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August 17, 2006, 12:53 PM ET
Colleges Deal With Dell's Dilemma
Dell’s latest—and largest—recall of laptop batteries has left colleges scrambling to warn students, to take inventory of their own machines, and, in some cases, to restock the shelves of their campus stores.
The batteries, manufactured by Sony, appear in a number of Dell laptops sold between 2004 and 2006. Company officials recalled the devices because of their propensity to overheat and catch on fire, as demonstrated by an incident earlier this year at West Virginia Wesleyan College (The Chronicle, March 24).
Most colleges are, at a bare minimum, preparing to tell students how to report defective batteries to the company. But some institutions have even more work to do. Officials at Randolph-Macon College are checking all college-owned Dell laptops for battery problems, reports the Richmond Times-Dispatch. And colleges that sell Dell machines on their campuses are working with the company to acquire replacement batteries in time for the start of the academic year. —Brock Read
Categories: Leadership, Company-Watch
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