Catering to a Diverse Crowd

Colleges in small towns and rural areas work to improve services available to their minority employees

The first time Lynette D. Chappell-Williams saw a woman and a black man working on a construction site at Cornell University, she almost crashed her car. "You never would have seen that before," says Ms. Chappell-Williams, the director of work-force diversity, equity, and life quality at Cornell. "This was huge."

When Ms. Chappell-Williams arrived in Ithaca eight years ago, the

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