When Consortiums Fail

June 20, 2006, 1:43 pm

Bit of an off topic rant today. I am very frustrated with my consortium lending process. Sure, it’s great that 35 libraries share their holdings, but can you imagine this scenario happening with Amazon?

Email from Warehouse #17:

Dear Brian,

We’re sorry but the book you requested is not in stock. Please fill out your order again and select a different location.

This has happened to me at least ten times (for different titles) this year alone. If a title is not found on the shelf at Library A, they should automatically send the request to Library B, or the next random library that has the book. I can imagine this being very frustrating and a waste of time for the patron. It also reflects badly on us—not only do we not carry the book, but our system fails them. I thought the shift was toward making it easier for customers?

I’m jumping on The Clue Train—hope it lives up to the hype!

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