November 16, 2001
Frustrated Blackboard Customers Form Independent Users' Group
Some frustrated Blackboard users who say the company is too slow in responding to technical problems with its course-management software have formed an independent group to help one another and to press the company to improve.
The group held its first meeting during the annual conference of Educause, the academic-technology consortium, which took place here last month.
Blackboard's software is used to create Web pages for courses.
"We had some start-up problems [with the
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