May 6, 2012
Complaints Soar Over Student-Loan Collections
Matt Roth for The Chronicle
The first time Ronald L. Collier got a call from a debt collector, he was stunned. Mr. Collier, a retired minister who attended seminary in the 1980s and 90s, says he was sure he had paid off his student loans years earlier.
The next time a collector called, Mr. Collier argued that there had been a mix-up, that the debt was actually his son's. Ronald L. Collier Jr., he explained, had dropped out of mortuary school in the 90s.
The third and fourth times—and nearly every
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