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Disruptive Student Behavior: The Entitled Students

February 24, 2012, 11:00 am

As higher education professionals, we have conversations with friends and colleagues about our students.  We’ve all done it.  The conversations can include how engaged students are with course material, how interesting classes can be when students participate, or maybe we’ve passed along a particularly funny exchange with students.  We love what we do, and we want to share that joy.  But then there are the other experiences, experiences we don’t readily share because we don’t quite know how to handle them.  Or, we don’t share them because we don’t want our colleagues and friends to know that we can’t handle the situations. That’s what ProfHacker’s “Disruptive Student Behavior” is all about:  it gives us a space to discuss—calmly, respectfully, and sometimes anonymously—how to handle difficult situations with students.

This series has a few caveats:

  • First: In this series, we will present a few scenarios, and it’s clear that how we handle these scenarios depends upon the discipline, the class size, and the culture of an institution.  We try to include as many of these variables as we can, while understanding that we can’t account for every situational difference.  What we are discussing here are behaviors that—no matter the discipline or the institutional culture—impede learning for other students.
  • Second: ProfHacker is not a place to complain about students in any mean-spirited sort of way.  That is not what this series of posts attempts.  Instead, we want to focus on what we can do, positively and professionally, to handle the sometimes-difficult situations we can have with students.
  • Third, please don’t focus solely on the examples.  These are merely examples that I chose to use.  I could have chosen to use others.  The examples are only important in that they are examples of entitled behavior from students.

Typically, these posts in this series centers on behaviors that impede learning for students; however, today the focus is on behaviors that can impede student learning.  Today’s behavior:  handling the “entitled” student.  You know the one (but here are a few examples):

  • She emails you the day classes begin and states that she won’t be able to attend the first two weeks of classes because she’s on a family vacation in Europe.  Additionally, she says, the week before the holiday break isn’t really good for her either because she’s traveling to Africa to go on Safari during that time.  The final exam time might be iffy, too, but she’ll let you know.  Can you, she asks, send her all your notes and PowerPoint presentations so she can do the work on her own?
  • He tells you that he can’t take a test on the planned date because he has an appointment with his father who is, the student reminds you, the president of the Board of Regents for your university.  He’d be happy to take the exam in a few weeks at some time that would be convenient for him.
  • She claims, “I [my parents] pay $50,000 a year to this school.  I expect my money’s worth from you.  And my money’s worth is an ‘A’.”
  • He tells you (and this is my personal favorite as it happened to me once), “I can buy you.”

These types of comments can be signs of a student’s immaturity or misguided sense of power.  They can be, nonetheless, upsetting to a professor.  What many of these types of comments aim to do is exert authority and induce fear.  And sometimes the student is successful.  Handling these students professionally and appropriately can be a challenge, but it can be more of a challenge if you are not protected by tenure.  So, today’s Disruptive Student Behavior series adds in the variable of professorial rank.  If you are a tenured full professor, you might have one response to entitled students.  If you are an adjunct professor, hired on a semester-by-semester basis, you might have another response.

What we can do in these posts and with your comments and suggestions below, is guide faculty who may not be as experienced with this kind of disruption.  Keep in mind that ProfHacker’s readership can include anyone in higher education: grad students to the most senior and experienced professors.  Your contribution to this discussion is valued.

If you are unfamiliar with this ProfHacker series, you might take a look at these previous posts and the types of comments that others have left to get the kind of helpful tone we are striving for in this series:

How about you? Factoring in the professor’s academic rank, what would you do in any of the above situations with “entitled” students?  What suggestions do you have for your lesser-experienced colleagues?  Please leave comments below.

[Image by Flickr user Red~Star and used under the Creative Commons license.]

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  • http://twitter.com/akilah Akilah Jackson

    Is there a right or wrong way to deal with “entitled” students? In my own experiences, this proves to be a rather delicate subject. I’m interested in hearing what others are doing to maintain order in their classrooms.

  • dwunsch

    As a tenured Full Professor:
    The first time a comment comes like that, gently remind them that they are best served by actually learning what they are paying for.  Second time, a warning with cc: to the deparment Chair.  Third time, Drop by Instructor. 
    By the way, during class, simply stop lecturing till the disruption stops.  Peer pressure will bring them around.  The late, great Frank Harary taught me this trick.  That particular advice works at all ranks.

  • cust0s

    When I started teaching as an adjunct I was in constant fear that I could lose my job for any number of reasons.  The administration and even the full time faculty didn’t do much to support us.  In one of my colleague’s departments they were treated worse.  My perception, however, is that regardless of rank, most professors were kind and stood their ground with “entitled” students.  I treated all students the same and reminded them of the course expectations, and if they ever claimed it’s “unfair” I just turned the question around on them and asked “why should you be given special treatment over your classmates?”  It is college afterall, and if they can’t do the work, it’s a life lesson that they can take to any job.

  • annis

    I know we are not supposed to focus on the examples, but they are so similar to so many I’ve encountered.  The bottom line for me is always to abide by university policy.  If there is none, then I ask the Dean or his Assistant:

    On Attendance issues (your example #1):  When I teach a traditional class, anytime a student can’t abide by the attendance policy, I refer them to the university policy — which is my policy.  If they can’t meet that, then they need to drop my course or adjust their lives to fit.  Perhaps an online course would suit better.
    On the Exam scheduling issue (#2): Same thing.  I am bound to honor the policies of the university regarding any change in a scheduled, final exam.  If it is a standard exam given during the semester, then there is a policy that applies to university scheduled events.  An appointment with a parent, regardless of his/her position, does not likely fit under that policy.  

    On “my money’s worth is an A” (#3):  ”Great.  Then please follow the syllabus, come to class, study hard, and earn an A.  EARNING your A to get your money’s worth is up to you.  You are paying for the privilege to attend this university.”

    “I can buy you.”:  If this is in an email, it crosses the line on appropriate communication with a professor — yet another university policy.  I would inform the student that if he/she continues to communicate in that manner, the email strand will be forwarded to the Academic Dean for investigation.  If it is in person, I would likely tell the student that such communication crosses the line in terms of appropriate discussion of the course.  If further discussion is needed, then we need to make an appointment with the Dean to discuss exactly what is meant by that statement.

  • frankschmidt

    Tenured Professor.
     ”The policy on xxx is in the syllabus/Provost’s website/Student Handbook and I cannot in fairness to the other students in the course make an exception.”

  • newsoffice

    First girl- Classes you miss can count against you as  the class has an attendance policy. 2) Information is posted on Moodle which you can retrieve or ask a student for their notes. A final
    exam can be missed and rescheduled only with a doctor’s note.

    2)   would tell the kid whose father was president of the Board of Regeants that I required a written request from him explaining the reasons why he needed to take the exam on another date and I tell him his request would have to be co-signed by his father as he would be missing the class to meet with his father.

    The last two I would ignore.

  • 22078549

    A general response (that has the benefit of my actually believing it) goes along the lines of, “What you are entitled to is what you contracted for.  You contracted for both a clear course of instruction AND my certification of your achievement in that course of instruction (in the form of a grade based upon the criteria clearly stated in the syllabus).”  
    That is really quite a lot for the money.  Any additional consideration debases the value of what I am providing.

  • 22038540

    Depending on the time in the semester that these interactions occurred, my response would be (1) you need to take this class from another professor because you will not be able to pass my course. See syllabus for course policies; (2) you have now failed the class (even though it is only the fifth week.) If you drop before the end of the ninth week, you will have a W and not an F. (3) If you continue these harassing and insulting remarks, I will be reporting you to Student Judicial Services; (4) These are my policies. If you have further questions, my department head is Dr. X and can be reached at 555-xxxx.

    I am a senior tenured professor at a public university and recognize theatre when I encounter it. I reward it appropriately.

  • 22121597

    Full disclosure:  I’m not faculty– one of those administrators.

    I think you should be covered by institutional policy on such matters so the late start or the early departure or missed final means that they take the lower grade or are reported as absent.  You’re not helping the student if you don’t and you’re becoming an enabler (co-dependent)  in their immaturity.  Most faculty will be very supportive of you no matter your status. 

    If a student says, “I’m paying your salary!”  The appropriate response is the following:  “Yes you are and you’re paying me to tell you exactly this.  I want you to get your money’s worth.”

  • landrumkelly

    These are easy.  (You should work where I worked.)

    (1) She e-mails you the day classes begin and states that she won’t be
    able to attend the first two weeks of classes because she’s on a family
    vacation in Europe. . . .

    Response: I will be happy to submit a “W” for you.

    (2) He tells you that he can’t take a test on the planned date because he has an appointment with his father who is, the student reminds you, the president of the Board of Regents for your university. . . .

    Response:  You will get the grade that you earn.  If you miss an exam, you will receive an “F” for that exam unless you have a documented medical emergency or some other equally compelling reason. 

    (3)  She claims, “I [my parents] pay $50,000 a year to this school.  I expect
    my money’s worth from you.  And my money’s worth is an ‘A’.

    Response: Did you know that bribery is a felony?

    (4) He tells you. . . , “I can buy you.”

    Response: Well, no, no, you can’t.  Don’t try.

    Okay, so I am not quite that tough or inflexible, but I am going to come down pretty hard verbally on anyone who expects special treatment because of wealth or social connection.

    Until recently, I taught at a “Black college.”  The first semester I was there, one of the students piped up in class, “Dr. Kelly, we like to think of you as our house negro.”  He made an “A” for the course and went on to do well in a prestigious graduate school (to which I wrote an excellent letter of recommendation).  Even so, every time he calls or visits, I somehow work in some kind of amusing reference to my being his “house negro.”  (Where education is concerned, I do believe in following through.)

    Landrum Kelly

  • bemusedprof

    I think of myself as a tenured ful professor, although I actually retired at that rank, and now work for another university as an adjunct.  I am aware that many people can’t follow my advice, but generally I have an on/off switch.  I am very flexible, and allow a great many things.  If you tell me you are sick, that is a good enough excuse for me.  Just this morning I agreed to give an early final because air fares home to this student’s Far Eastern country go up for summer the day before my very late (university-set) final.  But all of the examples you use here are easy.  As Nancy Reagan would suggest, just say no.  Going on vacation during the term?  Dad bought tickets for the family vacation starting before finals?  Got something better to do than take the test? Sure, I would have no problem at all signing your drop slip to make sure that you get a W rather than an F in the course!  And I walk away.  And, EVERYONE pays $50,000 at this school.  If you are not getting your money’s worth, and I concede that you might not, then I recommend transferring – for example, Northern Virginia Community College provides an excellent education for $4000 for 30 credit hours a year (in-state).  I’d be glad to share the URL of the web site.  You can buy me?  You might be surprised at how high my price is, but just in case I will have my agent contact you to discuss your bribery offer.  He also serves as chair of this department (or the head of student judiciaries).  And, I will, immediately.  Oh, it wasn’t a bribery offer – you just wanted me to know that you are rich?  No problem.  That’s great.  My only power is that I can flunk you.

  • renprof

    Tenured professor–but I also think some version of “the policy for xxx is in the syllabus” works. For the first student, who hasn’t seen the syllabus yet, a quick redirection to the registrar’s office site will work.

    And thank God I almost never have to deal with the last three examples anymore.  It’s one of the benefits of teaching at a modestly-priced public comprehensive university. Heaven bless the non-entitled students. I do sometimes hear some version of “I’m paying your salary,” which technically isn’t true, as students barely cover a third of the cost of tuition.  ”I paid for an A” I mostly just ignore, to be honest. 

  • newyorkyankees

    Resopnse for #4: If you can buy me already, then why are you here taking classes?

  • newhill

     First, I do need to confess that I also have the luxury of being a tenured full professor now, but even when I was a junior faculty member I handled the kinds of situations described in the same manner as described by bemusedprof. His or her responses are right on the money. Now, as a junior faculty member, my knees quaked a bit after such incidents but I stuck to my guns and students learn that you are fair and flexible but also not someone who can be threatened, bribed, or taken advantage of.

  • 5768

    From my experience the number of students who come across as “entitled” is in direct proportional to the inability or failure on the part of myself to be assertive (in gentle fashion, of course) in and out of the classroom on all sorts of matters of policy. One’s ability to be professional in such matters takes time and experience to develop (I can’t say I saw it that way when I first began teaching, however, as my idea of ‘professional’ was colored by my considerable lack of experience–for a good many years until I wised up). When students sense no-nonsense on the part of the teacher, evidenced in part by published syllabus policies and the teacher’s firm (in gentle fashion, I repeat) adherence to those policies, student entitlement may not vanish but does appear to recede into the background. In other words no-nonsense takes time to develop, as does patience and professionalism.

    Sometimes, however, what has been effectively suppressed will resurface: the student will go directly to the Dean of Students, who in turn will register the student’s request by email directly to me on behalf of the student. Incipient institutional codependency and triangulation of the faculty/student relationship, diffused responsibility, two against one, call it what I will.

    Thanks to your article it has now occurred to me that I shall henceforth respond to the Dean of Students that, in accordance with my syllabus, “requests are to be registered in person” by the student and not by the Dean of Students. Will see how this flies.

    Full professors must repeatedly set the tone for their own classes. Not that junior faculty are not to do the same, of course. When students perceive vulnerability a certain percentage will be certain to take advantage of it.

  • patrickrutgers

    The post is missing a rank: grad student instructor. That’s me, and there are many many more out there dealing with the same students for less money.

    I treat all of my students like students at a world-class research university are supposed to be treated. They don’t get away with any of the examples described, and they try to get away with worse. In terms of details of what I do/say in the moment, I find inviting them to my office to talk about things almost always results in never hearing from them again. But I’ve also been able to remind them: this is what a world-class university education looks like.

    You see, my take is only partially connected to me being a grad student. It is also informed by a current crisis at my university. It’s a story for another space, so briefly: the governor of my state has threatened to shut down my campus at Rutgers University and hand control and ownership of it over to a little school you’ve probably never heard of called “Rowan.” This is proposed in the name of “creating a world-class research university in South Jersey.” I’ve spent a lot of time writing, saying, and listening to people say, “There already is a world-class research university in South Jersey. It’s called Rutgers.” And this is a constant reminder about teaching. I see my students at public forums protesting the takeover, waving signs at rallies…It’s all been invigorating for my teaching. As I and so many others are putting so much energy and attention into trying to convince a crazy Governor, a local political boss, an opportunistic interim at Rowan, and the general population of New Jersey that we are a world-class research university, I need to also give my students a world-class research university education and hold them to world-class research university standards. Our students are on the front lines of this battle distributing fliers, collecting signatures, attending Senate hearings, making phone calls and fighting for their rightful access to a Rutgers education. And that means I have to do my part and give them one.

    I’m certainly not happy this situation has come up at Rutgers. But it has been a very real and constant reminder of what we’re doing here and of what our expectations have to be. At times that’s meant saying in class, “As you know, you are at a world-class research university. That means you come to class, you do the readings, you pay attention, you take notes, and you earn credit. This is what we do.”

    P.S. One of our undergrads made this: http://www.r2rmerge.com/

  • bobkochs

    Regarding the money’s worth scenario. I had an irate student stand up in the back of a classroom once and say something like, “I pay taxes in this state. I’m your boss, and I want what I want.” I burst out laughing, genuinely amused, and that deflated her. I said we could talk after class, and she did not follow through.
    But my main approach when this sort of entitlement problem comes up (usually in connection with a graded item I have returned) is to hand it back to the student and say, “Please show me the excellence in your work. Somehow I didn’t see it. If you can show me A quality work, that’s what you’ll get.” They usually sputter something indignant, then back off.

  • azetan

    As a Program Director of an academic program, many of these entitled students end up with me when my adjunct instructors don’t know what to say to them.  As with most institutions, there are policies in place that I generally refer to because no Adjunct or PD will be fired for following policy.  Ours states that when a student enrolls in a course, they are agreeing to attend the full date and time span listed in the course description (for example #1 and #2).  I’ve only encountered #3 in the past once, in which I said “I am not aware of any policy in place that states that to be the case.  Perhaps if you showed me where you saw that stated, I could be more helpful.” (The universal “no policy for that reply).  #4 – I’d be speechless if I was told that.  So speechless, in fact, that perhaps the only proper response would be to laugh.

  • esselle_

    As an adjunct, I work for several schools, two of which are a state college and a local, regional university. I believe I am fortunate, in that, first, I’m quite a bit older than the majority of students (I’m old enough to be a grandmother to most). While it may not always be the case, I think that some respect my age and behave accordingly (although, granted, not all do).

    Second, though and looking to the institutions, the chairs at each of them are exceptionally supportive. I do not hesitate to seek their counsel and advice as needed and necessary and each has, at least to this point, supported any decisions I have made concerning student behaviors.

    The majority of my classes are online, so, just looking to the first example and there have been folks write me with similar situations, I usually note that the course is completely online and, as the student has emailed me, he or she must have, at the least, some intermittent access so I expect him or her to complete the work as assigned.

    An interesting set of experiences I did have, though and as an adjunct, was with a student at a rural, junior college. Of these experiences (and there were quite a few, most of which I construed as attempts to control or manipulate), the one that strikes me the most is that, during one class period, the student apparently decided he’d stand throughout the entire hour and fifteen minutes (he usually sat with several others at a table towards the front of the class that aligned with a wall, so he wasn’t obstructing anyone’s view). There were only about 20 students in the class and we met in a rather small room (seating for about 35), so it was noticeable, but, as he wasn’t interfering with anything, I didn’t say a word about it and continued with my lesson plan for the period. 

    I suppose I could have asked him about it, but I thought it best just to ignore the behavior and, although his attitude towards me didn’t seem to change, I had no further issues with him after that.   

  • robjenkins

    I’m a tenured associate professor. I wouldn’t be able to keep myself from laughing out loud if a student said any of those things to me–in the student’s face, if he or she was standing there. I’m not necessarily recommending that response.

  • dbraley51

    All of those scenarios are received by all of us at sometime.  I like the one of just stopping with the disruptive class behavior. That happened last week and I just said – I am done – class is over. Later that week I told the 3 that were causing the problems to either stop or go and drop my class.

    Another good one this week – one of my current students told a previous student that she has me wrapped around her finger and that if she misses class I won’t do anything – my response to this one – F for the lst half of the semester and the questions to her “How’s that working for you?”  We’ll see if she does it now that she has been elected VP of the Student Government.  If you are that high up on the totem pole, you better prove to your peers that you are worthy of your position!

  • marvchron

    My best response to the last item is “unfortunately for you, I’m not for sale.”

  • shakenandstirred

    I occasionally receive the “I paid for my A” comment.  I have two responses.  One is that if her parents paid $50K for her to be here this year, then we expect her to do $50K worth of work.  In my experience said student is usually doing more like $5 worth of work.
    The other response I borrowed from my colleague, who tells students that paying college tuition is like buying a very expensive gym membership.  You are buying access to expertise, facilities, and other resources – but the results are entirely up to you.  If you never actually go to the gym, don’t work out on your own, and don’t change your lifestyle habits, then you will not see any results.  But that is not the gym’s fault (and, as anyone knows who has tried to get out of a gym membership, they are not going to refund your [parents'] money, or fire the trainer whose classes you never attended and whose expert advice you never followed).

  • http://twitter.com/TenuredRadical Claire Potter

    As a tenured full professor:

    You missed one: “I’ll be leaving two/three/four days early for Thanksgiving/Christmas/Spring Break.  It’s not my fault:  my Dad’s travel agent bought the ticket without asking me.”

    Before I left Zenith, I had taken to covering this in the first class.  “Please tell your parents that if you leave early for vacation it is an unexcused absence, and they must ask you before making any travel arrangements.”

    I don;t know why this, of all things, irked me so much, but it did — maybe because they were doing what they wanted but blaming their parents for it — and probably using the extra time to  visit a friend rather than go home.

  • jranelli

    the most difficult student is the one whose sense of entitlement is, in effect, vested by compromise from other teachers or deans that have empowered the artful dodger before she/he shows up on one’s class roster…a senior professor should need no help putting a stop to such a career, a junior or adjunct should be able to count on the support of his/her chair and senior colleagues…a few solid rebuffs can mark a department as a “no fly zone,”  which actually benefits the kids who show up ready and willing to play and whose appreciation at being protected (the real priority) from energy-draining self-servers is palpable.

  • hank_devereaux_jr

    Seems to me this is really an exercise in “conflict resolution”  — a subject about which there are many excellent books.  Examples of how to handle conflict resolution, include options for defusing the situation — e.g., use humor, play dumb, etc., — or turfing the conflict to someone with more authority (e.g., a department chair).

     The issue of rank becomes relevant because a professor with tenure isn’t forced into a position of conflict resolution.  The tenured professor can just hold his/her ground on maintaining standards.   Faculty whose positions are more tenuous don’t have both options. 

  • newyorkyankees

    Response to #3: You paid for the right to register and take classes. Whether you get an A is up to you.

  • supertatie

    I like “At this school, everyone pays $50,000.”  :)

    Seriously, though, a colleague (untenured, though a contract employee) read me a comment a student made on the end-of-semester evaluation forms that said, “I know you are only a [contract employee] and will never be a tenured professor.  Ha ha ha.”

    What I found interesting about that remark is that I would have had no earthly idea when I was a student what a professor’s title or rank meant.  Or cared.  The specificity of that remark suggested to me that someone – another faculty member, perhaps – was feeding the sentiment. Or else the student had been doing some digging on the university’s HR website.  Either way, it’s weirdly hostile.

  • doctor_r

    Tenured B-School Associate Professor/Department Chair
    I used this identical analogy after the first exam and asked three specific questions:
    1. Are you making the most of the resources available to you?
    2. Are you getting your money’s worth?
    3. What can you do the maximize the value of your membership (in this course)?
    I few students understood.  The rest didn’t get it.  Entitled students seem to expect that the faculty will tell them everything they need to know in order to perform well.  If they don’t perform well, it’s the faculty’s fault.

  • barbrad

    I teach at a community college, so very few of my students travel to Europe or say they can buy me.  On the other hand, I do have students email me the first day of classes and say they will not be able to attend for the first several weeks because of __________________ .

    I feel great annoyance at communications like that.  However, I calmly tell the students that everything we will be doing – I teach math – all the topics we will cover and all the work they will be responsible for are on the syllabus and on the Internet.  I tell them to make sure to take their laptops with them, and I will see them whenever. 

    Secretly, I know these students will probably flunk or withdraw, and I just let the bad feelings go.  After all, there is nothing I can do to control anyone, especially people who are (technically) adults.  We do not have a Math SWAT Team to send after errant students.  They will flunk or withdraw and hopefully learn something from the experience.

    At least, I pray, let them register with another math prof next semester.

    Unfortunately, in these times of stressed budgets, the entitled students (who do incredibly stupid things) will only add to our attrition rate, thus giving the state legislature that much more ammunition to use against us.

  • elsieboy

     I wonder perhaps if they see us more like car mechanics. After all, if the car fails, it is the mechanic’s fault (to some extent).

  • mxims

    Assistant professor at a university that has abolished tenure:  Unfortunately, I’ve encountered all of the example scenarios and, to top it off, our administration enables these students to get away with this boorish behavior.  They’ve even assigned a grad student whose responsibility it is to administer tests to those students who happen to be traveling through Europe, attending an NCAA event, or visiting “dad on the board of directors” during the school’s designated exam period.  In some ways, this makes the situation easier, because I can just say, ” Please see Grad Student Elizabeth with your issue.”  But the burden is still on me to come up with a different test (to prevent them from passing the test contents on to friends) two weeks early or four weeks late, depending on the cruise package or the NCAA sport with which they’re involved.  For that, I’ve learned to mentally roll my eyes and laugh at the absurdity of this university.  Essentially, they are teaching students that their interests are more important than the rules, which is a horrible and destructive message to be sending to our future leaders.  Oddly enough, it would seem that somewhere along the way, this same message was sent to our current leaders, who put their own self interests ahead of the laws.  All I can do, as the university reminds us constantly that even those of us who’ve been teaching for decades can be ousted when our yearly contracts expire, is to deal with the individual situations with humor, hoping I defuse them to the best of my ability, and to pray that our future leaders went to universities whose aim was to adhere to standards, not to kowtow to individual interests.     

  • anafreeka

    Perhaps, the student stood for your class because he had a delicate physical problem that prevented sitting in a chair.

  • http://bonalibro.us Bonalibro

    I would say, “Is that right? Get out your checkbook, then, and we’ll see.”

  • tardigrade

    “When students perceive vulnerability a certain percentage will be certain to take advantage of it”

    In my case I wasn’t trying to take advantage of the vulnerability of a first time GS instructor.  I was just so stressed out and angry it was an almost autonomic response.

  • tardigrade

    Situations such as this highlight the idiocy of the semester/quarter system.  Realistically, how hard would it be for a community college to start another online class every month, instead of starting every class at the beginning of a particular semester?

  • withatwist

    Hear, hear.

    “I pay your salary!” — I tell my students that my tax dollars earned from working at that institution subsidize their tuition.  I pay my OWN salary, and I work HARD for the privilege to do so.

    Or students who use their grades in unrelated subjects to justify a reconsideration of their grade.  The “I got A’s in history and you gave me a B in English!”  In that instance, just tell them their performance in other courses is irrelevant to the discussion at hand.

    I’m really not sure what else to do about these kinds of students other than to be as rigid as possible with written policies — but in that case, you can’t give ANYONE any leeway EVER, because it might get out that you cut someone some slack.

    Basically, some students will always try to derail you in discussions.  Don’t let them.  Ignore EVERYTHING they say that isn’t DIRECTLY RELATED to the course.  Say something like “I’m not sure what that has to do with your participation and/or performance in this course.  Could you please clarify?”  And keep doing that until they get down to the bare-bones of their “argument” — “I WANT AN A!” … Then you can rightly say:  ”Okay, check your syllabus to learn how to earn it.”  Don’t get into arguments or discussions with them.  Just force them to strip their arguments down to the bratty core and sometimes even they will see that what they’re asking for is ridiculous.

  • olds1368

    As an Instructor, I enjoy having students provide these excuses to me! Recently, I had a student email me two hours before class to tell me that her boyfriend had recently purchased a car and she wanted to be with him when he picked it up. She then proceeded to tell me that I needed to email her the ppt, notes, and assignments for the class…..weird how the delete button was accidentally pushed :)

  • missoularedhead

    I used to give students notes and powerpoints and all of that. No more. Sorry, but if you can’t be there, get it from someone else. Simple as that.

  • nampman

    I agree with the advice about stopping the lecture until the disruption ceases. That technique has never failed me.

  • mvclibrary

    Adjunct professor who’s seem a lot of entitled behavior.
    Unlike some of the other posters, when students come to me with exam excuses that may or may not be legitimate, I tell them not to worry – I’ll just weight their final exam enough to cover the missing exam. Students typically hate this because my finals are known to be harder than in-semester exams, but I wave their excuses away as though I’m doiing them a great favor. Works every time.

  • baddogsc

    Past tenured professor of small college, currently lecturer at large, tier one University.
    One student told me “My mother pays enough money for tuition that I cannot accept a C for this semester.” My reponse: “Speak to the Administration regarding the cost of tuition-I am not involved in this. You earned a C because your final average score placed you squarely in the middle, or C range for the course.” I then get a call from the Dean saying the student’s mother called him and told him that I said to the student that “he is a C student.” The entitled will twist your words and the parents have access to the highest level of administration.
    Regarding incivilities, I ask the class each session to please close their laptops as is written in the syllabus, and one student refused. I stopped lecturing and waited a full 5+ min. while the class stared at this person. He finally slammed his computer shut and put his feet on top of the seat ahead of him. I then resumed class without a word.
    I understand that since I was an undergraduate, the paradigm has shifted from the university being faculty-centered to student-centered. I am ok with this; it’s just the way it is.
    It is encouraging to know that I AM NOT THE ONLY ONE this happens to.
    Higher education is the only business where the customer wants less for their money. A shame, but it’s the way it is in the US for a variety of reasons.

  • mollie_f

    Well, here’s another wrinkle on this kind of student. I’m a librarian, and part of my job is handling fine appeals–I’m the second line. If your fine appeal has already been rejected, but you want to appeal the rejection, I’m the one who deals with it. Whenever the Circulation Manager gets a negative response from someone who’s appeal has been denied, she gives me a heads-up that someone may be contacting me with an appeal. Two weeks ago, she warned me that a very irate student had responded to her rejection of his appeal. Keep in mind that we send reminders to all patrons that their items are coming due soon and they can renew items online unless they’ve already become overdue. This particular student has quite a history of overdue notices and having to pay to replace lost items. He called the Circulation Manager in a rage after receiving the e-mail denying his appeal, claiming to be the brightest student in the English Department. He then threatened to tell the English Department about the fact that his appeal had been denied. So entitlement doesn’t always stem from financial or social status. The CM told him that he could appeal the denial of the appeal and gave him my name, phone, and e-mail address. He hasn’t contacted me.

    I hope it’s needless to say, but we have heard nothing from the English Department, either.

  • rod2312

    It seems to me that what one responds is not only linked to one’s position (eg tenured versus untenured versus contract labor) but also to how the administration generally handles cases.  If there are “entitled students” then someone has put them in that position or they have had some previous experiences to make them think that they are entitled.  I worked at a place where some students informed me that students “got rid of” the last person in my position via the evaluations.  Judging from my experiences with the administration there, I would guess that was not an exaggeration. 

    Responses then often depend on how much the department and the administration back up the professor.  In a precarious situation, one should not give in to student abuses, but at the same time the responses have to be much more diplomatic.

    With regard to the “I [my parents] pay” – in many cases, it is in fact the student loans that are being used to pay. Unlike the olden times when I was in school, many of us were held accountable for our grades by (sometimes self-interested) parents.  It seems to me part of today’s entitlement comes from lack of accountability for the students – administration will back them up as they don’t want to lose clients ($) and we aren’t allowed to discuss progress with their parents (even if they are dependents) if they are at least 18 years old.  But then again, their parents might also feel entitlement – welcome to the US.

  • proftowanda

     Well, to continue that analogy:  No, some students are just lemons.

  • proftowanda

    In a sports-crazy town, I get “I’ll be away for a week at spring training” for the local pro team, or “we always go to the NCAA for a week” for the kid of the (incredibly well-paid millionaire) campus coach.  Fine, your call, and your grade will reflect your absence from the test, etc.

    However, I’m not inflexible.  I also get first-generation students whose parents do not understand college schedules and put them in a fix.  An example was a student whose family was going to Mexico after classes ended but before the final exam, a last visit to say goodbye to her ailing grandfather.  I had the student’s parents contact me to verify the information, and we worked it out — but the parents also volunteered that they never would do so again.

    I was not going to stand in the way of a final opportunity to say goodbye to a grandparent. . . .

  • elsieboy

    I agree!

    Maybe they also see us like medical doctors giving diet advice? I’ve noticed a similar attitude amongst fat people being told they need diet and exercise: a combination of outrage, what does he know anyway?, and doesn’t he realise I’m only human?

  • renellin

    I have read a lot of comments about the teacher just sticking with his/her policy, and I do agree; however, in practice I have noticed a lot more leniency in most teachers. Part of the difference is the student contacts the professor on the first day of class with all of her ‘requests’. I do not consider myself disruptive, but I have been in a position to have asked for accommodations outside the syllabus. If the student had contacted the professor before signing up for the class, and said can I make this accommodation, and here is what I am willing to do to catch up or work independently. Asking for repeated accommodation because you have other plans than to take the class, well, that asks for the explanations you-all are putting forth.
    Sorry also about addressing the example, but I thought it was important to note that teachers can be very accommodating under the right circumstances. I thank goodness for you!

  • renellin

    I believe it has a lot to do with the structure of financial aid.

  • greatexpectations

    The scenarios above are symptoms of entitled, yes, but also empowered. As a parent and an educator I insisted that my then 3 year old could confidently and politely ask the waitress for more water, please. The level of empowerment instilled in this generation can easily be mistaken for entitlement.

    Asking for exceptions to any situation should be in accordance with a university policy without regard to the financial pursestrings that might have some mitigating effect.

    Any behavior otherwise might set up a disparate impact case, and therefore cause greater financial burden for the universisty.

    If the student pushes, ask that they put it in writing what they expect and why they are subject to mitigating circumstances. If they are empowered, they will pursue. If simply entitled, they will likely relent.

  • http://www.facebook.com/people/Antsy-Kuhnwisse/100002159499682 Antsy Kuhnwisse

    Really?  You both say it always works to stop lecturing?  I believe I’ve seen it *not* work a number of times.

  • nampman

    It has never failed me in 23 years. You may have to wait for it to work, but I use it almost every semester and never have to do it more than twice in the same class.

  • EllenHunt

    Brrrring. Brrrring. “Hello?”
    “Hi. Is this Regent Mucky-muck, father of Junior Mucky-muck?”
    “Uh, yes. Yes, it is. May I ask who is calling?”
    “Yes, of course. I am professor Hunt, and I have your son in my immunology class.”
    “Uh, ok. So, to what do I owe the pleasure of this call?”
    “Well, you see, your son informed me that he just can’t manage to come to my final exam. He says he has a meeting scheduled with you at that time and it is so very, very important to him, so I simply must give him the exam later. When it is more convenient for him. After his friends take it. He has been quite insistent. Very. You are, after all, a regent, as he reminded me with some vigor.”
    “Uh-huh. I see.”
    “So, I was just calling to make sure. Can I count on you to have him talk to me tomorrow about the exam date?”
    “Uh, yeah. Yeah, I think I can do that. No problem.”
    “Thanks.”

    Looking up at Junior Mucky-muck across the desk from me. Smiling cheerfully.
    Junior Mucky-muck is looking rather green about the gills.
    “Well. I’m sure that we will all be able to work something out with your dad.” Bright smile.
    “Toodles.” Cheerful, vigorous hand-waving by me. (Hoping he manages to clear my office door before he throws up from anxiety.)

  • EllenHunt

    “I can buy you!” – Student.
    “Really? Well! Hold on there while I turn on my videocam. I’ve always wanted to get a lot of hits on Youtube!”
    “Wait! Wait! All I can see is your backside! That’s no good! I need to get your face on camera here!”

    If student doesn’t have the sense to run, turn that puppy on and get taping. (Oh, dear. I do show my age. Tape. The ignominy.) Get the whole thing recorded. Be sure to ask their name. Ask them other questions, like what they had for breakfast, lunch and their plans for the weekend. Tell them this is for Youtube. When they leave, send it instead to your chair. Let him/her post it to Youtube if they want.

  • esselle_

    That is a thought, and I had considered it, but I find it highly unlikely as he was quite the challenge prior to that, although not after.

  • rsgassle

    My predecessor in my first job was said to have done the following: when a student said “I pay your salary” he said “your tuition is not that high.”

  • rsgassle

    Sometimes they think they are already worthy. The first day of statistics class (!) the president and vice president of the student government were talking and looking at the laptop of one of them. I called them on it, and they said “but this is important.” 

  • rsgassle

    (1) She e-mails you the day classes
    begin and states that she won’t be 
    able to attend the first two weeks of classes because she’s on a family 
    vacation in Europe. . . .

    Response: I put in the syllabus for the first session, “Plan your spring break and summer
    vacation. Book your flights now.”

    I teach at a very international college, so some student
    excuses are actually legitimate. One student told a colleague of mine, “I’m
    sorry I missed the first two weeks of class, but the monsoons wiped out the
    airfield at my family’s tea plantation, so I couldn’t get out of Bangladesh.”

    I also taught part-time for NATO. One student said “I’m
    sorry I can’t be here for the class next weekend, but I am the personal pilot
    for the commander of [NATO], and we’ll be in Bosnia.” I knew better than to
    say, “and you think that’s more important than this class?”

    (2) He tells you that he can’t take
    a test on the planned date because he has an appointment with his father who
    is, the student reminds you, the president of the Board of Regents for your
    university. . . .

    Response:  I used to have a policy. All excuses are valid,
    and the makeup is always harder than the regular exam. After all, students have
    more time to prepare and take it at their convenience.

    (3)  She claims, “I [my
    parents] pay $50,000 a year to this school.  I expect
    my money’s worth from you.  And my money’s worth is an ‘A’.

    Response: Then I hope you earn it.

    (4) He tells you. . . , “I can buy you.”

    Response: From whom?

    Above all, smile and be matter-of-fact. After all, the
    student’s grade is your ultimate response. 

  • jsibelius

    I wouldn’t warn the student on a comment like “I can buy you.” The student knows very well that isn’t acceptable.  That’s something I would leave to someone with the authority to deal with it in earnest – namely someone who has the power to start disciplinary proceedings, should it be deemed necessary.

    Good points, all – this is exactly why our employers have 4″ thick policy manuals.

  • rdemaria

    The described situations are all grounded in a fundamental lack of respect for learning because the entitlement obscures a recognition of values. This is a critical lesson that must be learned – hopefully before they enter the work force and derail their careers with an entitlement attitude. Thankfully we can teach them these lessons when they act out as described. I’m always grateful for these opportunities because I feel as if they are playing with explosives in the safety of my course’s learning crucible.  All of the proffered solutions posted above offer thoughtful approaches to address these situations as teachable moments for the student. An equally difficult situation occurs when the student works very hard in a visible way, but the quality of that work is simply not ‘A’ grade material. Their class participation is prolific but average at best qualitatively. Their discussion forum and blog posts are voluminous, but average. The entitlement attitude fuels a belief that ‘if I work hard, I get an A.’ While we all know being clear about the performance bar for grades in our syllabus and in our ongoing feedback is critical, the entitled hard-worker refuses to ‘hear.’ In my first class of the semester I go to great lengths to explain the performance bar for grades in detail but I also explain that effort alone does not drive the grade. I try to conclude with a smile by explaining, “In fact, the last time an “A” for effort counted was kindergarden & it’s been downhill ever since for me!” In my feedback on assignments I regularly explain what the student needed to do to get to the next grade level.  Notwithstanding all of this discussion there are always one or two who insist they worked hard enough for an ‘A.’ The tragic fact is that they believe it and truly are not open to improving because they’ve decided they know better. While I know they are wrong, I am always disheartened that the classroom experience did not disabuse then of this very dangerous mindset that will surely hurt then in their careers. Simply put, they ignored the explosion and are heading straight into the minefield of life – a classroom failure. I welcome your insights.

  • Jill Rooney

    When a student tells me that he or she has paid for the class and deserves an A, here’s what I say: “No, you have not paid for this class. You have paid for access to this class, and to my knowledge and experience. What you do with that access is up to you.”  

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