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Plagiarism: An Administrator’s Perspective

March 17, 2011, 8:00 am

BanksyYes, this is another post on plagiarism, which is a topic academics will continue discussing until it disappears (and how likely is that to happen?).  ProfHacker has had posts before on preventing plagiarism and responding to plagiarism, and I am sure we will have more posts following this one.  Today, I thought it might be useful to add some thoughts from my work as an administrator who has had to deal with a lot of plagiarism cases from across the university.  I certainly am not saying my thoughts will end plagiarism, but they might help reduce it in some cases.  And, in the comments, I hope you all will add even more thoughts to this list.

First, a bit on what shapes my perspective.  I spent three years as director of my university’s first-year rhetoric and writing program, which meant that I was the first person a faculty member or student would come to see if they could not agree on whether or not plagiarism had occurred and/or whether or not the penalty was fair.  I stepped down as director and became chair of my department last semester, which makes me the person who deals with plagiarism cases if the program director is not able to have everyone come to agreement.  I have spent over two years as a member of the academic standing committee for another college at my university where a group of us hear plagiarism cases that have not been resolved at any of the earlier stages.  In other words, I have heard a lot of faculty and students talk about plagiarism and what should be done to prevent it and when it happens.  From all of these discussions, I have developed some thoughts that might help everyone become a bit better at discouraging, recognizing, and responding to plagiarism.

Do define plagiarism in your classes.  I have seen many syllabi that say that plagiarism can lead to failing the particular assignment or the entire class.  That is what I say on my syllabi.  But I have discovered that many people say this without any explanation as to what plagiarism means.  Many people seem to assume that everyone works from the same definition, which is not always the case.  Sure, a student who downloads a paper from the internet or pays someone else to write her or his essay is committing plagiarism, and most of us would agree with that.  But what about other cases?  What is the difference between plagiarism and bad paraphrase, for example?  That is a question I have had to discuss with many people over the years and one of the major reasons that cases get reported to administrators.  These discussions show how faculty sometimes cannot agree on what counts as plagiarism, which helps lead to my next point.

Do not assume that students have learned to cite sources as you wish in previous writing courses or in high school.  I have heard many faculty outside my department’s writing program say that they should not have to define plagiarism or teach citation in their classes because students should have learned it already.  There are a few problems with this line of thinking.  First, many students do get out of high school never having written an essay that involves research or working with sources.  This is happening more and more because of the state-mandated tests students have to take to earn a high school diploma.  These tests usually do not require that students cite anything, so teachers who have their salaries or continued employment tied to the test scores of their students do often focus on teaching for the test.  Do we rant and rave about this?  We can and we should, but it is not the fault of the teachers or of the students.  Second, many students do not take their required writing courses in their first semester or even their first year.  I once heard the complaint that students should have learned citation in their writing course, but the students in question were in a college that did not have students take that course until their second semester, so the instructor was assuming that students in his first-semester course had knowledge that students could not have.  Third, students in introductory writing courses do not learn all citation systems in that course.  I have colleagues who believe we should be teaching MLA, APA, and Chicago style in our classes, but we barely have time to address one of them well.  Yet some faculty expect students to come out of my class, where I teach MLA, and be able to use APA or Chicago style without any guidance or instruction.  This also leads to my next point.

Do remember the realities of university life and the fact that introductory writing courses are often taught by passionate but overworked adjuncts.  Almost one hundred percent of our courses are taught by adjuncts.  That is a point I raise a lot with administrators.  Those of us who are full-time faculty in my department are fighting to change that, but change is not happening anytime soon.  We have a great group of energetic and eager adjunct faculty, but they do not all have the same training.  We try to train them, but there are three of us and thirty of them.  And this is true at many, many places.  Some of our adjunct faculty work really hard to teach things like citation, but they may not have the experience or the training to teach it as well as they could.  This is actually why, in my college, students take research courses in their major and do not rely on my department to teach research to their students.  Different departments want students to follow different disciplinary conventions, and they know we are not the ones who can teach research in every disciplinary model.  This becomes even more complicated when non-writing courses are also taught by adjuncts who have even less training in teaching citation.  People may try their best but still not be able to teach all they should, which is why one of my pedagogical mantras is to teach what I want them to know, even if it takes time from other things.  All of this is further explanation for why you cannot expect students to know all you want them to know when they come to your class.

Do assign projects that students cannot find already done in other places.  Summary is an important skill, and I teach it in my classes.  But I have seen some assignments that ask students to summarize an entire book and then give their opinions on it, and summaries of that book exist in multiple places online.  It makes it too easy for students not to do the reading and just read all the summaries.  Some will just choose to copy from all of the summaries that exist.  Instead of asking for information that already exists, put another spin on the assignment.  Ask them to read a book but to connect it to the larger themes or other texts in the course.  Or ask them to relate the book to certain news events of the last month or two.  Do something that forces students to do more than repeat what already exists.  Sure, they may plagiarize parts of their essay, but it makes it more difficult to plagiarize the whole thing.

Do provide detailed prompts for all major assignments.  Every time I have had to deal with a plagiarism case, I ask not only to see the paper and the sources from which it was taken but also the instructor’s syllabus and the prompt for the assignment.  I check the syllabus to see what it says about plagiarism, and I check the assignment to see what it says about citation as well as what the student was actually asked to do.  I have been amazed at the number of times an assignment prompt says nothing about which citation system a student should use, and I have been even more surprised when I ask the instructor about that and she or he replies, “Well, students should know.”  I have seen students get marked down for following MLA style when the instructor wanted (but did not state on the prompt) APA style.  Along with teaching students what you want them to know, you should also just plain tell them what you want, preferably in multiple ways such as assignment prompts, syllabi, repeated mentions in class, and the like.  Oh, sure, some students will still say they did not know, but it has been very easy as an administrator when I can pull out the written prompt and show them what they should have known.  Without a prompt, that becomes much more difficult.

Do follow your university’s protocols.  If your university has a procedure for handling plagiarism cases, follow it.  I have seen problems arise when faculty wait too long past the timeline set in my university’s policy to raise the issue, and I have seen students wait too long, too.  It is probably a good idea to go over the university’s policy in every course you teach at least once to ensure that everyone knows it because saying “I didn’t know” is not an excuse for faculty or students.  If your university does not have a clear policy, then ask your colleagues what they do and see if it’s possible for your department or program to come to some sort of consensus.  If such consensus is not possible, at least be clear (perhaps outlining on the syllabus and/or the assignment prompt) how you will handle such cases.  It will make your life easier in the long run.

For the administrators reading this, what else would you add to my list?  And for the faculty and students reading this, what do you think administrators should know?  Get that discussion going in the comments; I am sure we would all benefit from it.

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  • http://www.facebook.com/profile.php?id=881130435 Susan Adams Delaney

    You know I agree with everything you said here, and I don’t yet have the administrative experience you do, so let me just add a few examples of how I’m trying to teach these issues in first-year writing:
    1. I created a unit that focuses on academic integrity. Students read a scholarly article about plagiarism or cheating along with a few other articles (often RMHoward’s “Forget About Policing” piece from the Chronicle). Students then analyze a recent incident of academic cheating (or purported cheating) from the news, such as the UCF test incident from last year.
    2. I spend time in class on composing formal summaries, paraphrasing, and other activities.
    3. I try to help students understand the logic behind citation, rather than just reviewing rules. And, I admit when the rules don’t seem to make much sense.
    4. One of my favorite activities (for any writing class): writing one-sentence formal summaries of song lyrics. Last fall we did “Single Ladies,” and this spring we did “Forget You.” (Yes, the bowdlerized version–I like it better!)

  • drnels

    Love it, Susan! You know, I meant to mention and link to Rebecca Moore Howard’s work because she is the goddess when it comes to smart teaching about plagiarism. Now, it we could just get these techniques in writing courses across the curriculum.

  • iriselina

    Iris from India again!
    Glad to note that you too have difficulties with different citation styles! Why do they have so many that we must ALL follow and then why do they keep bringing out new editions every now and then? Is this not a waste of time and also a means of earning money for the compilers?
    I have 5-6 styles in my area(s) of work: MLA / APA / The Chicago Manual / Turabian’s book / and Mabry’s (one written by my colleague here in India for theologians) …and then the British Univ’s requirements !! Is it fair?

  • asiacont

    Great tips here; a few I’ve used successfully and a few more I will try out next term. One question about students and citation: I have always used endnote and thus am not familiar with Zotero; can anyone tell me if it is worth getting students to use Zotero as a basic citation manager? Is it simple enough for freshmen? Would it be worth doing, say, a 15-minute demo in class along with explaining, as Susan says, the logic of citation rules?

  • vceross

    I generally agree, but would part ways slightly on a few points:

    1) The problem isn’t with adjuncts. There’s no magical difference between tenured and nontenured faculty, and tenured faculty are generally even less prepared to teach writing than those 30 people who have the advantage of training in writing instruction. Furthermore, many adjuncts are gifted, dedicated teachers, and some tenured faculty are not.

    2) One or two writing seminars is insufficient to acquire the crazy range of writing knowledge demanded of undergraduates–they have to learn how to write in every discipline they encounter, due to the different approaches to writing, evidence, and citation practices of each. Once they are graduate students or professionals, they will not have such crazy demands placed upon them. (Along these lines, we shouldn’t have five different citation styles: a silly waste of effort, good only for textbook manufacturers. It’s an interdisciplinary world. Let’s choose a style and let our kids learn and practice it from high school onward).

    3) Back to standing faculty: many do not do enough to continue and advance the lessons and practice begun in the writing seminars. Writing is an art; it’s muscular; it needs to be practiced, just like piano or painting, and the practitioner needs feedback and guidance, not only on content (I love how you used grapes, apples, and bananas in your still life, but do not consider the avocado appropriate) but also on voice, style, composition…the art. When I was an undergraduate, my professors across the disciplines assigned and gave feedback on my writing. Now, students may encounter writing only in their one or two writing courses. That’s a shame.

  • mzamon

    I am surprised you did not mention rubrics or scoring guides- they are effective means for communication of what is desired in an assignment and what is important- I always have citation on a rubric. I have even had students help compose the rubric- that is so interesting it is worth the time-
    also I always ask for an annotated bibliography as a step in the assignment that explains how they are using a source, and a statement of which style they use- I teach in interdisciplinary majors & so the choice is open , but once made must be followed.
    Good wishes to all who are serious about teaching ethical study and who spend the time and effort to do so- our students need this from us.
    Mary

  • mzamon

    Yes to Zotero- it is effective and easy to use. Check it out here-

    http://www.zotero.org/
    one key to getting students interested is that they can download the bibliography info directly form many library sources!
    It was ‘invented’ at George Mason, and is a free plug in for Mozilla.

  • mxbldc

    I think having more open discussions on the subject of Academic Integrity specifically targeting what constitutes plagiarism, cheating, fraudulence in all academic areas is important especially with the internet being used often as a main or close to main source of information. And, I would add to the list from Professor Delaney to work with the librarian for your specific college and have workshops where students can see what is okay and what is not. Having just had a session on plagiarism and copyright with my class and our librarian, I find that although the students say, “I know this already”, they are surprised to find what they thought was okay paraphrasing was not. So the repetition, just like in a sports practice, is important.

    There are many interactive quizzes on line related to cheating, plagiarism and copyright that students can do with instructors and librarians and then have a discussion as to why these rules are so. Also, The Center for Academic Integrity and The Center for Intellectual Property have resources that can be used by faculty and administrators to start the conversation.

    One thing that I know is missing from the institution where I work is a user friendly way to document such occurrences from department to department, or in my case one of the places where I work, from College to College so faculty are aware of who has violations on whatever scale. DePaul University has an online system for faculty to report violations that they have found to be effective..

    Another suggestion, not only for writing faculty but any faculty that requires writing, is meeting with the students about their papers, either on line or in an office. Having the students vested in what they are writing help them develop a feel a sense of “ownership” and can lead to better documented papers.

    The book “They Say, I Say” provides templates that students can use to help with the language they might not have quite yet but need to incorporate authors and information. Tools are necessary.

    There is controversy about using plagiarism detection services, but if used as a teaching tool and discussion tool, they can also be effective.

    Again, for an administrator, discussion with all faculty members full or part-time, I think is one of the first steps in knowing that the administration is on board.

    Finally, ” 48 hours” did a segment called “Truth and Consequences” that can also be used in classrooms for discussion and with administrators. It was done in 2004 but could still apply today as could ABC’s program “Cheating Crisis In American Schools”. There is also a series called “Ethics in America I and II ” series that is also effective.

  • drnels

    I didn’t mention rubrics because I do not think of that as an administrative issue, though they could be if the program or department created them together. ProfHacker has written a lot about rubrics, though, for those who want to explore that option.

    http://chronicle.com/search/?search_siteId=5&contextId=&action=rem&searchQueryString=profhacker+rubric

  • 12080243

    Excellent recommendations. I especially like the educational perspective you’ve taken for students, faculty, and administrators.

    Let me ask what you might recommend in the following case. Several colleagues stumbled upon two instances of apparent plagiarism on the part of several faculty and administrators. We informally asked for a discussion to see if we could have a meeting of minds about the apparent plagiarism. (Plagiarism is rarely cut and dry, as implied in the article.) They refused. We then undertook efforts to open a discussion following the rules in our Faculty Handbook. They refused to discuss their actions or follow the Faculty Handbook. Since the documents in question were part of submissions for reaccreditation, we asked the Association to Advance Collegiate Schools of Business to encourage discussions and participate in a dialogue about the documents they received that were copied. They refused. We learned through freedom of information requests that the involved administrators and faculty had, after we asked for a discussion, gotten permission to copy the documents “without proper citation”–their term. They did this to comply with reaccreditation requests from the Association to Advance Collegiate Schools of Business. In my view, our university missed a wonderful learning opportunity. After all, “copying without proper citation” is not an executable offense.

    There are at least two problems you might address. What if the administration and involved faculty refuse to discuss plagiarism? We may have missed opportunities. (Our school promises all the usual principles of integrity.) What do you do with the more significant problem, in my view, of university administrators refusing to follow university rules? (Our oversight institution–Mississippi Institutions of Higher Learning–also refused to participate in any discussions.)

    Details and independent documentation are provided at http://www.usmnews.net/diversity.html.

    Chauncey M. DePree, Jr., DBA
    Professor
    School of Accountancy
    College of Business
    University of Southern Mississippi
    m.depree@usm.edu
    marcdepree@gmail.com

  • drnels

    I agree with much of what you say in this comment. I think the point about adjuncts may be specific to my administrative experience. The academic standing committee I’m on deals with adjuncts in that program, and many of them assume that all of those who teach our first-year writing courses have PhDs in the field or have taught writing before. That is not the case (and as I said in the post, it’s an issue we’re trying to change, but that change is not coming quickly). Some writing programs may be filled with trained faculty. Some may not. But the assumption that general education writing courses are taught by trained faculty so that other faculty do not have to teach writing is an assumption I wanted to challenge. If many of the faculty I have met from my academic standing committee work would break away from this assumption, they would not face some of the problems they have in class that led them to the committee. Other places will have gen ed writing taught by those who have explicit training in teaching writing, but not all places do.

    And one citation style is a nice idea in theory, but I cannot imagine getting faculty in med schools who follow AMWA style to agree with the humanists who follow MLA style. The theories behind the styles embody disciplinary assumptions that do not work across disciplines, and we’d have to agree on which disciplinary conventions deserve to be accounted for and which do not.

  • missoularedhead

    I must take exception with one of your points. Yes, many lower level classes involving writing are taught by adjuncts. I’m an adjunct myself. But I take great pains to introduce my students to the concept of plagiarism, and make it clear what it is. I have my students take a quiz on the subject, and drive the point home time after time. I find the notion that adjuncts, being overworked, somehow overlook it, or are less able to do so. I am up on not only my discipline’s citation method (Chicago) but APA and MLA, as well. Please do not presume.

  • drnels

    I would agree with this, but as I noted in another comment, each citation style embodies disciplinary conventions. In grad school, I took a class where we did nothing but study these different citation styles, their histories, and why they do what they do. Now, I understand why the differences exist, but I also cannot see how they can be woven together or how we could decide on one. Maybe others can link to articles that discuss this or university’s that have chosen one citation style to be taught universally?

  • drnels

    I think there are some good ideas here, but they may not work at all places. For example, our library has some great reference librarians, but they are not college or discipline specific. When we request such workshops, we may not be able to get the person with the expertise teaching the workshop. It’s another case of too few people trying to do a lot. So, yes, librarians are great resources, but they may not have the time or expertise to work with everyone.

    And I think it’s great to meet with students to go over their writing, but that can be a challenge for two reasons. First, not all faculty have offices where they can meet with students. And there may not be other options like the library or student union in all places. Second, and this again comes from my academic standing committee work, the timing of meetings can be a challenge for faculty who work 9-5 jobs and teach classes at night. This is the number one complaint that I have heard from my committee work: when do we do all of this? And it is a legitimate question, but one that must be asked if we want students to learn or know certain things in our classes.

  • drnels

    Oh, please do not think I am bashing adjuncts. But that point, as I think I stated in a comment below, comes from my academic standing committee work where the adjuncts I have encountered in that program do not teach citation because they think it has been taught by others. Therefore, they do not want to take the time to do it, and I simply wanted to say that overworked adjuncts in one department cannot count on overworked adjuncts in another department to do work for them.

    I do not think I was presuming anything in that point. I was basing it on my experience of adjunct faculty in one program saying that they should not have to teach something because the adjuncts in another department should have done it. And adjuncts are so overworked that we should not be relying on them to do everything.

    Please remember that the impetus for this post comes from work I have done as an administrator where I only deal with the problem cases, and I wrote this to delineate ways to reduce those problems. I think a majority of adjuncts, tenured faculty, and others teach this well. But some do not, and they are the ones who often have to face the music as they ride up the administrative ladder. This post is aimed at those faculty, the ones who have told me that they should not have to teach something that it is the job of my adjuncts to teach. And I will always speak up for my adjuncts when anyone (adjunct, administrator, student, parent) tries to blame them for things they should not be blamed for.

  • drnels

    My experience with plagiarism is only with student writing, so I cannot offer anything from my experience that would help. But this is a fascinating case, and more proof that we can’t expect our students to know how to do this easily when our colleagues and bosses can’t/won’t do it.

    Perhaps another reader has some experience to offer?

  • arthur_ct

    I won’t mention adjuncts, besides noting that we have good reason to be sensitive. We’ve had a lot of experience with different types of abuse, including unintentional.

    Thanks for the analysis and tips — to the posters, as well. Tweaking the assignment is a good strategy — and it makes us think more what we want, intellectually, from the student.

    Mostly, I don’t care what system is used, as long as it’s clear and consistent.

    What I do care about is a bright line between what they directly see or directly deduce themselves, and all else, known by hearsay. That’s what I stress when discussing plagiarism. If you don’t directly know it, cite your source (even if it’s “that’s what we always learned in church”). Since I teach mostly beginning courses, I can say that they don’t have common knowledge: just cite everything.

    Partly this is to learn the rules; partly this is to develop the intellectual self-awareness of how they know what they know.

  • sand6432

    Read Richard Posner’s “The Little Book of Plagiarism” (Pantheon, 2007), which is literally a little book and easy to read in an hour or two. It will give you a very nuanced and historically contextualized appreciation for what this concept is all about. And assign it to your students, too! (I reviewed it for the Journal of Scholarly Publishing.)—Sandy Thatcher

  • raza_khan

    Over the years I have found out is to exactly put this information as clearly as possible in my syllabi. I know some faculty prefer a short syllabi, I am of the view that we have clear objectives of the course, they need to be spelled out in the syllabi as that paper is the CONTRACT between the student and the faculty to which they both have to abide by!

    Students sign that written contract by signing up for the class and staying. If they do not like it, they can always drop / withdraw from that class.

    Raza
    ________________________
    Raza Khan, Ph.D., P.D.

  • drnels

    Raza, I don’t do this, but I do know several faculty who have, as the last page of the syllabus, a statement that students sign saying they agree to abide by everything in the syllabus. I’m not sure if we’ve written about this at ProfHacker or not; maybe someone can post a link if we have.

  • drnels

    Arthur, most of the faculty in that outside program I’ve mentioned do what you do, which is allow students to use any citation system, and they rarely have problems that end up in administrator’s hands. It’s the ones who require that students use a particular system but refuse to teach it that drive me batty and that end up reported by students.

  • utchron9

    Do know how much administrative support you will receive before reporting academic dishonesty.

    Some departments have excellent resources and a staff/faculty who wish to uphold academic standards. However, my own experience has been where faculty face a frustrating and uphill battle if they choose to defend a charge of academic dishonest such as plagiarism. Despite clear policy and guidelines in course material regarding plagiarism, how to avoid it, and consequences of trying…despite in-class workshops or library tutorials explaining proper research and writing standards…despite clear evidence of “cut-and-paste-from-a-website” plagiarism, students will always be successful if they appeal their grade. You will be branded a troublemaker, anti-student, and risk your job if you continually pursue such matters.

    Of course, it also helps if you have a faculty who practices academic honesty. When students can point to faculty and staff examples of plagiarism it gets difficult to deal with students.

    And it helps if your course director does not tell you to, “Get rid of all that foolishness and focus on the subject material.”

  • drnels

    You make an excellent point and remind me of a point that I should have put in the post: Do work with the administrator who oversees your course. But this only does work if that administrator is willing to work with you. In our writing courses, we have a great community, and faculty have been especially willing to come to me for help early on. I tell them to do so because I am the one with tenure, and they should never have to deal with screaming parents; that’s my job.

    But, yes, that all depends on the administrator. I have seen such administrators make situations worse for faculty and students when they just don’t care and are unwilling to do their job. I have had adjunct faculty in other departments come to me because their supervisor was completely unwilling to help them. Of course, we have a clear policy that states who is supposed to do what when, so those administrators who are not following the part of the policy that applies to them get burned (and, yes, I have helped do some of the burning). That is not always consistent across institutions, though.

  • arthur_ct

    Raza seems to be suggesting that, with the syllabus calling itself a contract, the students’ attendance is equivalent to signing it (i.e., no actual signature). On the other hand, I know of teachers who do have folks sign a card or paper, and I’ve pondered it. But then, it’s taking the time to do it, when all the students are there (or catching those absent) + dealing w/ someone who may object + keeping track — I’m not sure what one in fact gains.

  • arthur_ct

    “Screaming parents” — one reason I like the privacy laws. But I’ve not run into that problem where I teach.

  • drnels

    At our school, most students sign forms granting permission to talk with parents about their grades, so we can’t pull FERPA, though we can pull it to give us time to prove that students have given such permission and to find out the details from all parties. But this is why I say no adjunct should ever talk to a parent. Let me do the work and the talking. The tone changes quickly when the chair is involved.

  • http://www.facebook.com/profile.php?id=881130435 Susan Adams Delaney

    I think that some of the tools from They Say, I Say, are excellent, though the one time I tried assigning the book I wasn’t so successful integrating those across the course. And that was probably just a combination of me, the class, that semester, etc. Still, the use of templates and working with students to read a variety of texts to identify how those writers integrate sources–whether it’s in the NYTimes or ProfHacker or a scholarly article–is really helpful.

  • http://twitter.com/mapastory KBS

    “Ask them to read a book but to connect it to the larger themes or other texts in the course.” This does work. I’ve had good results. I also notice that when I began requiring my online students to document on the discussion board, their proficiency improved. Yes, there are still some errors, but it’s still much better than it used to be. I also ask them to quote and cite one another. You can do this with on-ground courses. Either ask for a shell for those courses, or use a free wiki or message board. Finally, give them a fun assignment, something using a web ap that they’ll enjoy — glogster, voicethread, etc. They get into the technology, and the MLA part becomes less onerous.

  • missoularedhead

    Thank you for your thoughtful response.

  • dabilock

    Nels points to the lack of opportunity to conference one-on-one with students about their papers. Yet,the *teaching* of reading comprehension through formal summaries, paraphrasing the Susan describes, along with individual conference with a student about his / her paper, have been shown to be two of the most powerful plagiarism deterrents. A third is developing voice — see Laura DeSena’s Preventing Plagiarism — in which she outlines a process that begins with freewriting about the literary text to build confidence in one’s own ideas and develop critical thinking. Then the student is asked to look for themes, threads, thesis ideas within this writing. Secondary critical sources are only introduced afterwards — so that the student has developed both ideas and confidence before reading critics. In my experience, there’s tremendous student buy-in when this process is used.

    Finally, Nels says “Some of our adjunct faculty work really hard to teach things like citation, but they may not have the experience or the training to teach it as well as they could.” Yet the only programs that are mentioned here are not “teaching tools” but, rather, sink or swim automated software programs that assumes the student or adjunct knows how to identify the source-type, understands when to include issue numbers, DOIs, etc. Auto-fill software that populates fields may seem simple, but requires that the student to become an editor (what to capitalize, what to abbreviate) of stylistic elements that vary for each style. Novices can understand the logic behind citation when the citation and notetaking are scaffolded by the teacher and/or by the software. By acting as a second instructor, a program like NoodleTools is able to teach attribution when the instructor doesn’t have the time or skill.

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