September 19, 2014, 2:15 pm
Why do people who love libraries love libraries? This has been on my mind a lot lately. Whenever I find a patron who is passionate about their library I try to decode those tangible and intangible qualities that made the experience so powerful for them.
Our library’s feedback form a great source of insight. Each semester we have a handful of students point out customer service problems, confusing policies, or facilities issues. They are telling us these things because they care and want us to improve. We address matters when we can. For example, one student suggested a new software configuration in our scale-up classroom that we enacted and it greatly improved usability.
This week I had a student share an opinion about our bathrooms. She was frustrated because while we are renovating some parts of our library we are not upgrading the restrooms. Our original building is from the 1…
August 7, 2014, 2:14 pm
This summer my library went through a strategic realignment. We had the convergence of numerous retirements and other departures that presented us with an opportunity to look across the entire organization and consider some adjustments.
The driving factor behind this effort was to better align the library with the University’s strategic directions. New priorities are emerging across campus and we needed to position ourselves to participate and partner more fully. And yes, I’m aware that’s admin-speak.
One theme we focused on was research. Previously we had two areas that shared this same word:
Research and Instruction Services
Research and Informatics
We decided to define our concept of research around activities such as data curation, scholarly communication, publishing services, repositories, and technology development. This is very different from the traditional…
July 24, 2014, 10:42 am
I recently published an essay in portal. It explores the mindset (and toolkit) of futurists and attempts to connect that to libraries. I blogged about it earlier with the idea of “change literacy”—which I still think is a fascinating concept.
The portal version is fine, but I can’t legally post their PDF – so I made my own. Besides that, academic publisher prints always look a little stodgy and grayish to me, no offense. I prefer a more uplifting wrapper for my words. Design is a vital part of the communications process and I like to have some control over how my ideas are presented.
Here is a snippet:
Librarians could discuss ad infinitum the predictions, proclamations, worries, fears, hopes, and dreams about what libraries are becoming. In fact, as a profession librarians are obsessed with talking about our future. Books, articles, blog posts, conference sessions, an…
July 18, 2014, 8:51 pm
Amazon just announced an All-You-Can-Read service: Unlimited Kindle. It offers a collection of over 600,000 eBook titles for a low price of $9.99 per month. If this truly includes all Kindle books—it is a game changer.
Take this Elsevier title for example. It sells for $102. Under the new model I could access this and hundreds of similar high quality titles for just $10 per month.
Or textbooks. Why pay nearly $200 each when you can probably get all your books for the entire semester for just $30. (3 months of access)
I did some quick math and it would cost us about $300,000 per month to offer this service to our campus community. Or about $3.8 million annually—perhaps less depending on how summer enrollment is configured. Obviously Amazon will want to sell to individuals and not offer an institutional rate, but hypothetically that’s the ballpark.
It will be…
July 7, 2014, 5:59 pm
I highly recommend reading: “ARL STRATEGIC THINKING & DESIGN – membership meeting Columbus May 5–8, 2014.” It is one of the most thought-provoking items I’ve seen from library-land in quite a while.
As someone on the younger side of library leadership, I sometimes worry about my role over the next few decades. Will it involve dismantling the print collections that librarians have invested the last century building? Will budget cuts greatly reduce staffing levels? Will we be constantly justifying our existence since everything is online?
There is a general bleakness about the future of higher education itself so it is easy to worry about the long-term stewardship of our organizations. That’s what I appreciate about this document from the ARL sessions — it presents an optimistic and opportunistic, bold vision for the future. Thanks ARL.
Here are some highlights:
June 5, 2014, 5:44 pm
I’ve been thinking about the phrase organizational imprinting a lot. The idea goes that organizations are formed around the economic, political, social, and technological realities of their time and that it is challenging to move on from the starting premise. It’s another way of saying “but we’ve always done it this way.”
This imprinting concept appears frequently in the retail literature: “the lens through which an organization views the world can be so badly obscured by its founding context that the organization becomes unable to change.”
Doug Stephens (consumer futurist) offers these examples:
- Best Buy, founded in a world without the Internet, struggles today to find relevance now that online retail is ubiquitous and product selection has been redefined.
- Blockbuster video was born during a time without streaming digital content, and became victim of web-based…
March 10, 2014, 3:16 pm
ACRL is working to redefine Information Literacy: draft. I’m very happy to see that Threshold Concepts are making it into the conversation. I would like to offer one suggestion: change literacy. I have a forthcoming essay in portal that will hopefully be out this summer, but here is an unedited snippet that touches in the concept. In short, I view the ability to anticipate, create, adapt, and deal with change (in the broadest since) as a vital fluency for people today. If we treat change as a literary then we can better prepare students for the challenges they will face tomorrow.
Forthcoming in portal (July 2014):
Librarians have long been invested in literacy. Historically this involved advocating for reading, and several decades ago information literacy emerged as a focal point for academic libraries. Today new literacies such as data, visual, digital, health…
September 18, 2013, 5:09 pm
I was tweeted into a conversation about assessment and I wanted to take a minute to comment. Elliott Shore (ARL) recently called for a radical change in library assessment—with the gist being a move from descriptive to predictive. I’d like to push it further into the realm of innovation-generation.
I tried to contribute my part to that conversation at last year’s Library Assessment Conference with a paper Too Much Assessment, Not Enough Innovation. I wasn’t booed off the stage, but I definitely felt avant-garde compared to the mainstream assessment crowd. But of all the papers I’ve written recently that’s my favorite one because I enjoyed digging deeply into places like PARC and Bell Labs.
Anyway, twitter isn’t ideal for long-thought sharing so I’m dashing this off over lunch. I’ve been reading the October 2012 issue of Fast Company (yes, I’m a bit behind) and…