May 26, 2000

Distance Education Transforms Help Desks Into '24-7' Operations

By JEFFREY R. YOUNG

Colleges say they must provide technical support for a variety of schedules and time zones

You can count on some things to be open at all hours: convenience stores, copy shops, diners, hospitals. Some distance-education help desks are joining the list of operations with graveyard shifts.

More and more colleges are extending the hours in which they provide technical

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