Like the Cities They Increasingly Resemble, Colleges Must Train and Retain Competent Managers

A sea change has occurred in the management of higher education: A new and highly influential class of professional administrators has emerged to manage the myriad services that colleges now provide.

That change is both necessary and worrisome. Necessary, because it reflects just how complex managing higher education has become. Worrisome, because it threatens to create a domain that is entirely separate from, and more powerful than, the traditional academic