October 23, 2008
Suit Alleges Fraud in 'Resolving' Troubled Student Loans
Stretched across the brick wall at the far end of Sallie Mae’s Indiana call center, the hand-drawn banner looked to be a typical tribute to college basketball’s annual March Madness.
Instead of listing the nation’s top 64 college teams, however, Sallie Mae managers had filled out their brackets with the names of the workers in telephone headsets who sat hunched over computers behind long lines of connected desks.
Each week, the operators who “resolved”
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