June 14, 2002

Fear of Reference

By BARBARA FISTER

Last year, I asked a number of graduating seniors why they thought some students were reluctant to use our library's reference desk, and what we could do to make the service more appealing. The most creative suggestion I got was to move the reference desk to a more private spot, so that nobody would face the humiliation of being seen asking for help in public. I toyed with the idea of installing a disused confessional: "Bless me, librarian, for I am lost."

Why do undergraduates find it

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