March 13, 2014
Problems Are Said to Linger in Student-Loan Debt-Management System
The Education Department’s troubled debt-management system still isn’t fully functioning, more than two years after The Chronicle reported on widespread problems with the new system.
On Wednesday, government investigators told members of Congress that the department had fixed a glitch that left some borrowers trapped in default for more than a year, but continues to rely on workarounds to pay its
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