 80%) have signed the necessary forms so that their parents *can* get their grade information.Of course, just because *most* students have signed those forms doesn’t mean that *your* student has, so you’ll need to check with your registrar.

11331315 - June 23, 2010 at 4:31 pm

Giving out any information over the telephone, whether or not permission has been given by the student, is not advised because there is no way to verify the identity of the caller. Just because I say I am John’s Mom should not be enough to satisfy the other requirements of FERPA.

pjsamson - June 23, 2010 at 4:55 pm

I’m confused about what is meant by “student records.” If you use, say, Google Docs, to keep your grades the information has, in effect, left the campus. Do schools interpret FERPA so strictly that these data cannot be entrusted to non-university vendors?

sbry2050 - June 23, 2010 at 5:15 pm

As one of the deans who deals frequently with FERPA, I strongly urge faculty to NOT respond to any queries other than those directly from the student at hand. As described above, FERPA can be confusing. It’s best to leave its interpretation to those who are familiar with its intricacies. Besides, by communicating with parents, you’re just opening up a big can of worms. Ethan: We don’t really make “big bucks.” pjsamson: It’s not a good idea to entrust FERPA-protected data to vendors who are neither directly contracted with your institution nor who have not signed explicit confidentiality agreements.

pattpeterson - June 23, 2010 at 5:18 pm

The key point here is that the axis for release of information (ROI) of student identifyable records is not based on the student’s age, but on the student’s tax status: dependent – mom & dad can look, not declared by anyone else – student records are sealed to parents. Although you didn’t mention this, the FERPA ROI loophole extends to campus based health clinics. In this case, parents wanting to see if their daugther had visited the school clinic to be prescribed birth control pills – because they claim her as a dependent, the records are (reluctantly) shared even against the student’s wishes. This is a case of one federal law: FERPA in direct conflict with another: HIPAA.

raza_khan - June 23, 2010 at 5:57 pm

EthanSorry to read that you had to deal with FERPA issues. I have been teaching for the last 10 years. What I have gathered and promote is just a simply solution. 1. DO NOT give any information about your students to ANYONE else but the student. By doing so, one is NOT violating FERPA. 2. Even though FERPA allows school that they “may” release certain records (as there are direct and indirect records), and even if your school has DECIDED that it will release those records, a faculty member does not have to follow suit. The faculty member can direct “helicopter parent” to the Registrar’s office and if Registrar’s office wishes to do, they can call you and get the student’s information.3. Do keep in mind that there is a Solomon Amendment which seems to overiride FERPA when it comes to military recruiters. So in cases, where I got a call from such a recruiter for students’ information and knowing that FERPA exits, that person would quote Solomon Amendment for the release of those information. I found a simple solution to that as well. I, very politely, say that ” You may have Solomon Amendment but I have to put you on hold as I have to follow a Noah’s act”. I would then forward that call to Registrar’s office and have THEM deal with it.In short, nothing obligates me to release any of my students’ information – FERPA, Solomon or even the college. If the college decides to do so, I will give the informatin to a college representative in Registrar’s office who can take it on thier own liability and who I might add are better aware of such a ruleRazaRaza Khan, Ph.D., P.D.Chemistry faculty in SciencesCarroll Community CollegeP.S. If you are wondeirng, Carroll Community College has a policy that it will NOT release any student information to a parent.Westminster, MD

hmprescott63 - June 23, 2010 at 6:08 pm

Regarding release of health records — shouldn’t the duties of a health professional to protect the confidentiality of his/her relationship with the patient override strict adherance to FERPA ROI? Other reproductive health services refuse to release information to parents, or even require parental consent. Why should student health services be any different?

raza_khan - June 23, 2010 at 6:21 pm

I forgot to add that even if the parent has a consent form, I require the student to verify the signature and also recommend that the student be present as well. Also, our college does not release any student information with a consent form. I thought I needed to be clear..#7. I agree!!! HIPAA is extremely clear about the privacy of the patient. FERPA does not contradict it. If a student has consented to fulfill FERPA requirements, then there is no privay issue of HIPAA at play.

roth2451 - June 23, 2010 at 6:39 pm

Regarding #3: Some time ago, our administration was talking about dispatching our email to gmail; they started talking a different tune when I pointed out that some of our email is FERPA sensitive.Incidentally, here, the orders are NO ONE gets information; in particular, “helicopter parents” are quoted the law.

billso - June 23, 2010 at 7:32 pm

An informative pamphlet or educational filmstrip would really help clear these issues up. :)Seriously, this is a good article, and the comments are helpful.

doctorenee - June 24, 2010 at 7:13 am

Athletes at our institution must sign a document waiving their FERPA rights, or something to that effect. I have had coaches call me and ask about the performance of “their” athletes. It would be one thing if they were doing so for the educational benefit of the students, in which case the information could be shared without the students’ consent, but I doubt very much that the coaches are interested in helping the students academically. And while there is a fleet of peer mentors for athletes who sometimes inquire about students’ performance or course requirements, I suspect they are doing the athletes’ work rather than tutoring them. I too have received the phone calls from angry parents demanding to know why I would fail their child in my introductory course given that their child is so smart, on financial aid, not majoring in my field (philosophy), etc. I follow the advice of Professor Khan above and direct them to the administration. On several occasions I have asked the student in question, “Do you really want your parents to know you cheated/plagiarized in an *ethics* course?”

englishwlu - June 24, 2010 at 8:39 am

Our university counsel advised us that _letters of recommendation_ requested by the student fall under FERPA restrictions, and that a faculty member should get a signed release from the student before discussing academic performance in a confidential reference letter (!!!!). It mattered not whether the student checked the box or signed the form on the paper doc or electronic service. We were supposed to collect and keep, forever, permission forms from students to release their information. I regarded this as an absurd extrapolation, since the student has explicitly requested discussion of the academic record with an admissions committee, so in this case I have ignored counsel’s advice. But that advice came from a seasoned lawyer familiar with FERPA. Go figure.

glomzx - June 24, 2010 at 9:18 am

Very interesting and very useful. Confusing, indeed. As an instructor I have long used the advice given here to stand my ground and release no student information via phone, email, or in person and simply direct requests to the Registrar’s office. It’s dangerous to play lawyer even when I *think* I understand the rules. Above my pay grade.Prof Hacker and CHE editors: This and other pieces would be much easier to read and understand with correct grammar, i.e., agreement in number (singular-plural) or whatever the English folks call it. Examples: “…the student was extremely unhappy with the grade I had given them” and “…faculty aren’t legally required to disclose student records to parents if the student in question is under the age of 18 (as long as they are attending university).” As long as whom is attending–faculty? Parents? THE student? Having lost the meaning or references of ‘them’ and ‘their’ I stumbled over other subsequent sentences and became distracted. Good job overall, but please watch the small but important communications elements. [I probably misused "whom" above and butchered some other sentences. See, maybe we all have problems.] Many thanks.

cwinton - June 24, 2010 at 10:42 am

I believe it has become acceptable to use them and they rather than the more awkward him/her and he/she so long as the context points to what the pronoun is referencing (glomzx correctly notes a case where it is not clear if they references student or parents). English has a neutral singular of course (it), but a phrase such as “…the student was extremely unhappy with the grade I had given it” somehow doesn’t pass muster and “…the student was extremely unhappy with the grade I had given the student” is an awkward work around at best. In contrast, for the other example given by glomzx, “as long as the student is attending university” successfully clarifies “as long as they are attending university”. Whatever. Obviously, how to best use pronouns has been, and will continue to be, a subject for debate among grammarians.

ls0106 - June 24, 2010 at 10:53 am

I spent a good chunk of my day yesterday reading FERPA to decipher what information about a student could be transferred from one institution to another (in the case of a summer research program) and found that HIPPA and FERPA can both be overridden to ensure student safety. This was brought up in the context of the Virginia Tech shootings. We can apparently share privileged health information with the parents if the student appears to be a danger to her/himself or others on campus. As a program coordinator for summer research programs where students visit host institutions and work with mentors in labs, I found that as long as students sign a form acknowledging who will be receiving the information and that the information is being shared to better their educational experiences, it is permissible to share information, such as work that was done and evaluation reports. But, you also need to keep a record of who is receiving the information. In our case, its better to just let the students share what they will with their home institutions.

meredith52 - June 24, 2010 at 12:55 pm

These are all great comments and I encourage faculty to contact their Registrar with FERPA questions. You will not find a Registrar job description that does not require knowledge of FERPA, and most Registrars actively participate in educating the campus community in some fashion, sometimes by developing online tutorials. Training and presentations on FERPA (including, for example, how HIPPA and FERPA intersect) occur at almost every professional conference Registrars attend. It is a complex law, however it is important for all faculty and staff to understand the basics and how their institution implements it. Fortunately most people want to do the right thing and if they use common sense and ask when they are not sure, they stay in compliance.

jnbarnes - June 24, 2010 at 3:27 pm

To the person who discussed keeping grades in Google Docs (pjsamson) realize that if Google gets hacked or releases your documents, YOU have violated FERPA. Our university classifies data types and protected data (type 1), cannot be transmitted electronically except by secure (encrypted) transmission. Your prior good luck does not mean continued good luck. Just my $0.02.

rkgrkg - June 24, 2010 at 10:02 pm

#17 – You’re right. But there’s also the student worker in my old department who went into faculty offices, took faculty gradebooks, photocopied them, and distributed them around her dorm to make fun of the “stupid people.” Then we had to have a faculty meeting about whether or not leaving our grades unattended in our locked offices was a violation of FERPA! Yes, if Google gets hacked, it’s bad, but the same is true of Blackboard Vista getting hacked or gradebooks in locked offices getting photocopied. I know that the point is to keep everything safely in the university system (and that laws are laws), but let’s be clear that there’s no real safety there either. Frankly, I trust Google to work harder at keeping things private than a university that has a slew of students and facutly who can get easier access to locked offices and secure servers on campus than Google’s servers off-campus. I still keep my grades on Blackboard, though. I just know it’s not my fault when (not if) it gets hacked.

11640482 - June 25, 2010 at 9:10 am

At the college level, the only person who ever has a *right* to see or hear about a student’s education records is the student him- or herself. You may, but are not required to, disclose information about a student to the student’s parents if (a) they claimed the student as a dependent on their most recent federal tax return (which you must verify, either by obtaining a copy of that portion of the return or asking the student), (b) there is a health or safety threat involving the student, (c) you have found the student in violation of your drug or alcohol rules, and the student is under 21 (both at the time of the violation *and* of the disclosure), (d) one of FERPA’s many other exceptions applies (most of which typically aren’t relevant in the parent context), (e) what you are disclosing is personal knowledge, not recorded information (FERPA is a records statute, not an information statute; it applies to records and information from records, not to information generally), or (f) the student consents. And, even with the student’s consent, you are not legally required to disclose information to parents; it is always entirely within your discretion and best judgment whether to do so, at least as far as FERPA is concerned.In my view, the best way to approach this is to rely on f, by informing both the parents and the students about FERPA, providing them with a consent form should they choose to use it (or, in the case of the parents, should they choose to trade signatures — one on a check for one on the form . . .), let them make whatever decision they think best for their family, and then follow their wishes. That way, you can get out of the middle of what can sometimes be awkward and messy family dynamics. (In emergencies, you’ll probably still want to inform parents regardless.) Boston University is one good example of this approach, and, in addition, it has created a web portal containing basic grade and financial account information to which students may grant their parents direct access, taking the institution completely out of the mix: http://www.bu.edu/reg/ferpa/index.htmlSteve McDonald

lee77 - June 25, 2010 at 10:43 am

Total aside – I was delighted to see the article headline and comments used FERPA, vs Ferpa as it showed up in the Chronicle email (per the New York Times style of not capitalizing acronyms longer than 4 characters.)

dldavidson18 - June 26, 2010 at 9:40 am

As a former student affairs administrator (specifically in residence life and student conduct), I found this article to provide a cogent summary of FERPA in relation to student grades. The various comments and clarifications have expanded on the original column to some degree. Yet, I caution anyone not intimately familiar with all of FERPA’s provisions against applying grading/teaching issues to *all* sorts of student records. FERPA, for example, permits sharing of information within the institution to those who have an educational need to know (e.g., student affairs to/from faculty, coaches to/from faculty. There is also a very important exception (as has been noted) regarding safety and well-being. I support advice previously given: check with your FERPA administrator (usually in the Registrar’s Office) before releasing information. (The statute is so complicated that at the annual convention of the Association for Student Conduct Administrators there are sessions *each year* with a rep from the US Family Compliance Office, which oversees FERPA compliance.)Finally, don’t let this statute paralyze you. There is no “private right of action” under FERPA, meaning that only institutions, not individuals, can be litigated for a violation.

ethan_watrall - June 26, 2010 at 12:58 pm

@dldavidson18 – thanks for bringing this up: “don’t let this statute paralyze you.” This is great advice. I’ve seen too many people so terrified of FERPA and its implications (myself included) that they simply can’t make a decision (or make the wrong decision). Remember, as many people have said in the comments, checking with the person (or people) who are officially responsible for FERPA stuff at your university is the best way to go.

derekbruff - June 27, 2010 at 8:29 am

FERPA came up at a recent meeting as something to be feared, as you point out Ethan, and I doodled this: http://www.twitpic.com/17rts7. It’s too bad that FERPA paralyzes so many faculty. Thanks for starting a great conversation here, Ethan, that should go a long way towards helping faculty better understand this landscape.

ethan_watrall - June 27, 2010 at 4:03 pm

@derekbruff – thanks, and glad to kick off the conversation. Ultimately, that’s one of the things that Profhacker is all about…thoughtful conversation

brazenimage - December 6, 2010 at 9:46 am

An excellent discussion…
Ferpa can be very confusing at times and to make it worse, amends are made every so often. The best thing to do is contact your local registrar’s office when in doubt. Put the burden on them to give you the correct answer. After all, your funding is on the line, not to mention possible personal lawsuits.

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