December 17, 2004
New 911 Systems Allow Campuses to Improve Emergency Services
Until recently, when someone at the United States Military Academy at West Point dialed 911, the emergency dispatcher did not automatically receive the caller's building address and room number -- only the caller's four-digit telephone extension. The dispatcher would then have to manually thumb through a paper directory, which was often out of date, to find the caller's location.
"We recognized the problem before anything bad happened," says Ryan P. Currie, telecommunications
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