Just Say No to Poorly Designed Software

In the past 10 years I have taught at six colleges and universities. During that time I have been a user of countless information systems, including those that manage courses, control "smart" classrooms, and organize student registration and advising. The libraries alone at those institutions have more than a dozen different systems. To put it mildly, none of the systems was as good as it could -- or should -- have been.

Not once in those 10 years have I been interviewed as a

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