• August 28, 2015

Disgruntled Students Petition Washington Post Company to Close Kaplan U.

A petition urging the Washington Post Company to make changes at its lucrative Kaplan University, or shut it down, has garnered more than 7,000 signatures.

The petition, which appears at Change.org, an online petitioning platform, has drawn more than 5,000 signatures today alone, and the number is rising rapidly.

Each signature generates an e-mail message to Donald E. Graham, chairman of the Washington Post Company, and several other Post officials. The messages ask them to stop admissions to the for-profit university until it develops an "independent, third-party" system to investigate student complaints.

The petition was posted on Change.org a little over a week ago, and was started by a group of about 25 people who describe themselves as disaffected former Kaplan students.

The leader of the group, 40-year-old Shannon Croteau, said she was swindled by the university when she enrolled in its paralegal bachelor's-degree program. Ms. Croteau said the company had stuck her with $30,000 in debt for a loan she never took out, and refused to offer her any more financial aid, claiming it had "run out." She later discovered that her program had actually been an associate-degree program that isn't accredited in her home state of New Hampshire.

A spokeswoman for Change.org, Carol Scott, said there was no way to determine how many of the petition's signers were students. The Washington Post Company did not immediately return a call seeking comment.


1. tlnorth - January 27, 2011 at 04:29 pm

Something doesn't make sense here. "The company had stuck her with $30,000 in debt for a loan she never took out." I don't believe Kaplan offers the loans, but rather since Kaplan is accredited, its students are eligible for federal student loans, and those loans are likely offered through a banking entity, not Kaplan. I know that's how all my students loans worked. So it doesn't make sense that Kaplan stuck her for a loan, not that she is stuck for loan she never took out.

Kaplan's catalog does show a Bachelor of Science in Paralegal Studies as well as an Associate of Applied Science in Paralegal Studies. Students have the option of either and it is up to them to decide which to pursue, as well as to determine if the degree they seek meets the requirements for the position they are seeking.

2. 11200222 - January 27, 2011 at 04:33 pm

There was an expose on these for-profit diploma mills recently, but I don't remember if it was on CNBC, PBS, or where. Some of these schools literally sign students up for classes they didn't register for, unbeknownst to the students, even after they have attempted to drop out, and also sign them up for loans they haven't asked for. So this would not surprise me, even if the person in question is clearly not the sharpest knife in the drawer.

3. sallmon - January 27, 2011 at 04:38 pm

Actually, a student cannot receive a loan, at least a federally insured loan, without completing a master promissory note and completing what is called 'entrance counseling', so find it hard to believe she didnt know she was taking out loans to attend?

4. takenumdown2010 - January 27, 2011 at 05:04 pm

Not that I need to explain myself but I will tell you that I was not told about the student fa bill of rights, no one in financial aid returned calls and I never saw an award letter nor signed it. You are right Kaplan asked for the money without my consent with a lender I did not choose. For the record Kaplan does have a loan it is called The Kaplan Choice Loan. All of them are in a civil conspiracy and if you do not see that then I am sorry. As far as entrance counseling, there was none. I found my paper work after I left and the esigns were forged because the numbers and letters were not the same and for other various reasons. Kaplan has had me under 4 different programs in secret. The MPN I did not know (because financial aid never told me or answered emails or phone calls)that I had a right to an MPN. I found out after I left school and I was told I signed with FAFSA PIN and I did not. I found out that all you need is first name, last name, ss#, date of birth and (in my case) my mother's maiden name (not hard find) and they can instantly have my private FAFSA PIN number. No one is willing to show proof of my esign anywhere. I am very inteligent thank you, I was an LPN and accepted into the RN program at te best shool in NH and I also study Psychology. I got taken for a ride just like 7,000+ other people as of today. I know Kaplan rats are here and Kaplan Lovers and that is your opinion but until you hear my whole story, don't judge.

5. blue_state_academic - January 27, 2011 at 05:05 pm

depending upon when it was that this woman borrowed, the odds are very good that these were at least in part private loans that were taken out in her name. She may have signed her name to some papers without knowing what she was signing. Obviously she bears responsibility for this, but the institution may also bear some responsibility for being less than transparent in explaining things to students.

6. mikpap - January 27, 2011 at 05:13 pm

I agree 1&3. This student initiative seems politically driven, likely by folks other than students. #2, it was Frontline on PBS. It sounds as if you did not watch carefully. Regardless, much of the implications have been refuted to the point that the GAO cannot support a number of the accusations. Your use of the term diploma mill is pejorative and reflects your ignorance and lack of objectivity. If indeed, you are a part of academia, you should have been trained to be more objective. In truth, there are few differences between for-profit and traditional institutions. Also,because of the need for leaner financial management and the ability to accommodate adult leathers, traditional schools will likely become much more like their for-profit counterparts.

7. 22011625 - January 27, 2011 at 05:30 pm

Without Kaplan the Washington Post would close. Kaplan's profits are all that's keeping the newspaper alive.

8. corkyb48 - January 27, 2011 at 05:31 pm

To the skeptics on Kaplan Univerities business ethics. Please read the article a bit more closely 5,000 people have signed the petition, that alone should make a statement. This is about more than 1 or 2 upset students. surf the internet a bit. There is plenty of people with the same opinion. Numbers win out. I am a student of Kaplan at this moment, the lady speaks the truth. Do some research on your own, it makes for interesting reading

9. pareader435 - January 27, 2011 at 05:47 pm

Never forget when you are reading supposedly 'public' comments regarding Kaplan University that they have a powerful public relations and marketing team that is always looking out for their interests.

10. willynilly - January 27, 2011 at 06:03 pm

An action that is long overdue. Let's hope this student movement spreads to all the other "fly-by-night" for-profits.

11. mandermom2 - January 27, 2011 at 08:57 pm

I am a former Kaplan student as well and I withdrew because I found out that I was pouring money into this school to get a degree that would be useless. For those of you who are still enrolled at Kaplan, I urge you to look into the agencies in which you hope to get employed with your degree and see if they will accept it. As for some of the comments that were posted above, I have just one thing to say: Why would any of us lie about this? We would not benefit from lying. Kaplan has treated many students like Krap and they deserve what they have coming to them. Making unneccessary comments or allegations about others is uncalled for and juvinile.

12. dhowland - January 27, 2011 at 09:59 pm

I really must take issue with the use of the word disgruntled when describing the students. Since when does stating the facts or telling the truth make one disgruntled. How about angry students or students that were duped or students that were used to make obscene profits or students that were targeted by greedy Donald Graham? Why are former employees that know the truth considered to be disgruntled? Because they resigned? Because they have taken a higher ground? Melinda Gates and Warren Buffett- are they considered disgruntled board members or simply smart enough to know when to bail?

13. cwinton - January 28, 2011 at 12:23 am

mikpap (#6) sounds like yet another one of the for-profits' "truth" squad, who immediately post statements seeking to divert attention from the kind of shady practices that have now saddled countless students with unconscionable, and by law, unforgivable debt. My guess is that the 7,000 already signed on is but a drop in the bucket. In the meantime, the fat cats who operate these bait-and-switch operations have been increasingly spreading largess around the halls of Congress to forestall as long as possible any regulations that will reign in their ability to reap vast profits by victimizing the naive, ultimately at taxpayer expense.

14. academica - January 28, 2011 at 05:19 am

7,000 signatures does not equal 7,000 disgruntled Kaplan students. It can just as easily mean 7,000 people with time on their hands.

15. 22228715 - January 28, 2011 at 07:48 am

It is possible that's what it means, but it "just as easily" stretches your credibility. Just because something is possible does not necessarily mean it is probable.

16. jstice - January 28, 2011 at 08:35 am

So you go to the store for milk and bread. You get home and "discover" that you have a case of beer and chips. Is it the proprietors "fault?"

Or maybe you arrived at home and your grocery bag is empty. It must be someone's fault. Who can I blame? Must be Big Grocery and their lobbists.

Your "discovery" includes the fact that you maxed out on your credit card to buy the beer. The proprietor must have taken your card without your knowledge, substituted the beer, then "profited" from the deception. Big Banks and Big Grocery must be in collusion. It is clearly not my fault but I had to drink the beer.

The article is more appropriate for the National Enquirer.

17. tuxthepenguin - January 28, 2011 at 08:50 am

I'm an astroturfer for Kaplan University. Kaplan University didn't do anything wrong. We know that if a big company is involved, everything is done legally and ethically. Just like we don't know that cigarettes cause cancer. Big companies are the backbone of our economy. Only a communist would challenge the free enterprise system.

For the astroturfer in post 16, here's a better example. The cashier tells you the total is $32. You look at the receipt, it says $32. You sign the credit card receipt and go home. When you get home, the credit card receipt says $3200. You go back to the store and they say you wanted to pay $3200 for the groceries so you will not be able to get a refund.

18. hibernialass - January 28, 2011 at 09:06 am

#16 your comment seems to be predicated upon the assumption that all of the protocol which has been built up to protect students of higher education was followed by Kaplan. Perhaps the students were not as vigilant as possible in terms of choosing which school to attend. Perhaps had they done research they would have been dissuaded from choosing Kaplan. But it is hardly the students' fault if, having chosen Kaplan, that school did not then proceed as it is legally required to do in terms of protecting them. There is really nothing, outside of the law and ethics, to stop any school from registering students for courses without their knowledge, from changing their degree program, from taking out loans in their name. We perform administrative functions on a daily or hourly basis at a student's request and with their permission, but there is no litmus that stops them from going through our computer systems if the actual student does not want that actual function performed. I am not familiar enough with the school, its policies, its procedures, or its actions to suggest that they actually did act in bad faith, but in terms of sheer possibility, of course they could have done so. It is quite possible that, in your example, the school could have swapped out beer and chips for milk and bread, emptied out the bags entirely when placing them in the customer's car, or overcharged the credit card.

19. globalpost - January 28, 2011 at 09:11 am

In 1995, as part of a team, I helped build one of the first online learning programs at a urban university on the East Coast. There were rumbles, even back then, about the future of education in a for-profit model, and how online learning would deliver it. However, at that time, the team, with the collaboration of the deans and divisions, created a vibrant program that in quantity and quality, came very close to emulating what was offered on campus.

Then, many years later, the institution hired a consultant to guide us in developing a for-profit model, as the president wanted the online program to generate enough profit to support the whole school. I was horrified at what I learned and was expected to implement - and more importantly, how I was expected to think about students, enrollments, student loan dollars, and course quality. It was all smoke and mirrors - this was what the consultant told me. The most important thing was the financial return on investment, which depended on high enrollments.

Fortunately for the school, the deans stonewalled any radical changes in the online courses their departments delivered. The consultant went on to deliver a for-profit model at a large mid-western university that already had an online learning program. That program failed, unsupported by the faculty or deans, but at tremendous financial cost.

Over several tumultuous years, there was a continued effort in my university, on the part of the president, to change to a for-profit model. At a certain point I was no longer part of this process. Friends have since admonished me to go to the for-profits for employment but this was the worst debasement of online learning, I could think of and I could never do it.

I feel vindicated to see the for-profits, Kaplan in particular, but also Phoenix, take a drubbing for their sham tactics. I only regret the misery it has caused their students, which I saw coming many years ago. I'm glad they're fighting back.

20. quidditas - January 28, 2011 at 09:55 am

"Actually, a student cannot receive a loan, at least a federally insured loan, without completing a master promissory note and completing what is called 'entrance counseling', so find it hard to believe she didnt know she was taking out loans to attend?"

FACT: *most* of the time, students receive no "entrance counseling" prior to taking out student loans at actually existing physical campuses.

FACT: *most* do not go for "exit counseling" either. They either ignore the memo or, just as likely, are not specifically informed. Financial aid offices are not really staffed to handle personal interactions at the extraordinary volume entailed in one on one interviews. Believe me, they do not want to do it, and quite likely they literally can't do it anywhere than at the smallest schools.

So, why would we think that any kind of financial aid counseling happens out there in the digital ether? It also wouldn't surprise me--although I don't know--that the physical "master promissory note" has likewise disappeared into the digital ether.

Students frequently don't pay attention, don't read for the information they need, etc. But let's not suppose, as justification for punishing them, that they are such dummies they can't function even when they're being appropriately guided by paternal institutions when they're not guided at all.

Ah, here we are--in the digital ether, they are expected to "e-sign" for their loans. Don't click the wrong button:

"No one is willing to show proof of my esign anywhere."

Part of the problem is that digital diploma mills, in contrast to traditional bureaucratic diploma mills, function just like Amazon dot com. No one should be making tens of thousands of dollars worth of decisions like that unless they're Paris Hilton.

But, SPEED--impulse buying-- is why they're a viable "business" model. If on-line students really took the time to ponder their educational decision, most of this market would opt for less ambiguously credible degrees.

21. moongate - January 28, 2011 at 09:57 am

takeumdown #4 -- Sounds like it's time for you to get a lawyer.

22. haohtt - January 28, 2011 at 09:59 am

If Kaplan signs up students for its own private loan program, without their knowledge or consent, then that it identity theft and should be prosecuted as such. Schools that deceive students about costs and encourage them to falsify their financial aid forms should be brought to task. However, when Compton College lost its accreditation and was taken over, first by the state, and then by another college, no one implicated all 1500+ community colleges and recommended that they alone be subject to new regulations. However, if Kaplan, Phoenix, and a few others are breaking the rules, it is assumed that all 3000+ for profits also break the rules, and it just is not so. If the feds were confident that "gainful employment" and the other new regs were well crafted, based on empirical evidence and were fair and consistent, then they would impose those regs on all 7,500 higher ed institutions, not just one single sector.

23. rmwbebe - January 28, 2011 at 11:22 am

When I was a student I had friends and classmates that never paid attention to requirements or tuition costs. They did not graduate on time because they had to take additonal courses. The programs and types of degrees even changed in the middle of your degree. I went to school with students that took out $100,000 in loans for a Bachelors. They worked three jobs, lived in the school, etc. Students are struggling in private institutions, too. Before a student signs up for a program they need to see if the degree will allow them to work in their selected field. It is the student's responsibility, not the institutions.

24. knittedbooties - January 28, 2011 at 11:30 am

Yes, I did watch the PBS program "College, Inc." very carefully, including the part where the colleges were cited for falsely advising students during enrollement. The documentary sent a "student" in for advisement where the counselors told him that having a felony conviction would not effect his job prospects in law enforcement. In a second interview after the school at been cited for such actions and had "retrained" their counselors, they advised the same student that he would not qualify for work in law enforcement.

The most stunning information from the documentory -- and I don't recall the exact numbers -- is that for profit institutions receive MOST of the available federal funds for financial aid. Considering their lower percentages in the market, and considering community colleges and universities, how is that possible???

25. melflorida - January 28, 2011 at 11:36 am

Having spent 35 years in the "for profit" career education sector, I can tell you some things on many levels, regarding the business practices of the sector. In any event, the accusations leveled upon Kaplan, by this "disgruntled" former student, could not have happened exactly as outlined. The major issue in finacial aid, is what students hear versus what is actually said. People have a tendancy to hear what they want to hear, and more important, "perception is reality". I don't doubt this person sees things the way they have been presented, but Kaplan would not handle title IV funds in this manner, it makes no sense to jeopardize the organization to this extent. The only question I would ask is, did the "disgruntled" student attempt a mediation of sorts with the Kaplan administration. If an honest attempt was made to resolve this "misunderstanding", and Kaplan was unwilling to foster resolution, than shame on them. If they did try to resolve things and couldn't reach an agreement, is it possible the student is unreasonable, and not necessarily Kaplan?

26. lmf3b - January 28, 2011 at 11:51 am

I recently took over as chair of a department that teaches half its students in a traditional residential college program and half in a distance learning program. I just reviewed 8 years worth of data on standardized test scores of our graduates. Half of our traditional students score above the national median; less that 1/4 of our distance learners do. Yet our distance learners have higher GPAs.

Latest administrative money-saving decree is to cancel multiple on-campus courses and offer those classes only in the on-line format. Apparently, there is more money to be made hawking snake-oil.

27. mikpap - January 28, 2011 at 12:12 pm

#13, cwinton. I think you missed my main point. The practices that have been questioned are repelte across higher education. Pick any university in the country and you'll find students who have or, at least, feel as if they have been mistreated. I beleive rules and regulations should be applied acroos all of higher education. I have no association with Kaplan nor any other for-profit. I earned degrees at traditional public and traditional private universities and then two degrees from a fully accredited for-profit univesity. I did not know what to expect when I first attended the for-profit, but in the end my experiences at all schools were about the same. I would have left if the quality and rigor had not been there. I think you are incorrect about the complaint ratio. In fact, I believe you'd probably find a number of satisfied students for each dissatisfied one. In the end, people vote with their feet. If they don't like a program , they can leave it-- for-profit or not. For # 26, I've never had an online class but I have taught in a blended format at a state univeristy in Texas. Research suggests that the blended format (i.e., online and face-to-face)is more efective than traditional class and fully online instruction. I was skeptical at first, but my students responed very well. Also, for-profit and online are not the same thing.

28. takenumdown2010 - January 28, 2011 at 12:40 pm

hey mlkpap #27 go on any complaint board or just "google" Kaplan and complaints and go ahead and give a count of people who are satisfied to those who are not. Let me know what you find out. Some students were blind sided by going to a brick and morter school affiliated with Kaplan and of course took the word of the school and transfered into the fire from the kettle. I really think that the people here that disagree should learn the whole story before making a judgement. At least that's what you are preaching should have be done. The student should have looked into the school first but all the negative comments by people in here are not getting the whole story of the student. A little hypocritical in my eyes.

29. mcetienne - January 28, 2011 at 12:47 pm

I agree, Kaplan does not make any loans. A couple years back I believe most of us did not sign an MPN because I do have documents to prove what she is saying (happened to me too).

You either have to signed an annual MPN or multi-year MPN through, most likely, the Federal Student Aid or a banking of the student's choice. I was a student at Kaplan from 2007 through 2010. I signed 1 MPN in March 2007 for private student loan and another private loan in August 2010. In July, I am not sure what happened, I was requested to sign 3 MPN that Kaplan said if I don't, I would not be eligible for financial aid, they are all dated July 7, 2010; July 14, 2010 and July 15, 2010.

So, it seems when the investigation started, they rushed and had me signed all 3 years in a matter of days. By the way in 2007 when I started I was not eligible for Financial aid, hence my taking the private loan through Citibank; the other private loan was through Kaplan Choice Loan in August 2010 because Kaplan said I owe them money from 2008-2009.

30. gbkelly - January 28, 2011 at 12:59 pm

gilkelly--no one discusses one contingency: that Kaplan keeps the Washington Post from going bankrupt, and we need the Washington Post.

31. 11134078 - January 28, 2011 at 01:42 pm

No. 30: I have a nasty and suspicious nature and so tend to mistrust for profits on principle. But I know nothing really about Kaplan and cannot pretend to judge it. That revenues from Kaplan keep the Post alive is, however, not an argument for Kaplan. After all it is conceivable that revenue from all sorts of enterprises, legitimate and illegitimate, might keep the Post alive, but the illegitimate enterprises would not thereby be justified.

32. 22011625 - January 28, 2011 at 01:50 pm

Glad you at least read my comment number 7. No Kaplan, no Washington Post.

I'm no real fan of Kaplan but I'm not all that impressed with the non-profits with their tenured faculty either.

Every one should be accountable.

33. fortysomethingprof - January 28, 2011 at 02:03 pm

Besides which all this fraud and waste are good for the GDP.

34. resource - January 28, 2011 at 04:56 pm

Some for profits troll the least qualified of potential students, and sign them up for college and loans/aid without any regard for their potential for success. Their recruiters convince poor, poorly educated individuals that they too can attain a college degree, for free, and even get cash money to spend as they see fit in the process. So the "students" get come cash, the instructors of online courses get paid, and the college makes a profit. Everybody makes out until the students get a bill for the loans. If the for profit gets caught in some net of regulation and closes, the investors and execs make off with the profits, the students get bumkiss.

In my view all of this is the product of the delusions that all people need to have a college degree, and that everyone should have the opportunity to attend college.

35. haohtt - January 28, 2011 at 05:13 pm

lmf3b: Your data only suggests that YOUR online program apparently does not prepare its students well. It says noting about online learning in general. There is no body of empirical research showing that students who learn online have lower achievement. If fact, the latest data imply the opposite.

36. anonscribe - January 28, 2011 at 06:22 pm

haohtt: The latest data imply nothing of the sort.

Online learning can be effective. For-profit universities could also be effective (some are) without being predatory. This will not happen until they're regulated properly and held accountable.

I worked for a subsidiary college of Kaplan, Inc. several years ago. We need to keep two things in mind: 1) These students don't even need GED's to enter most vocational programs. 2) Admissions officers at these campuses work on commission; they have an incentive to misrepresent the school and to fudge loan documents.

Those of us who went to traditional, four-year colleges have no idea what's going on at these for-profit campuses. Practices, environment, structure, etc. are nothing like going to a public college. You can't go from what you experience at a reputable college financial aid office to the car salesmen tactics used at these places. Maybe a guy who gets pressured into buying a lemon at bad loan rates deserves it - that doesn't make the shady salesmen who sold it to him upright and honorable. Do we really want this kind of attitude in our colleges?

The admissions officers really do take care of most paperwork for incoming students at Kaplan's campuses. Yes, the student must sign a document saying Kaplan can take out loans on his/her behalf, but MPN's aren't needed for EACH loan. Once you sign a Master Promissory Note, it authorizes a financial aid officer at your campus to execute loans on your behalf (supposed to be with your permission). It's pretty straightforward to take a loan out for a student without his/her knowledge or permission (thought it's illegal to do so). I heard rumors of it happening at the campus where I taught.

The average Criminal Justice AA student at my campus was a former addict, high school dropout (sometimes with no diploma or GED), or former inmate. Few of these students were capable of writing or reading at an 8th grade level. Kaplan was taking advantage of them in the worst possible way. They were so poor and unprepared that convincing them to sign documents - which they couldn't understand anyway - would have been pretty easy. The likelihood of them feeling entitled to sue is low: these are folks the system has let down and abused for years. Failing to regulate for-profit admissions and financial aid strenuously hurts poor people. On the other hand, getting rid of for-profits completely would probably also hurt poor people.

For fairness: some of its programs were run well without deception. The Nursing AA students were pretty bright and were mostly students who didn't want to stay on waiting lists for CC nursing programs. The state licensing exam kept the program honest, and students - with few exceptions - were bright enough to make good decisions regarding loans.

Anyway, doubters will keep doubting. I worked there as an instructor. I can attest to the systemic problems within Kaplan (which, from what I know, is one of the better for-profits). I'm fine with having for-profit colleges - if we regulate them properly and limit their numbers.

37. cigarcubano - January 29, 2011 at 08:42 am

I feel bad for this student. I work for the For-profit industry and it is the biggest scam since Madoff. The main concern of the For-profit industry is the investor not the student. They don't care about the quality of the education all they care about is the collection of funds. Kaplan and others like them should be regulated and judged not on number of students but on the passing of a national standardize test. (We can do the same for not-for-profits) Education without assessment is not education, it is a business. Would anybody want a doctor that paid for medical school but didn't pass the boards? I personally see students passed through just so that they can collect the money. We even talk about students as earning or non earning. I can tell you if a student is non earning we have an unwritten policy not to waste time with. There was a big movement against diploma mills well the For-profits got smart but some "standards" around it and are doing the same thing with tax payers money. This industry is not helping America. We have students walking around saying they have a college degree and still cant spell college. The other is that these colleges offer degrees that we really dont need. How many criminal justice or medical assistant individuals do we need? If you ask me Kaplan, CCi, UofP and others should be shut down completely. If you dont believe me just ask the employees there how they are made to feel and pressured. How they are told never to write emails that can cause issues in court? Its a scam and the republicans who fight for their existence are the Madoffs as well.

38. betty2994 - January 31, 2011 at 10:45 am

I have worked in Financial Aid for 8 years and you cannot recieve a Federal Loan nor a Private Loan nor a company funded loan,nor a Perkins loan without signing a Master Promissory Note. People would be shocked, or not, at how many students do NOT understand they are taking out loans. You can explain the entire process, hold their hand through it, explain what a Master Promissory Note is, have them do Entrance Counseling (which further explains their rights and responsibilites regarding borrowing the loan and repaying the loan) and then they get notification that the first disbursement of the loan has been sent to the school and they come in dumbfounded! They say, "I dont have any loans, I have financial aid". Really? Were you not sitting right here with me while I explained the entire thing to you? Did you NOT read what you were signing? Do you think college is free?

While I agree (as I work for a for profit and love it) that there are some abuses in the industry and THOSE schools need to be dealt with on an individual basis...which the Department of Ed is doing, the series of shows and interviews that were aired were seriously chopped and edited to make the situation appear worse than it was. Gotta love the media! For Profit schools should not be lumped into one category that says the enitre industry is bad, but unfortunatley the bad press has left a huge black eye on our sector. There are many success stories and I see them everyday as I watch my students progress through their program, find work in their industry and come back to share their stories and say thank you. Unfortunatley, people are more quick to report the negative experiences they have over the positive. In any business.

I find it hard to believe that this company would risk their entire business by falsifying a loan. But anything is possible. I just know what I have dealt with in the past and how some student just dont get it. No matter how far I personally extend myself to ensure my job is done as an FA Advisor and educate them and advise them about their loans, their grants and their personal financial responsibility, now and after they graduate or withdraw.

39. betty2994 - January 31, 2011 at 10:52 am

Regarding the comment by "haohtt" about admissions working on commission. The new regulations effective 7/1/11 will eliminate commission and bonus structures for anyone involved in enrollment and student retention. This is a positive change that will help to stop over aggressive admissions counselors from enrolling for financial incentive. Any school caught violtating this regulation will face heavy consequences.

40. betty2994 - January 31, 2011 at 10:58 am


If you dont believe in the company you work for, you should change job and your career. Either you are part of the misinformed or you work for one of the for profit schools that IS part of the issue at hand. Not all for profits are bad. I have worked for two now and we have high standards for our students. While one did place more emphasis on numbers, the students well being and education was priority. I would much rather work for a for profit school than a state school as I enjoy seeing students given a chance for a career and an education in an environment they will thrive in, where as they would never have made it in a traditional college setting.

41. takenumdown2010 - January 31, 2011 at 01:13 pm

You say "not all for profits are bad" I agree with that but this is about Kaplan in this petition; other students and loved ones can talk about whatever school they want, it called the 1st ammendment. I think before rip apart people you need to research kaplan & complaints and see how many students did not sign anything. I am your school is not like that but I think you need to read the millions of articles out there. Also look up the Wilcox case, where he admits there is financial fraud and many more. Please educate yourself on this subject (kaplan) before you tear people apart. Not Everyone follows the rules and not everyone wants to take on a gigantic business like Kaplan. If you want I can HOLD your hand through all the proof I have showing I signed nothing and the millions of articles. Just let me know if you need help.

42. wilcoxlibrary - January 31, 2011 at 03:34 pm

For profits make more money selling off secondary loans than drawing down Title IV. You are looking at the next financial crises as thousands of student default on loans.

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