One University Learns That in Aid Letters, a Compromise Is the Perfect Fix

This spring Seattle Pacific University sent redesigned financial-aid award letters to admitted freshmen. The changes weren't drastic—the university listed the federal Parent PLUS loan for the first time and rearranged other information—but the staff had discussed them for two years.

The goal was providing better information to students. But Seattle Pacific learned that doing so isn't as simple as it seems. The federal government, too, wants to make sure that award letters