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Citation Software, or How to Make a Perfect Mess

September 12, 2011, 6:31 pm

Preparing notes and bibliographies in a consistent style has long been one of the less glamorous tasks of academic writing. And now, with the increasing use—or rather misuse—of citation software, it is surely one of the most rapidly degenerating.

A recent poll of university teachers who happened to e-mail me the other day showed that although four of the six require students to use consistent styling in notes and bibliographies, there was generally no close monitoring of the results. Four of the six also replied that in their own published work they expect notes and bibliographies to appear in a consistent form. However, there was a suspicious vagueness as to exactly how and when this miracle of consistency would emerge.

So it’s not surprising that students and scholars are turning to automated methods of getting citations into some kind of shape. And it’s even less surprising that—judging from the manuscripts that land on my desk—they seem pretty well content to submit the resulting mess without much scrutiny.

Browsing the tutorials at YouTube, you can quickly perceive the power and usefulness of citation software applications like EndNote, RefWorks, and Zotero, which promise to format footnotes and bibliographies with the click of a mouse. But all three of the videos I viewed at random showed even practiced tutors hitting potholes—for instance, here (“Oh, no—I don’t like to have this title—I want to have the short form”) and here (“It looks like this reference isn’t correct … but let’s just pretend it’s right”) and here (“Go back to your Word file, and OK, let’s go look for it … OK, it didn’t come over … what you’re gonna need to do is … ”).

Never mind demanding Chicago style of my authors—all I ask is that a style be reasonable and consistent. But instead, thanks to the use of citation software, I frequently encounter the use of notes style in the bibliography and vice versa, all perfectly and disastrously consistent. The result for the reader is confusion and inconvenience. That’s because a citation written in bibliography style is broken into little pieces by periods. Thus, when more than one citation appears in a note, the profusion of periods obscures where one source ends and the next begins. Likewise, a note in bibliography style puts the surname first, Saller, Carol, Book Title, which makes for bumpy reading in a note, which should read as normal text.

That surname-first business, on the other hand, is essential for a bibliography, where readers want to scan the alphabetical list of citations. If entries are prepared notes-style, with the author’s first name first, the alphabetized surname is buried partway into each entry.

In addition to ease of reading, consistent styling provides essential information for cataloging and locating scholarly works. Librarian Sarah G. Wenzel at the University of Chicago’s Regenstein Library confirms that citation style truly does matter, especially to those researching in unfamiliar languages. Discerning an article title from a journal title is difficult enough in notes where the elements appear in random order and various styles; try doing it in Hebrew or Arabic.

Manuscripts with wonky citations sometimes go back to the author for repair, but more often, I simply set to work. The cost for the writer is that publishers’ budgets and schedules simply don’t allow unlimited attention to one manuscript. If your editor has to spend a day cleaning up your documentation, that’s one day less she can spend on the stuff you’d really like her to be tuning and polishing.

In an ideal world, academic copy editors would own and be facile in all the most popular citation applications and able to click the clunkers into shape in no time. But that’s hardly realistic—or reasonable. Not only are there expense and training issues (not to mention access to institutional databases that the largely freelancing editing community does not have), but the fact is, citations are best organized and formatted by the author. Rather than ask editors to acquire and learn all these programs, the writers who choose to run them should be expected to conform their work to their publisher’s submission requirements.

Professors could start by encouraging a higher standard in student papers. Ms. Wenzel points out that classes and even one-on-one instruction are typically available at university libraries.

If students—future academics—learn the software, maybe there’s hope for scholars (and copy editors!) down the line.

 

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  • v8573254

     I just love this because it displays the fusty, wonky turn of mind which many of us, well – me, have.
    Anyone else ever found that doing the notes and bib take almost as long as writing the article/conference paper/article?  For the bib, I pile my books or copies on the floor in the proper order and one by one, pick up, enter – with maybe a quick thumb in Chicago or MLA or the required form – plunk book on left side on floor.  
    Leave books there until you need the space for the next stack.

  • http://www.arrantpedantry.com Jonathon Owen

    As a copy editor for a small academic publisher, I have to say, “Hear, hear!” I spend far too much of my time cleaning up disorganized end notes—which frequently involves looking things up in Google Books or at the library to fill in missing information— when I could be spending that time polishing the text.

  • http://twitter.com/realmagicdj DJ Weatherford

    I agree that these programs have their limitations, but I think you’re right about a couple of things: one is that success in formatting may mean getting to students while they are young, and the other is that no responsible writer should expect the software to take care of everything for them. (If the software is citing works incorrectly in the text or listing them wrong in the bibliography, either the entry or the citation model n EndNote may be wrong; both of those can be tweaked.)

    I have used EndNote in my own research/writing, and it has saved me many hours (and prevented many headaches) that I would have otherwise lost without it—and that doesn’t touch on its value for storing, searching, and compiling my own notes on the documents in my library. But that doesn’t mean I think I can trust it unerringly to get all of the formatting right; it just means I start about a lightyear ahead of where I would have been without it.

    On the other hand, I work in a discipline that has been “tweaking” its “standard” style for some years now, and the current iteration is too big a mess for EndNote to handle; the style itself is hugely inconsistent. That irritates me as much as inconsistent formatting appears (rightly) to irritate you.

    I’ll defend the programs, but I won’t defend irresponsible use of them.

  • http://tommangan.net/ Tom Mangan

    I do substantive edits for a magazine publisher whose contributors hand in work with end notes (and bullet & numbered lists) all dutifully formatted in Microsoft Word; for publication the first thing I do is remove all their handiwork. So it goes.

  • http://www.facebook.com/people/Allen-Hartman/1710709717 Allen Hartman

    Responding as a parent, and not a writer, one problem is that there are too many styles and, in secondary education, there is no consensus among teachers at any given school, as to the preferred style.  My children have been required to use Turabian, APA, MLA, CSE for Biology,and one History teacher required something called APSA (he provided a sheet for guidance). — Sorry, no CMOS — did not encounter that until they went to College.   Additionally, some teachers had no requirements whatsoever.  Without a consensual format, it is no wonder that bibliographies and end notes are a mess. 

    • music_librarian

      As the librarians at my institution teach our students, there are reasons why different disciplines use different citation formats.  For example, those disciplines that favor currency of information, such as the sciences, tend to use formats that put the date closer to the front.  Humanities disciplines are more concerned with demonstrating the trail of scholarly communication and the way that one writer influences another, so information that enables the location of the item becomes more prominent.

      Another thing that we librarians teach, right from the first semester, is that citation software is only a facilitator, and not the final authority.  It’s ultimately up to the author of the paper, whether a freshman or a seasoned scholar, to check all machine-generated citations against an actual style manual.

      • adam3smith

        I’ve never found that explanation very satisfactory. I’m fine with the existence of one Chicago, one Harvard, and one Vancouver style for different purposes
        But different disciplinary use doesn’t explain why in the social sciences the American Anthropological Association, the American Sociological Association, the American Economic Association, the American Psychological Association, and the American Political Science Association each have their own Harvard style, each containing pretty much the same information but each formatted in different ways.
        Why the Chicago Manual feels the need to publish a Harvard style in addition to its more popular note-based style (a least MLA has gotten rid of its note-based style). Why every medical publisher feels the need to tweak the existing Vancouver/NLM guidelines by including an extra space here, making the volume number bold, requiring full instead of abbreviated page-ranges etc. It’s absolute insanity.
        I code styles for use with Zotero (and Mendeley/Papers etc. – it’s an open standard). The fact that we currently have/need more than 400 different styles and continue to expand that list is just crazy – and the blame for that rests squarely with the editors and publishers, not with authors.

  • blendedlibrarian

    Citation mess? More like citation madness. It seems impossible that a society as technologically advanced as our own cannot somehow figure out how to identify one set of citation rules that would apply universally, and then commit to a single standard. Having dozens upon dozens of formats unnecessarily complicates things, and we can see the impact it is having. Everyone would rather let the software deal with it. Or might this put all the individuals who maintain and update the different standards out of jobs? 

    With respect to the personal bibliographic management software, generating citations in multiple formats is just one function. Even if you never or rarely have to generate the citations, there are tremendous advantages to maintaining your own personal database of all the resources you want to follow and retrieve when needed – and share as well. The other big advantage is the ability to export your citations directly from the library’s research databases into your personal database. Far from being messy, this functionality allows researchers to save time and add some order to mad, mad research world.

    • http://www.facebook.com/people/Carol-Saller/100002198727755 Carol Saller

      I believe EndNotes actually offers more than 5,000 bibliographic styles to choose from.

    • 22113683

      The reason so many citation/bibliographical forms have evolved is that different disciplines have different needs and different ways of using sources.  The information to be provided and referenced in a Chemistry paper, for example, is quite different from what’s needed in a Musicology paper.  I teach CMS because in my field, most of the best publishers and journals use it; APA is an aberration (for us); MLA is maddening.  I don’t think it’s possible to create a “one size fits all” style manual, although I agree that we could take some steps toward consistency in matters such as hyphenation, citing online sources, and . . .?

  • drmork

    Don’t get me started on the multiple printings of APA that has caused confusion for many writers.

  • 12106544

    I’ve published a modest three books, and for each one I created the bibliography and notes manually as I went along. On the one hand it’s a point of pride, while on the other I want what ends up being copyedited to be as close to perfect as possible. The books we write are a form of immortality; we ought to care personally about every aspect of them.

    Rainier Spencer
    UNLV

  • manitoga

    I’ve written many papers using RefWorks (free from my campus).  I’ve also been experimenting with Zotero, and (gasp!) I’ve also used Microsoft Word’s citation tool.  As a former student and current researcher I think that there is a place for these citation managers – that is they have a place as a citation database.  There are quite a few times where I needed a bib listing for a paper that I wrote a few years back because some resource was there that was useful to me NOW, but I could not remember what it was (but the title in the bib would surely jog my memory!)

    I also used to teach RefWorks to undergrads and grad students alike, and I taught these applications mostly as citation/research databases: get all the info, and make sure they are entered correctly from the get go and you will be fine. I did show them the citation tools that reworks had for MS Word, but I always told them to double check the output because it could be wrong!  Computers are imperfect because they are programmed by humans who are imperfect. Just double check your work :-)

  • usaret

    I use NoodleTools (noodlebib.com) for MLA, APA, CMS all without much difficulty. It has saved me a great deal of time. I show my first year English composition students how to use it as well–we even have races in class when working on this topic to see who can generate the correct citation format in MLA using NoodleTools, MS Word, our course handbook (Little Brown Brief) and MLA handbook. Slowest is handbook, fastest (and usually most accurate for students because it prompts them) is NoodleTools.

    We discuss citation as Rainer Spencer does–point of pride, helps establish authority, displays writer’s ethos. If it’s not presented as gotcha stuff, students respond–it’s like a puzzle or game. But it is a pain. I am teaching a class designed for nursing students as well as non-nursing folks, so am teaching MLA and APA in same course. The sound you hear when you cock your head towards St Louis is that of numerous heads exploding…

  • http://www.facebook.com/garymklein Gary M Klein

         I have seen faculty pull their hair out
    after getting a rejection notice from one journal, but given a
    recommendation
    to resubmit it to a couple of different publications.  The
    original research centered on Biochemistry,
    which used one citation format.  The
    recommendation that they resubmit it to a biology or chemistry journal
    forced
    them to rewrite the entire paper in 2 different versions, because the
    in-text
    citation formats were so different.
         My colleagues at my former employer
    researched this type of problem in the 1980′s. 
    On the campus of that state university with
    about 20,000
    students, the librarians identified OVER 100 different style manuals
    used by
    faculty when submitting articles for publication.
         In some cases, a British society of XYZ
    had a totally different way of footnoting research than the American
    society of
    XYZ.
         I have also seen over a dozen style guides
    for academic journals that do not have a name for their particular style.  And to make matters worse, often times, they
    did not publish it as a stand alone handbook!
         I have also seen large numbers of journals
    that refer to “the” style manual published by Chicago,
    Chicago University,
    University
    of Chicago, or
    Turabian’s style manual, but
    seldom do they provide the correct name for any of those style manuals!  I have also seen journals that claimed to use
    one brand name of formatting, but showed examples from a different,
    unnamed
    format!
         Many of the published style manuals have
    evolved over the years, to incorporate methods for citing email, web
    pages,
    data files, etc, but few of the ones that are crafted on the fly
    (sometimes
    included just once a year in the back pages of a journal) ever grow
    with the
    times to incorporate electronic resources into their stylizations.
         With that in mind, here are 2 relevant
    citations (prepared in my own personal format du jour) for your viewing
    &
    citation pleasure:
    #1
    of 2:
    TITLE:   Student problems with documentation.
    AUTHOR:  Freimer, Gloria R.;  Perry,
    Margaret M.
    JOURNAL: Journal
    of Academic Librarianship
    ISSN:    0099-1333.
    VOLUME:  11.
    DATE.    Jan 1986.
    PAGES:   350-354.
    DESCRIP:
    Bibliographic citations.
            
    Themes and reports — Preparation.
             Authorship — Handbooks, manuals, etc.
    ABSTRACT:
             Interviews with faculty, a survey of
    20 students, and examination of style manuals revealed that students
    are
    confused by inconsistencies in and multiplicity of styles when
    confronted with
    writing and documenting a research paper. 
    Librarians are urged to teach various citation formats and
    work for
    adoption of standardization.
     
    #2
    of 2:
    TITLE:   Students and rules of style for
    reference
    citations.
    AUTHOR:  Terbille, Charles I.
    JOURNAL: Libri.
    ISSN:    0024-2667.
    VOLUME:  40.
    DATE:    Sep 1990.
    PAGES:   242-254.
    DESCRIP:
    Standardization of bibliographic records.

         Personally, I hope that more professors
    will understand the amount of angst that students experience while tackling citation format for their term papers. 
    Even if students are not procrastinating, it is difficult to
    figure out
    how something ought to be described in a footnote.
          Most faculty at my former employer relied
    on departmental secretaries to figure it out, but they also did not
    know that
    there were so many different brands & persnickety types of citation
    formats.  Other than librarians, most
    people only know the name of a handful of citation formats, and they
    have no
    idea that they are not readily translatable from APA to MLA to Turabian.
          Let alone, which version of APA!

    • carolsaller

      Mr. Klein, your post has gone straight to my heart! I’m going to email it to the MS Editing Department at Chicago. We don’t often hear about the writing process of individual authors, and it’s instructive to hear in such detail of the confusion of choices they face. Until a solution presents itself, I’ll think of you and be more patient when editing notes and bibliographies.

  • http://twitter.com/realmagicdj DJ Weatherford

    @facebook-27502564:disqus You’re right; students (and faculty) really are confused by the abundance of differences in styles from one journal to another, but that business of moving from one style to another is one more argument in favor of the electromagic formatters: if I write an article for a publication in my technical communications world but they suggest I try my engineering world, a touch of a button makes all of the major changes in formatting both the citations and the bibliography. Yeah, I’ll probably have to do some editing before I send the document to either journal, but the lion’s share will be right.

    I’ve also designed my own modification of my student’s professional organization’s style, but that’s because the one they use has grown like Topsy and makes no sense; I’m not familiar with any other style that is such an unmitigated mess, but I suspect it’s not the only one in existence.

    @Carol Saller Yes, EndNote has a bazillion styles to choose from, but when I needed APA 6 when it was new, I found that the one on the EndNote site was wrong. I needed about 30 seconds to fix it, but it made me skeptical of all of the others. (And some experience has shown me that—at least up to a few months ago—not all of the available styles match the author guides for the journal they’re supposed to handle.)

    • carolsaller

      @DJ Weatherford, I don’t wonder! Chicago just changed its author-date citation style, and who knows when the software will catch up to it. We don’t make changes lightly, and we make them only at the time of a new edition, but even so…

      • adam3smith

        CSL as used in Zotero, Mendeley, and Papers has the up to date 16th edition author-date style.

  • markstoneman

    One major problem with reference software is that it is only as good as the consistency with which its user puts data into it. If data is inconsistently formatted and incomplete, the result will always be a mess. If authors are going to depend on this kind of thing, then they will have to occasionally spend time editing their databases, making sure that their data is complete and consistently formatted. That includes special forms for the unusual types of citations, like the archival ones, special reprints and whatnot.

    Another thing that leads to citation confusion when I’m editing: scholars assuming that everyone understands what the numbers and abbreviations for their archival citations mean.

  • dpmccain

    I “train” my students in Diana Hacker before introducing them to the citation tools.  Even though the sites have pop oups that warn, “you must know the correct capitalization” many believe that they just randomly keyboard information, and it will be correct.  By building the foundation through a lesson in class (using the LCD projector, several articles, and Hacker), student feel more confident when they begin to use the citation tools.  My favorite is still Easy Bib, even though APA is for pay. 

  • int1989

    It doesn’t help that the programs sometimes get the citation format disastrously wrong.  When I downloaded EndNote’s new styles for Chicago 16th A&B, I discovered that their 16th B style was garbled beyond belief.  I trust the software so little that for journal articles I still format my citations the old-fashioned way.  It’s easier (not to mention less frustrating) than laboriously proofreading the software’s citations and correcting its errors. 

  • mgt7478

    If I may speak on behalf of college students – I have used MLA and APA (I don’t like APA by the way!) and this semester I found out that the History department will require the use of Chicago Style for all History classes.  Anything that will help us make sure that we cite our sources correctly would be a big help.  And I also learned (the hard way!) that the MS Word citing tool is not really THAT good.  This may be something that needs to be taught in high school if a student is college bound – I got exposed to it my senior year, but it was the “just make sure that you cite your sources at the end of your paper” lecture.
     
    @ Gary, I really loved your comments about finding the correct citation method by subject. @chronicle-b73960cf24799e214724c6cda3041b44:disqus @chronicle-b73960cf24799e214724c6cda3041b44:disqus @chronicle-b73960cf24799e214724c6cda3041b44:disqus 

  • digiwonk

    I loves me a nice, clear, consistent set of notes and citations when I read a text. But preparing one is a different story.

    My problem is twofold: first, my own work is interdisciplinary, finding a home in film studies (Chicago), literary studies (MLA), sociology (APA), and theoretical media studies (Harvard). I simply cannot learn them all. And, as more than rarely happens, a piece I’m writing with one field in mind, winds up going somewhere else, and then allllllll the references have to change. My second problem is that I research the internet, and let me tell you, I have a lot of non-standard publications to cite, and it’s nowhere near clear how to do it.

    My solution is this: my PhD student research assistant. For every piece I write, my RA takes my parenthetical MLA-style citations, cross-references them against our big Zotero database, and creates properly formatted citations and reference lists according the style whims of whatever venue I ultimately aim to send it to. This takes an untold number of hours, an effort that doubles if the piece comes back as a poor fit, and needs to be sent out somewhere else.

    I try to remember that the point of citations and references is to allow others to follow up on our sources, and to verify our evidence/thinking/interpretation. So I don’t know why it all has to be so g-damned complicated. And if you figure that my RA makes $15K per year from my grant, it’s also very, very expensive.

  • http://www.facebook.com/fred.zimmerman1 Fred Zimmerman

    Wong, wrong, wrong. I write research papers for government customers and I cannot tell you how much time the citation software saves me.  And, frankly, as long as they can find the source from the citation, they are happy. One of the commenters below has a $15K research assistant who does nothing but format citations to perfectiion. Tweaking citations to exactly fit an arbitrary format is a colossal waste of money. Form over function.

    The right answer? Focus on improving the software.  But manual citation writing should be, and hopefully will be, a thing of the past.

  • alf11

    I want to say “yea!” and “duh” at the same time.  I teach in a liberal arts field, and there are nearly no jobs in that exact field in the “real” world.  So the debate is a little personal.  But, neither employers nor academics are probably much good at predicting what we need to train “for” in 10 years time.  I encourage my advisees to study what they love, no matter how impractical, but get a minor or second major in something which might make them of immediate interest to a company, like IT or accounting or computer programming or human resources, etc.  Few take the advice, though.  I think that this whole debate leaves out the fact that students actually choose these majors.  Those who think they are choosing practicality often are not, because they major in fields they don’t really like or know much about or don’t realize require graduate work for a meaningful career.

  • danquigs

    You write above that:

    “Colleges need to reframe the question when asking employers what they need. Instead of asking about the jobs they need to fill tomorrow, colleges should ask employers to describe the valuable skills of their best-performing and longest-serving employees.”

    Actually, the AACU has asked exactly those questions of employers for quite some time now.  And the results are pretty much what you yourself anticipate they will be.  Please see the summary chart of responses at:

    http://www.aacu.org/leap/documents/MoreEmphasis_2010.pdf

    • jselingo

      Yes, the AAC&U has been ahead on this front, but in a bad economy it’s worth a reminder since it seems that employers are more focused on their short-term needs rather than the long-term.

  • sibyl

    “What many of those in higher ed fail to realize is that as college has become more expensive, parents and students increasingly view a bachelor’s degree as a transaction.”

    Higher prices have certainly contributed to this mindshift but are hardly the only, or even the leading, factor.  The public sector has retreated from its Cold War-era mentality that supported higher education as a safety valve for the labor market, a key contributor in the competition with Communist superpowers, and a public good.  Businesses have encouraged this idea of college-as-private-good, because they benefit from it (much as the NFL and NBA benefit from the development of workers through NCAA football and basketball, for which they don’t have to pay).  Private foundations foster this mindset as well.

    Yes, college’s purpose should be both-and; yes, higher ed is slow to understand this mindshift.  But higher ed is, unfortunately, only one contributor to the social shift from education-as-public-good to education-as-private-good.

  • nybound

    At many of the best UG business schools (at least according to ‘the rankings’), students have to complete 1 or 2 years of ‘general studies’ (mostly liberal arts courses) before they enter the business school for 2 or 3 years. I have to admit, I like that model for B-schools.

    • tardigrade

      Why?  Why do you like infantilizing others by controlling many of their decisions?

      Do you not agree with the egalitarian and self-determination impulses of this nation?

  • http://www.facebook.com/valenciaandrew.browne Valencia Andrew Browne

    At the end of the day, any time spent in college is a business transaction. The school receives payment in exchange for you learning necessary skills to do what you want to do. We as educators and people in the education field should always encourage a student to do what he or she wants, be it Engineering, Art History, or whatever! It’s when we place more value on certain majors that our children begin to believe that their dream of being a museum curator is hogwash. How terrible.

    I live in Florida and what Governor Scott is doing is making many colleagues and others upset. In 10 years, we will all see how terrible these policies are. Everyone’s educational system is in disarray; these crazy ideas that everyone puts into place make it even worse.

  • mycantarella

    I am proud to say that I think that my alma mater Bryn Mawr in its new 360 courses actually engages the idea of a curriculum that is both practical (courses on education) but with an interdisciplinarity that embraces the arts, history, and other disciplines such that the relevance of all disciplines applied to the “real world” is clear. My particular view is that college is for learning broad skills using the disciplne that most engages a particular student and that graduate school is for teaching the particular skills needed by particular professions. That said, a college with disciplines that are more vocational can use the the same strategy as the long term skills can still be integrated using “intellectual” courses. The trick is to be transparent about the functionality of these seemingly irrelevant courses. Talking to a student in criminal justice recently i helped him to see why his history course would help him in research and problem solving for criminal justice. We can’t assume that these lines are clear to students seeking job security.
    Marcia Y. Cantarella PhD Author, I CAN Finish College: The Overcome Any Obstacle and Get Your Degree Guide.

  • glorenzo
  • jkisner

    To what extent should the employers’ p.o.v. inform this discussion?  Albeit a bit dated, 2009:  http://www.aacu.org/leap/documents/2009_EmployerSurvey.pdf

  • reisberg

    Well, there’s an important related issue here that isn’t addressed by simply weighing intellectual growth vs skill acquisition.  We might also consider our financial aid program where the post-graduate obligations are equal for engineers and anthropologists. A number of countries now ask graduates to repay their loans as a percentage of income. This provides a lot more latitude for people in a range of fields and would take some of the vocational pressure off people whose intellectual passions do not have immediately apparent application in the labor market. 

  • squacky

    I appreciate the call to get beyond the “either/or” debate, and the “both/and” resolution that Jeff Selingo offers is a familiar compromise: liberalize the content, vocationalize the aims. (CHE readers might enjoy an article by David Labaree on this point: History of Education Quarterly, vol46, no1.) Whether this settles the debate is an open question, however. While higher education folks might be able to “rethink” enough to intentionally embrace such an approach, it still requires people outside higher education (namely, policymakers and employers) to accept the notion that a degree with a liberal artsy label (even anthropology) might in fact be useful. Put differently, I think this debate has much less to do with curricular substance than it has to do with terminology that aligns (or not) with ideological vantage points.

    • dld310

      While higher education folks might be able to “rethink” enough to intentionally embrace such an approach, it still requires people outside higher education (namely, policymakers and employers) to accept the notion that a degree with a liberal artsy label (even anthropology) might in fact be useful.
      EXACTLY!  So many, if not most employers, can’t see beyond the name of the degree. Just because someone doesn’t have a degree in “Communications” doesn’t mean they can’t do the job. Employers/HR staff are lousy at spotting & hiring smart, trainable, hard-working & dedicated workers who have liberal arts degrees. Instead they only look for someone who has a “specialized” certificate or degree – but may not have anything else going for them. This “specialty” mentality is killing us..and belies the value of a college education.

  • johnbarnes

    The problem with the customer model isn’t that it’s not true economically (it has been since the 1930s at least).  It’s not that it is somehow degrading (unless you regard all work as degrading).  The problem with the customer model is that it steers students toward a model of buying W pounds of money plus X certification for  Y dollars, and then selling that for Z dollars on the market. It leaves out the part where the student, by absorbing, integrating, and mastering a variety of skills and information, becomes a person that someone would want to hire.  We don’t face the problem McDonalds has of getting enough hot hamburgers onto the counter fast enough and cheap enough so students won’t go elsewhere.  We face the problem of most health clubs and gyms: although they’re paying us and we try to make the experience pleasant, they are the ones doing all the work and that’s the only way they get the benefit.  I don’t mind administrators and politicians who want us to run a better health club, but many of them are demanding that people should be able to buy health and a good physique the same way they buy a hamburger or a crowbar, and that won’t work, whether we try to do it or not.

  • semccoy21

    Count me in under the why choose column. I began my college education with the idea of being an artist. In a not yet thought out process, I went through art to ecology, technology, humanities, business, education, and back to humanities. I am sure that each step in the process brought with it the universal skills of research, application, and reflection. In addition, my education plan (or lack of one) brought me a more universal appreciation of a world of knowledge that I may have missed had I remained an artist. I would not recommend this process for everyone (it is expensive) but I would do it again if I could.

  • asnyder0827

    I have to admit that as a liberal arts graduate, I am biased in this debate.  In my mind, you shouldn’t learn how to do a particular profession in college.  You should learn how to be articulate and hard-working.  How many resumes do I see that have bad grammar and poor writing skills?  This is what students should learn: how to write, do research, and make a public presentation.  Everything else can be learned on the job.

    • 3224243

      Unfortunately, graduates from all majors have bad grammar and poor writing skills, especially with the influx of foreign students.  I can’t tell you how many dissertations I’ve read (with grammar and spelling errors) that wouldn’t have passed muster in my elementary school.

    • tardigrade

      ” You should learn how to be articulate and hard-working.”

      What if you already know all or some of this?  Should you then repeat it just for the jollies of others?

  • danielporterfield

    An excellent piece. There are different types of colleges and universities, of course, and their various emphases make them more or less attractive to students on the continuum that runs from skills and immediate job readiness to longlasting intellectual formation. 

    I think, for example, that liberal arts colleges (I teach English and serve as President of Franklin & Marshall) need to do both — help students develop knowledge, modes of thought, intellectual skills, language skills, writing ability, and intellectual flexibility that will not just last but grow over a lifetime, and also empower students to compete for opportunities for work or graduate education right away, at graduation and in the first five years of professional development.  My own sense is that the great liberal arts colleges do indeed make and keep both commitments.

    But, there’s another dimension to the value of a college education that I think is worth inserting alongside the paradigm Jeff discusses so well here.  Some colleges and universities also focus on the development of the whole person — and thus provide educational and learning experiences related to but different from formally what’s on the job readiness — intellectual formation arc. 

    As a professor, I know that 18-22 year-olds also benefit from developing self-knowledge, emotional intelligence, the ability to seek and get help, crosscultural awareness, experiential learning, the chance to be a peer leader, spiritual growth, travel experiences, the ability to create living communities based on respect and consideration, an appreciation for the arts, and other forms of holistic growth — all of which are part of the longterm resource base of being a self-actualized, independent, and free adult who can experience joy, deal with difficulty, relate to others, and be a citizen.  (And this form of learning alongside of intellectual formation transcends specific training and prepares for longterm career success.)

    I suspect that such holistic learning and growth occurs best in settings where students are approached, known, and educated as individuals.  And this approach thrives when students can build and sustain longterm, authentic relationships with their mentors. 

    Of course, not everyone wants or values that kind of learning — but the students I’ve taught and mentored at Franklin & Marshall and Georgetown sure do.

  • alancontreras

    The question isn’t whether appropriate job training is to be provided to people who need it. The question is whether colleges are the entities that should be providing it, and if so, how should that be paid for.  In effect, we need to answer the question of what is college-level work for which students need to be awarded an academic credential.

  • http://www.facebook.com/profile.php?id=677328154 Alexandra Tin

    A colleague and I discussed this very subject today, but with Germany in
    mind. There’s no doubt that science and business degrees offer students
    the best ‘deal’. However, the chances that an interdisciplinary
    education, with a focus on the liberal arts for example, may offer
    better employment than a science degree alone are pretty high. The
    problem is that not all students wish to undertake this form of
    education. In which case, those students that see the value in that
    should be able to access interdisciplinary material if they wish so.
    Whereas for most institutions technological barriers stop students and
    faculties from developing this habit of sharing academic knowledge,
    there is a growing interest in this field. One just have to read this
    article to realise this. It’s with this in mind that our startup is
    working to improve academic collaboration and sharing. Faculty and
    students can continue their specific academic focus and at the same time
    take advantage of the knowledge made available by their peers in our
    website.

    Check out our work at: http://www.iversity.org

  • camarie

    It is not a degree that gets hired, it is a person. Are we teaching students both hard and soft skills?  Can they work with a team? Can they communicate with a diverse workforce? Are they willing to start at the bottom and put in the hard work and effort it takes to get a promotion or have we set students up with a sense of entitlement that they deserve a job just because they got a degree.  They also need experience and in any given field. Are our institutions working in partnership within the local and global community to provide internship or volunteer opportunities? These experiences can assist them with experiential learning outside the classroom and help them network so that they can then apply for work. 

  • library_yeti

    Polleverywhere.com killed clickers. Obsolete. 

    • http://derekbruff.com Derek Bruff

      As I mentioned in the podcast, many faculty are hesitant to ask students to pull out their mobile devices in class for fear of distraction.  Right or wrong, that fear is pretty common, which is why phone-based systems haven’t made clickers obsolete. Some faculty prefer a single-use device like clickers.

  • http://twitter.com/mstaffo Marilyn J. Staffo

    Would like a mobile app polling app/site that is very easy for the faculty and student account creation and that will then easily import the results into the LMS course.

  • http://twitter.com/Bonnycastle Deirdre Bonnycastle

    Faculty at my medical school use clickers in large classrooms and during videoconferencing VERY successfully. I’m always impressed with the innovations that faculty are making in terms of their use. Our students get angry when profs fail to use them because they like being actively involved and knowing that their opinion matters. We discourage their use for taking attendance and strongly advocate for anonymous use only.

  • http://twitter.com/BenjaminHarwood Ben Harwood

    In defense of the physical clicker which will be with us longer than one might think, how will those teaching in smaller course environments manage concerns of students not paying attention and being distracted by mobile devices in class? It is a fair question…

    • http://derekbruff.com Derek Bruff

      As I mentioned in the interview, it seems that when we give our students something active and on-topic to do during class (with or without their mobile devices), they tend to spend less class time distracting themselves. And, it seems, taking notes (by hand or on a laptop) isn’t sufficiently active to trigger this effect!

  • missymca

    I’m an early adopter at my small private university — first to try clickers.  I’m finishing my first semester using clickers in a General Chemistry class of 46 students (a large class for our institution).  I liked the immediate feedback — I quickly knew how many students were on the right track and how to address what students were missing.  What I didn’t expect was the student reaction — they cheered when 90-100% picked the same answer (presumably the right one?!), and seemed dismayed (as I was!) when student responses were distributed across multiple answers. 

    I tried giving quizzes via clicker, but I won’t do that going forward.  Easy to grade, but difficult to avoid cheating and the panic of “technical problems” that could result in a zero quiz grade.  I’ll go back to paper quizzes, but I’ll keep asking clicker questions a few times a week to check in on student understanding.  Students seem to appreciate seeing how they “stack up” compared to their classmates.

    I have students purchase their own clicker – very few forgot them after the first few classes.  Web and mobile apps are tricker, as cell coverage in our building is spotty and wireless is not always strong (wi-fi is also password protected with a timeout function, which would cause lots of challenges).

    • http://derekbruff.com Derek Bruff

      Thanks for sharing your experiences!  It sounds like clickers were a success (on the whole) in your class.  The bit about students appreciating the chance to see how they “stack up” to their classmates–that comes out again and again in surveys of students about clickers.

  • J. Knott

    I like the idea of students asking questions by typing them into a device. Seems that they have more time to think about what they want to ask, whereas by raising their hand in a classroom they might experience pressure as a distraction to the matter at hand. Additionally, by typing text and words, the student engages verbal skills by making a connection to what they know and don’t know. In this way they are self-learning.

  • felicenudelman

    AASCU is doing very innovative work in this area. Check out the national initiative they have undertaken around Global Change, including a national curriculum at http://www.aascu.org/GlobalChallenges/

  • tardigrade

    Whenever I see this I feel like how a neuroscientist must feel when anyone misuses the term amygdala (or whatever).

    “social needs”

    Drip irrigation is not a “social need”.  It is a “survival need”.

    “Social” does not mean everything involving humans.  And it should really only be applied to things which are primarily for the organization and intercommunication of groups of people.

    • dwheelermd

      Dear Tardigrade: You make a fair point, and I’ve changed “social” to “societal.” I think the needs the students are trying to focus on are ones that affect broad groups of people in developing countries. –David L. Wheeler

  • dporpentine

    I don’t understand why the following obvious point is being made: parenthetical citations, bibliographies, all that jazz should just be replaced by hyperlinks embedded in the text. The vast majority of citations are actually taken from sources that are online, though there’s some bizarre pretense in many cases that people care about the paper version; virtually any online source can be searched by the word. Just add links that send people to the article in general or, in the case of, say, Google Books, the individual page. Then the person following the link can do a two-second word search.
    If people want to be nice they can just add a list of sources cited that
    goes something like Author Name. Year. Article or Book Title.
    Collection or Journal Title. DOI or URL.

    No page numbers. No place of publication or publisher name. No volume
    numbers, issue numbers and so forth. In only a small number of cases do
    people really need that more specific information–but those are in no small measure where most of the problems come from.
    This wouldn’t work for the handful of paper-only journals still out there. And it won’t work well for history or art history or, to a much lesser degree, literary studies. But most disciplines just need links. That an internet researcher has to waste $15,000 paying someone to fuss with citations shows just how hidebound an industry scholarly journal and book publishing really is.

  • echinoderms

    I am always thrilled to read of efforts to engage students
    in the ways described in this article. We need more efforts like these, rooted
    within academic disciplines. The interdisciplinary nature of these efforts is
    critical to their meaning-making, and yet, since few universities have
    governance and funding sea legs for the business process complexity of
    interdisciplinary endeavors, the extra work to start something is a significant
    barrier to entry.

    Challenges aside, what great ideas for lighting up students’
    creativity and sense of agency! When they collaborate and innovate in teams
    students also learn how to communicate and problem-solve the way they will
    beyond graduation, when they transition away from having their work judged and
    measured individually. Also, when students roll up their sleeves to explore
    real and concrete needs they can see how theory both fits and doesn’t fit the messy
    realities of application, and how both parts need each other.

    Hopefully the students also will gain much from shaping a
    concept into a sustainable prototype, particularly the challenges of getting
    the voice of the user into the design process. I hope the experience pushes
    students to perceive the interdependence of societal and social needs (e.g.,
    how design of water systems is tied to public health is tied to governance of
    public goods is tied to intergroup relations are tied to land rights are tied
    to wealth disparity is tied to desirability of terrain is tied back to design
    of water systems).

    Problem definition usefully goes both ways–an exercise in
    zooming in to the specific problem AND an exercise in zooming out to see the
    interdependence of that problem within its social, political, and economic systems.
    Perhaps add the question “what ripple effects might come from your
    solution?” I would encourage additional intentional ‘baking in’ (great
    phrase!) of reflection on the bigger picture of this interdependence. Perhaps a
    course could be designed to guide students toward integration of their ‘zoom
    in’ specific problem observations into their ‘zoom out’ understanding of how
    the world works and their world views and aspirations. Perhaps collaborate with
    a tenure-track faculty in Humanities to guide students to consider how
    privilege, resources, access, voice, and agency are interrelated.

    These are not peripheral issues to good design, nor to the
    development of students into innovative designers. Rather, their understanding
    of the social dimensions of the societal problems they tackle will make them
    better, more perceptive, more liberating and transformative innovators for
    humanity’s many pressing needs. A provocative quote that speaks to this need
    for students to develop self-awareness of the power dynamics of their problem-solving
    comes from the Aboriginal Activists Group of Queensland, 1970s: “If you
    have come here to help me, you are wasting your time. But if you have come
    because your liberation is bound up with mine, then let us work together.”

  • charlottefairchild

    I read the law decision! I went to grad school in New Orleans and never knew I could have made money with my 3 1/2 octave voice and hundreds of songs I know!!! Thanks! http://www.leagle.com/xmlResult.aspx?xmldoc=19791083477FSupp606_1996.xml&docbase=CSLWAR1-1950-1985

  • http://twitter.com/Gabe_Gossett Gabe Gossett

    This is my second term using Googledocs in my research strategies class. Based on that experience I think there is a lot of potential for how it can be used to support learning about the research process. It lets me be more responsive to the learning obstacles that students encounter as they do their assignments because I can see when those obstacles come up and give helpful feedback. It is also an easy way for students to respond to each other’s assignments if you use a peer-review process in your class. Googledocs is also good at showing the development of a document and having a conversation about the content and writing being worked on (usually in inserted notes, but also in the live chat function).

    I’ve been trying to think of how this level of support could be integrated into classes that I provide support for as a librarian. I’m not entirely sure we are at a point where that is possible. I don’t think it is that the technology is not there. It is. But I think that faculty and students would need a better idea of how it would really work for them. I have no doubt that this type of approach to research services will be important in the future though.

  • Allex_Kaddi10

    Google docs is an phenomenal tool for education system, be it for teacher or parents or the students. With writing environment we must train students on many aspects like sharing and collaboration of data, creating forms, online surveys etc. For all of this we would need tools such as CollateBox http://www.collatebox.com/ which can increase the productivity of students, which can result in better efficiency. 

  • rlibrary

    Your idea sounds similar to the rationale behind The Connected Scholar: http://osc.hul.harvard.edu/liblab/proj/connected-scholar.

  • AlexSam555

    I haven’t come across neither of the tools which are mentioned below, so just went through both and a particular aspect of Collatebox strikes me, Its that how could it be tool for educational institution alone??, with the video http://www.youtube.com/watch?v=1KruqWWiw1s it seems more sort of a business tool to me but got a thought that Google Docs was also a business tool earlier.
    Also I feel that if CollateBox can really make forms, online databases, online data sharing then it must be used in a certain way for educational institutions and a lot will depend on the mentors than students.

  • tussey

    Granted, the tools available through Google Docs are amazing and facilitate collaboration in valuable ways.  A major problem, however, is whether or not Google is mining these docs, which are part of a student’s academic record, for marketing purposes.  If so, then that’s a violation of the students’ FERPA rights.  While most students are unaware and disinterested in this, some are concerned.  We should be careful when requiring students to use tools that may prove to be a violation of their privacy.

  • jack_peters

    Very well said Tussey. It’s a biggest concern for few student’s and Google takes advantage of this. There’s very less that a student can do about this. Now I feel the best thing we can do is start looking at some alternatives, N thanks KrisN for Collatebox, the video looks awesome, very keen on observing this product’s progress in the near future.

  • krstetson

    Regarding the historical development of computers, I recommend Turing’s Cathedral: The Origins of the Digital Universe (Pantheon, 2012), a new book by George Dyson, son of Freeman Dyson. It is the story of John von Neumann’s team that was formed in 1945 at the Institute for Advanced Study in Princeton to design, build, and program an electronic digital computer, intended to be a physical realization of Turing’s Universal Machine.

  • preciousloveu

    Some great thoughts on the article. Must say that I’ve been using googledocs a bit more because of my classmates and it has made it easier for us to do group assignments.

  • http://www.eduberry.com/eduberryher_overview/ College Automation Software

    these ERP systems have their origin on software that integrates
    information from different applications into one universal database.

  • susansingh

    I had never thought of such an adventure.  It makes sense to allow students to create a real hands-on approach to help solve problems on a global level.  As a nurse there must be tons of ideas to help make a difference on a global scale.

    Susan

  • nybound

    “In classes with LectureTools over 80% of students voluntarily bring their laptops to class as they see the value of integrating resources.”

    I waver on allowing laptops in my class. I provide a lot of material in PDFs, and some students tell me they don’t print stuff out, they read it on the screen and take notes on their laptops in Word. So I’ve been allowing it lately, and I get 80+% of students using their laptops with no special software needed! Of course, I realize that most students are probably just using Facebook, etc…

    I just live with it. My attitude is that they are adults, they are paying for this, and they can decide whether they want to get their money’s worth today by paying [at least some] attention to me. I’ve talked frankly with some, who claim they are just good at multitasking and they can look at Facebook and listen to me at the same time. I’m skeptical, but I assume the ones who are engrossed in their virtual distractions probably wouldn’t be paying much attention to me even if I banned laptops in the class, and the laptops give them something to focus on instead of trying to chat with their neighbors.

    On the clickers, I tried them years ago and hated them. It wasn’t worth all the hassels of students forgetting them somedays, batteries dying, catching students using 2 at once (1 for their absent buddy), etc. Fortunately, my classes are small enough that I can keep [most] students reasonably engaged by getting to know most of their names, having frequent classroom discussions, and occasionally cold-calling. Clickers may be useful in large lectures, however.

  • proftowanda

    Aha, an app alternative, I like.  So far, I have stayed away from clickers, after semesters of coming into a large lecture hall following a class with clicker usage.  I never can get to the multimedia podium for setup in time, as the instructor before me will not move away from it until she has logged in all of the complaints from the line of her students whose clickers did not work for them to get their attendance counted.  Yeh, this technology is not yet ready. . . .

  • ColoCoug

    One problem with that is taking attendance.  In most cases (not all), it’s a holdover from 40 years ago and is not needed. 

  • http://derekbruff.com Derek Bruff

    Technical problems are something that vary by vendor.  I very, very rarely have any technical problems (like students responses not registering) with the vendor we use here.

    Four or five years ago, most vendors still had pretty common technical problems, but these days, most don’t. So if you were turned off by clickers a few years ago due to technical difficulties, it’s worth giving them another look.

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