Department's New Debt-Management System Leaves Some Students Stuck in Default

Problems with the Education Department's online system for managing student debt have cost taxpayers millions of dollars and left thousands of borrowers in financial limbo, unable to put their defaults behind them.

The department acknowledges the problems and says it's working to fix them.

Under federal law, defaulted borrowers who make nine on-time repayments on their student loans can have their loans restored to good standing and their credit histories cleared. Borrowers