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How to Disagree with Civility

November 21, 2011, 11:00 am

Umpire ejecting managerDisagreement is uncomfortable. It can easily lead to the incivility, or worse, of the type that you might have experienced at an academic conference or in a committee meeting. Just as bad as incivility can be a lack of disagreement, where constructive argument is absent and apathy reigns.

What is needed to advance the work of the academy is disagreement with civility: disagreement to get closer to the truth or to the answer to problems, and civility to maintain dignity and respect for everyone joined in a common enterprise.

If you’re like me, disagreeing with civility doesn’t come easily. It’s something that takes thought and practice. Here are a few practices that I try to honor.

First, build long-term relationships that can withstand disagreement. It’s hard to take disagreement from strangers, and easier to take it from friends. By building long-term relationships with colleagues, you earn the right to disagree with them. This principle is part of arguing with ethos. Of course, this principle also means that every so often you have to be the one who is wrong in a disagreement. After all, you probably are wrong more often than you recognize it.

Second, turn questions of opinion or ideology into empirical questions. On any question of policy or academic position, you can probably come to a pre-determined decision on based on the opinions you’ve already expressed and the ideologies you are loyal to. Doing so is seldom helpful. Instead it’s better to turn questions into the kinds of questions that can be answered with evidence rather than opinion. For example, the question “should we raise tuition?” is one that can and should be argued about ideologically, but it’s also a question susceptible to evidence. It’s better to argue about evidence. As one professor of mine put it, “Instead of testifying to your truths, put your truths to the test.”

Third, skip the small stuff. Avoid disagreeing over the trivial parts of your opponent’s position, and instead focus on the telling points. The devil, and not a civil disagreement, is in the details. Of course, sometimes the details are not trivial.

Fourth, never be offended at the truth. For me, anyway, it’s harder to take a criticism that is truthful than one that is mistaken. But if the person you are disagreeing with has truth on his or her side, you are better off not being offended by the truth.

Fifth, ask questions rather than making arguments. Some questions, especially the kind you often hear asked at academic conferences, don’t count. For example, any question that begins, “Isn’t it true . . . ?” or “Aren’t you aware . . . ?” or “This reminds me of my own work . . .” does nothing to help the discussion. But asking a question can reveal your opponent’s position, and, used subtly, can also explain your position by getting others to think the same way that you do.

This post is scarcely the final word on the subject. We’ve talked about civility in the academy at ProfHacker a great deal. You should also read Billie’s post about what professors might be doing to encourage incivility, Amy’s post about “Modeling Civility and the Use of Evidence in the Classroom,” and Jason’s posts about why “Bad Meetings Are Your Fault,” how to deal with jerks on campus, and “What Not to Say at a Department Meeting.”

What advice do you have about how to disagree with civility?

Photo courtesy of Flickr user Keith Allison / Creative Commons licensed

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  • missoularedhead

    Hear the other person out completely. Nothing raises the incivility level more than interrupting someone.

  • jeff_winger

    Be prepared to be wrong or at least be prepared to embrace compromise.

  • erictho

    Thanks. I needed that.

  • donerwin

    This is a good book that adresses this subject very well:  Crucial Conversations by Patterson, Grenny, McMillan and Switzler, ISBN 0-07-140194-6

  • cpri2405

    Anyone who contributes to the comments section of the Chronicle should be required to read this first. Thanks for posting it!

  • fulrich

    My only advice is that this posting should be sent to every member of Congress–soon.

  • ColoCoug

    Well said, and something that could well be used with today’s college students.  Our discourse is too confrontational and not thoughtful or respectful.

  • mbelvadi

    There are two kinds of uncivil people that you have to take a different, non-rational approach with. The first is bullies. I have no answer on how to deal with bullies. The second is people who have a disorder, which could be anything from Tourette’s Syndrome which is pretty obvious to adult Asperger’s, which can be subtle.  Most adults with Asperger’s have never been officially diagnosed, so if this is someone you deal with regularly, you may need to observe if they have other odd patterns unrelated to civility that might suggest such a disorder is involved. In that case, just being patient is probably the best strategy.

  • Socratease2

    Isn’t it true….that the photograph represents an act of  incivility which stands in direct contrast to title of article?   I did it, I was civil!

  • Socratease2

    Isn’t it true….that the photograph represents an act of  incivility which stands in direct contrast to title of article?   I did it, I was civil!

  • Socratease2

    Aren’t you aware…that there may be more than two types of incivility?  Just kidding, trying out some more civil response techniques. But why do relating to these very different kinds of populations require “non-rational” approaches, what do those look like in contrast to a “rational” approach? And you say that you have no idea how to work with bullies but do say it requires a non-rational approach. Just wondering why it requires that approach then.

  • Socratease2

    Aren’t you aware…that there may be more than two types of incivility?  Just kidding, trying out some more civil response techniques. But why do relating to these very different kinds of populations require “non-rational” approaches, what do those look like in contrast to a “rational” approach? And you say that you have no idea how to work with bullies but do say it requires a non-rational approach. Just wondering why it requires that approach then.

  • ldjaffe

    Well put.  I’d add that you shouldn’t engage in an exchange unless you are willing to gain a new perspective or learn something, perhaps even change your mind.  If you are there only to bludgeon others with your perspective, why should anyone bother talking with you?

  • http://ericstoller.com/blog/ Eric Stoller

    Perfect! Thanks for posting this.

  • http://www.facebook.com/jimtalbert Jimmy Talbert

    Well played. 

  • jabberwocky12

    Two tricks I use with email, especially when I get a totally useless e-mail response to a query.

    1. I imagine that the person I am writing to is a colleague whom I really admire and respect, and that there is simply a misunderstanding.  With his picture in my mind, I type my reply.

    2. Even after that, if I think the email might be a bit harsh, I save it, and return to it the next day.  Then, looking at it in a cooler frame of mind, I edit it.  (Out with the the sarcasm, the innuendo, etc.)  There are few emails that are so urgent that they absolutely HAVE to be sent immediately.

    Unfortunately, I sometimes forget.  My new ISP hadn’t yet sent me a single bill.  I mailed them to tell them.  They asked me what my account number was.  I told them I didn’t know, because I hadn’t yet received a bill.  They told me that I could find my account number written at the top of my bill.  I’m afraid my response was (in bold, underlined, italicized caps) a little patronizing.  :-(.

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