What Deans Expect of Department Heads

Here are ways to make 'the toughest job in the university' a little easier

Recently I served on a panel of deans who were asked to discuss our expectations of department chairs. The session was meant to help new chairs understand their role as academic administrators. The panelists exhibited a surprising amount of unanimity on the subject, and I would like to share some of their advice.

It's become a cliché in higher-education literature to assert that the toughest job in

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