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The Corporate Analogy Unravels

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The term "corporate university" barely raises an eyebrow these days. That is unfortunate. It's perfectly fine for a collegial kvetch around the department water cooler, but it's not all that helpful for analyzing how institutions like ours are being restructured. In fact, the term is a lazy shorthand for understanding the changes coursing through higher education.

Admittedly, there is a pile of evidence to support the idea that universities have gone corporate. The casualization of the academic work force is the most obvious—arguably, the loss of professional job security has occurred at a rate faster than in any other occupational sector. The polarization in salaries is another example of marketization: The ratio of executive compensation to the pay of the average adjunct instructor bears comparison with that in most top-down corporations. So too have universities, like corporations, gone offshore, cutting costs, spreading assets, and polishing their brands in "emerging markets." The shift in attention and funds toward commercially relevant fields has also been quite pronounced, and the production of a jumbo pool of student debt has made universities into vehicles, if not instruments, for bankers' profits. Some of the most delicious water-cooler tales emphasize how our administrators are adopting managerial techniques from corporate America.

But there the analogy begins to unravel. At my own university—no slouch when it comes to entrepreneurial moves—the administration recently introduced a "re-engineering" campaign to cut costs and improve managerial efficiency. Transplants from the corporate world might have concluded they were in a time warp. After all, the heyday of the managerial fad known as "re-engineering" was in the early 1990s, sparked by Michael Hammer and James Champy's Reengineering the Corporation: A Manifesto for Business Revolution (HarperBusiness, 1993).

But doesn't that just illustrate that higher education (like the armed forces) is a late adopter of cutting-edge corporate strategies? Well, not exactly. Champy and Hammer's ideas were an important driver of the "lean and mean" phase of corporate restructuring, and one of the outcomes was the drastic thinning out of middle-management ranks. Corporations became much flatter, as managerial responsibilities were pushed down onto the desks, laptops, and BlackBerrys of nonmanagerial employees. Yet the evidence is that the opposite is occurring in higher education. The amassing of administrative ranks is on a steady upward swing, as more and more middle managers are added to college payrolls. Nor are regular faculty members being asked to take on managerial responsibilities. If anything, the additional tasks they are given—mostly gathering data—are routine in nature.

At New York University, the administration seems to model itself more on Washington than on Wall Street. Our president has a "chief of staff" and often recruits officials from the federal government; the senior administrators of our new Abu Dhabi campus are referred to as the "senior cabinet." NYU, of course, enjoys a metropolitan location that is attractive to bureaucrats looking to trade in their Georgetown digs for a Manhattan ZIP code. But even for colleges without that geographical advantage, the steady increase in administrator-to-faculty ratios bears more of a resemblance to the thickening of a government bureaucracy than to any corporate leadership structure.

Further evidence for the political model can be found in the galloping erosion of shared governance in higher education. Instead of enjoying their full traditional role in governance, faculty members are increasingly likely to be "consulted" about decision making, and more and more on an ad hoc basis. Again, the model of voluntary solicitation is more akin to the internal workings of government agencies than modern corporations. It is geared more to shoring up and protecting power at the top than to encouraging ideas and innovations that will improve company market position.

The root problem with the way we invoke the "corporate university" is that academics tend to have a fixed, undifferentiated idea of what "corporate" means. In reality, corporations are fast-mutating species, constantly looking to reinvent themselves, rolling out "re-orgs" periodically, and experimenting with workflows at a rate that academic culture (even the most entrepreneurial) would never tolerate. Nor have we fully absorbed the degree to which corporations, and especially businesses that trade on knowledge or ideas, have adopted many features of the traditional academic work mentality: open speech, the 24/7 cycle of generating ideas, the loose, overlapping live-work schedule, the custom of sharing knowledge—even the need for sabbaticals. For many corporations, the work tempo of academics is zealously advocated as a model for their high-wage employees.

So, at the very least, the traffic is two-way. Indeed, I am inclined to see the relationship between research universities and knowledge corporations best described not as converging, but as coevolving, with each morphing into new and ever-expanding institutional forms. One example of the way the sectors appear to run in tandem is the emphasis on intellectual property, which is more and more the coin of the realm in advanced economies. The pursuit of revenue from intellectual property is now also increasingly common in academe. But, unlike in the corporate sphere, there are limits to how far higher education will go in turning knowledge into a private revenue stream. Just as industrial capitalism depended on free inputs from nature—air, water, and fossil fuels—so too knowledge capitalism depends on freely exploiting ideas and nonpatented research generated by the exercise of academic freedom.

Last but not least, there are some aspects of education that just don't fit industrial models of profit. Though speculative investors in higher education would like to see it treated as a tradable service (under WTO rules), it doesn't really resemble other services. For one thing, the quality of the product in education depends heavily on the hard work of the client. Students have to participate fully and perform well for the outcome to be satisfactory. One could think of a few other sectors—therapy and certain sex work—where clients have to labor to get a result, but none require recipients of the service to undergo the wholesale disciplining and self-development that education does.

It has been argued that capitalism's ultimate goal is eliminating wage labor and asking us all to work for nothing, whether as "prosumers" (consumers who do more and more of the work that producers used to pay employees for) or amateur content-providers (for corporate news organizations or user-based Web sites). With chronic joblessness all around us, and corporate profits buoyant, that is certainly an attractive thesis. Indeed, I would predict that unpaid labor is going to become more and more the norm in high-consumption economies like ours. Is higher education a good fit for that profile?

Yes and no. On the teaching side, all the sacrificial labor that we instructors perform "for the love of our subject" is readily available to be exploited. But on the learning side, things are more cloudy. In his book How the University Works: Higher Education and the Low-Wage Nation (NYU Press, 2008), Marc Bousquet, a professor at Santa Clara University, and a blogger for The Chronicle, has shown how our undergraduates are increasingly treated as sources of cheap labor, performing many essential service functions—cafeteria, laundry, landscaping, clerical—at discount prices. But the kind of work that students do at the core of their education—reading, writing, listening, thinking, debating, and experimenting—does not strike me as fitting the model of free labor. I'm not quite at the point of concluding that such a work profile is indifferent, even resistant, to the newest modes of extracting profit, but it's one of many parts of academe that don't fold neatly into the bag of the corporate university.

Like many of the labels brandished by activists, the "corporate university" is very good for consciousness raising, but it doesn't hold up so well under closer scrutiny. For academics who believe that the birthright of their profession is being sold off, and that we are witnessing deprofessionalization of the majority of faculty members, it is salutary to feel that there is a single, sulfurous logic responsible for our woes. Let's remember that it wasn't so long ago that the military's ties to universities were the primary target of faculty anxieties. U.S. Defense Department money for academic research has declined since the era when it more or less bankrolled the rise of the postwar research university, but all the new attention to dodgy contracts with corporations has sidelined the substantial influence that the Pentagon still exerts on the physical sciences and on "softer" fields that fall within the orbit of national security. To be effective advocates for the profession and for the cause of education, we need to recognize that our workplaces are subject to more than one gravitational force, and also that universities exert their own pull on other sectors.

In the cold-war heyday, C. Wright Mills argued that the exercise of power in the United States was shaped by "interlocking directorates" drawn from corporations, the government, and the military. Mills's thesis, while cogent for its time, could use an update. Research universities are becoming independent drivers of the economy—stimulating growth and development rather than merely providing trained labor and research. In so doing, they are forging their own influential directorates. Nongovernmental organizations will very likely follow suit. At that point, the tripartite model that Mills set forth in 1956 will have added at least two more prongs. In anticipation of that scenario, we should consider that our universities, far from devolving into mere adjuncts of corporations, will more likely end up as players, in their own right, on a landscape with many hubs.

Andrew Ross is a professor of social and cultural analysis at New York University and a member of the American Association of University Professors' "Committee A" on academic freedom and tenure. His most recent book is Nice Work If You Can Get It: Life and Labor in Precarious Times (NYU Press, 2009).

Comments

1. jamato2 - October 18, 2010 at 12:55 pm

"The root problem with the way we invoke the 'corporate university' is that academics tend to have a fixed, undifferentiated idea of what 'corporate' means."

I'll see that and raise it by two or three tiers. Try this: "The root problem with discussions of the changing face of higher education is that most such discussions tend to exhibit a fixed, undifferentiated idea of what 'higher education' means."

Attempt this discussion with due regard for the differences between tier 1 institutions -- such as NYU -- and tier 3 or 4 institutions, and things start to get a mite complicated. And what makes this an esp. despairing situation is that the lay public, even the college-educated lay public, has very little grasp of said differences.

So we generalize, and so it's nice work indeed to go after the "corporate university" as an "unraveling" analogy -- indeed as an analogy, it was never going to be perfect anyway (even in the case of for-profit "universities") -- with the upshot being that things are not as corporatized as water cooler discourse might suggest. In which regard the details provided in this article, right up through the reference to Mills's work (which crops up more and more these days in such discussions, yes?), are in any case helpful. But there's a reason why, for instance, most media coverage of faculty wages generally conveys a vastly inflated picture of earnings (even aside from the reliance on tenure-track data alone).

: I'd like to see a little more airplay given to the vast institutional discrepancies that are everywhere at stake when imagining/inhabiting the learning institution-qua-corporation (and recall Zuboff's work). IBM and GE might be different corporations, but they have to be competitive with each other, finally. Not so Princeton and, oh, U at Albany. To move from an under-endowed state school to Princeton is to appreciate the meaning of the phrase "the grass is greener." We can talk about what "higher education" might mean, what we might want it to mean -- mission of the u and all of that -- but only after we allow for these distinctions.

2. a_voice - October 18, 2010 at 11:57 pm

Let's all take our handkerchiefs and cry for the poor faculty members after reading this article. Sabbaticals? Professional job security? Give me a break. If NYU bothers you that much, you might want to find a better fit. How about a community college in a rural county?

3. soc_sci_anon - October 19, 2010 at 08:23 am

Wow, a_voice, where did you see whining about NYU? He's offering an analysis of how contemporary universities are similar to and differ from modern corporations (or, perhaps, corporations as they looked when the managerial fad of the day proscribed more layers and more top-down decision-making). No whining involved.

I'd like to see more of this type of analysis from the Chronicle. It sure beats the heck out of yet another article bemoaning the existential angst of the humanities, or the laziness / stupidity of today's college students, or the "profiteering" adminsitration.

4. rhancuff - October 19, 2010 at 10:00 am

Bad reading comprehension, a_voice. The mention of sabbaticals was in reference to how some corporations are adopting the idea -- not a whining about NYU.

5. janeer1 - October 20, 2010 at 07:06 am

My article on this question, whether the university is really like a business or not (I conclude it operates as a quasi-state) was published in American Journal of Education in 2008 and can be found at http://www.journals.uchicago.edu/doi/markedpdf/10.1086/524317

6. richardtaborgreene - October 20, 2010 at 08:19 am

I is very amusing to anyone, like myself, with considerable corporate experience, to hear a bunch of professors feeling sorry for themselves because administrators abuse them in bad minded greedy unstrategic, values-eroding ways. We all just witnessed Harvard B School alums stealing $13 trillion from all the old ladies in the world on pensions. Next to that a few million whiny faculty hardly matter.

Being managed is such a very bad deal that managers the world over spend a great deal of wording and some time (not nearly as much as the wording) MOTIVATING the troops---apparently being EMPLOYED is so sickening to the human spirit that one must by artificially distracted from whatever one's reality is nearly all the time by leaping dancing tying absconding managers.

Why, if billions of employees enjoy this spectacle, cannot a few million professors enjoy it???? I fail to see the problem. Of course there is the whining about values, sometimes even the word "student" gets mentioned, though they are so marginal to the enterprise that one hardly wants to waste time uttering that word for them. No, the bigger issue is managerial interference with research---by failing to invest in institutional prestige through the sponsorship of unread articles in unreadable journals.

Universities are big businesses, ones that raise their fees faster than inflation in order to have famous bad teachers avoiding teaching with all their might instead of having unfamous bad teachers avoiding teaching with all their might.

It is a shame that corporate types come into this pretty picture and and and .......mess it up. Another glass, James, pleeeeaaaase.

7. maggie2b - October 20, 2010 at 08:34 am

A very smart article with information and arguments helpful to all of us trying to figure out who is running our universities and how.

8. anonscribe - October 20, 2010 at 02:19 pm

"fast-mutating species, constantly looking to reinvent themselves, rolling out "re-orgs" periodically, and experimenting with workflows at a rate that academic culture"

Hahahahahaha! Rhetoric like this makes me wonder if the author has ever worked as an employee at a large for-profit corporation. Most corporations are internally wasteful and incompetent. They make profits by taking advantage of scale. The Office is funny because it's accurate.

I've worked in for-profit corporations and non-profit colleges: neither strikes me as significantly more efficient than the other. Some institutions excel; others stagnate. Most for-profits are like Sears or Circuit City, not Google or Starbucks. Few non-profits operate as well as Stanford or the Salvation Army.

9. betterschools - October 20, 2010 at 07:21 pm

anonsribe,

Stanford is financially insolvent. Who'd a thunk it? I doubt that more than 3% of those who work there are aware of the insolvency. Branding trumps facts, I guess.

10. mchag12 - October 21, 2010 at 01:57 pm

RichardTaborGreene-if your comment made any sense one might argue that you too, have astoundingly bad reading comprehension, but it is so badly written and so muddled that it is hard to say....you didn't by chance go to Harvard B school, did you?

11. 22286593 - October 21, 2010 at 02:13 pm

Thank you Andrew for your great insights. Keep up the good fight--especially against the intellectual laziness of faculty who do not see the differentiation of what corporatization means and the way in which the most well-resourced and best-connected universities have indeed become a new prong in the power-elite.

12. sand6432 - October 23, 2010 at 10:39 am

One aspect of corporatization not mentioned here is the commercialization of college sports, which certainly has brought more corporate influence and values into the college arena.

Cheap student labor? That's hardly new: my brother was bussing tables at the student dining halls at Yale in the 1950s and I worked for the student laundry service at Princeton in the early 1960s.

As to the schizophrenia of universities with regard to IP, that's easily explained. The Bayh-Dole legislation in the early 1980s provided the opportunity for universities to profit from the commercialization of patents, but universities have always treated copyrights as the property of faculty (though copyright law would allow them to regard it as "work made for hire"). This is beginning to change to some degree with respect to courseware, which some universities want to claim co-ownership in by virtue of the technical support thay provide to faculty in the creation of it.

---Sandy Thatcher

13. colloquy - October 27, 2010 at 08:47 pm

I appreciate the analogy being made between higher education systems and political bureaucracies, but suggest that these cannot be separated from the economic environments in which they are situated.

The author refers to a resilient underpinning for education that has to do with the hard work undertaken by students and the transformations they consequently experience. While these ideals are what continue to motivate the best faculty to devote themselves to labors that are increasingly driven by love rather than the hope of fair compensation, they too are under attack.

It feels as if the very basic assumptions that we have held about what an education is or can be are being eroded by an insistent profit motive. In the last couple of years I have witnessed a college attempt to reduce the number of credits required for graduation, because "students are exhausted from simultaneously working almost full-time jobs". I have seen students complain about grades or difficult material the way a customer would challenge a faulty piece of merchandise, and observed faculty being told that they are "over-educating" students when they succeed in engaging them in the kind of passionate, extra-curricular self-motivation that leads to authentic growth.

Many of the top-heavy structural comparisons alluded to in this article ring true, but if this is a political model I would suggest that it is one that has sold out to the most uninspired, bottom-line business model. Just how many entrepreneurial examples are there of businesses that (truly) champion the open-ended play that fuels creativity, or the kind of nurturing of the unpopular that protects intellectual freedom? Although educators and corporate visionaries recognize the value of supporting practices and values that seem "non-productive" at face value, the average management team or shareholder clearly does not. Unfortunately, it does seem as if the most crass measures of adequate and streamlined production are shaping a new vision of education as job training and information delivery.

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