January 30, 2004

A CIO's Question: Will You Still Need Me When I'm 64?

By GREGORY A. JACKSON

For information technology, at least in higher education, invisibility constitutes success. As an instrument rather than a goal, IT succeeds by advancing other goals like research, teaching, and service. So it is bad news when a dean at my university not only knows who I am and what I do, but doesn't like it.

Suppose the dean wants to buy nonstandard equipment through a nonstandard channel. On the university's behalf,

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