College Gives Distance Learners Face-to-Face Counseling

Like most college counselors, Donna Chen prefers to look a student in the eyes when she offers advice. Unfortunately, distance-education students in search of help usually get it by phone or e-mail.

But at Coastline Community College, in Fountain Valley, Calif., where Ms. Chen is an adjunct counselor, some distance-education students won't have to sacrifice the personal touch. The college is setting up a system for Webcasting online live video so students can