Has Harvard Lost Its Way?

Harvard strives to be the best at many things, and it often succeeds. But Harvard has protected its reputation for excellence at the expense of its sense of a larger purpose. Harvard's leaders have allowed the university's mission to drift from education to customer satisfaction. For them, Harvard is no longer a city upon a hill but merely a brand name.

Today's Harvard education offers as a common thread nothing like the Puritans' fear that their children would be left without a

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