Campuses Turn to Remote Call Centers to Handle Flood of Calls

Julia Robinson for The Chronicle

Customer-service agents at the company Greenwood & Hall answer calls from students and parents for 35 colleges and universities, including from this call center, in Bryan, Tex. Some of the company's employees have visited the campuses they represent.
September 03, 2012

Adrienne T. Martin knows the ins and outs of Troy University. What happens if a new student can't make it to orientation? Ms. Martin has the answer. She can reset e-mail passwords, rattle off how much students can borrow for each year of college, and…

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